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Call Center Outsourcing to South Africa

Are you looking for an outsource call center in South Africa?

Simplify your search and find the BPO partner that will improve your customer service while saving up to 50%. We partner with you to find you a pre-screened, heavily vetted outsource contact center in South Africa that matches your exact specifications, and we’ll do it at no cost to you.

Outsourcing
Services

Just a few of the ways we can help you save money and grow your team faster
Inbound Call Center Support
Ensuring your business provides personalized and efficient responses to every inquiry. Common use cases are tier 1 customer support and technical support issues.
Outbound Sales
Accelerate lead generation services and scale sales team efforts with telesales, appointment setting, direct mail follow-ups, and customer satisfaction survey calls.
Chat Support
Offer more channels to help customers who have questions or concerns about your products or services.
Business Process Outsourcing (BPO)
We streamline your back-office processes, so you can focus on staying front and center with your customers.
Vendor Selection

30 years of helping companies find the right call center partners

When it comes to business, nothing is more important than protecting your brand and driving a trusted customer experience! 

We’ve spent thousands of hours screening nearshore, offshore, and domestic based outsourced providers, to build a knowledge base of who's who based on vertical expertise, management strength, quality operating practices, price and much more.
We map your company needs, with our operational experience, and vendor knowledge base to help identify solution providers to best satisfy your client’s requirements.

Vendor Selection Benefits

Deciding where to outsource is a major decision. Leverage our experience to confidently find the right outsourcing organization.
Review a variety of detailed RFP responses prepared to your specifications.  Let TDS do the heavy lifting in preparing your RFP documentation.
There are little to no fees to use our outsource advisory services. Our fees are generally paid by the referral agreements with the partner you select.

A global contact center network to fit your exact needs

100,000+
agents
30+
countries
95%
average CSAT score
Supporting a variety of industries
Healthcare
Finance
Technology
Insurance
Hospitality
Communications

Our Process

1
Needs Analysis
and Profile
Develop a deep understanding and creation of a blueprint of your company's outsourced requirements.
2
Outsourced Vendor
RFP Process
Create an RFP specific to your company’s requirements and then leverage our extensive BPO database to shortlist the contact centers that best meet the specifications.
3
Outsource Vendor Evaluation
We validate best fit contact centers and provide a set of specific outsourcing options and their related benefits.
4
Outsource Vendor Selection
We help facilitate and simplify the selection, coordination, and contract negotiations.

Frequently Asked Questions

Have more questions? Schedule a call with us
How much does it cost to outsource a call center to South Africa?
South Africa provides access to many highly qualified, low-cost agents.  The average South African call agent will make approximately $19 an hour, less than the average US rate of $23 to $28 an hour.
Why do so many companies in the US outsource their support teams to South Africa?
Companies are choosing to outsource call centers to South Africa because of the high rate of exceptional English-speaking agents, amazing business incentives, and solid, supported infrastructure.
Where are most call centers in South Africa located?
The popular city of Cape Town houses the largest number of call centers in South Africa.  Other major cities such as Johannesburg are home to many outsourced contact centers.
What are the cost savings for the outsourcing call center from the U.S. to South Africa?
Many companies see their biggest savings in terms of labor costs. However, the cost savings are also seen in the support services for workers - like training, hiring, and recruiting. In a side by side comparison, U.S. companies typically save 20-30% on the services that are outsourced to South Africa. Although depending on needs, those savings can reach upward of 50%
What are the advantages of outsourcing call center services to South Africa?
South African call centers have been booming in recent years.  This is due largely in part to the reduction in costs, the rise of availability of the Internet, and the large pool of multilingual agents available in South Africa.  Because of the exceptional diversity in language that South Africa offers, all centers in South Africa can be an excellent choice for, applications that may require the use of multiple languages such as English, French, Spanish, Italian, German, or Asian languages.  

As the highest developed nation in the whole of Africa, it is an emerging market for business process outsourcing. A motivated South African government has created numerous tax and financial benefits to make bringing outsourcing to South Africa even easier and more appealing.  South African industry advancement is able to stably support the growing outsourcing industry with ease.

Get a free Vendor Selection quote

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