Affordable Talent, Trusted Quality
TDS matches you with an affordable, English-speaking contact center workforce in South Africa. Talk to our team to save over 50% on costs.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
South Africa is known around the world as a top destination for outsourced business processes. With its large, well-educated workforce and its focus on customer experience, the country was ranked first as the most favored offshore CX delivery location. Because of this, hundreds of US companies and global giants have leveraged South Africa’s potential and set up shop for their customer service operations.
Population
58.5 million
Youth Unemployment Rate (ages 15-34)
28.5% unemployment, 71% of unemployed are youth
GDP
$360 billion USD
Working Age Population (15-64)
37.7 million
Business Language(s)
English
Call Center Industry Growth Rate
Expected CAGR of 13.2% from 2020-2027
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It costs between $8 and $12 per hour to outsource call center services to a reputable partner in South Africa. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
South Africa offers a large pool of highly qualified, English-speaking agents and remains one of the most cost-effective outsourcing destinations compared to the U.S., where similar roles typically cost $25 to $35 per hour. The country’s strong customer service culture and modern infrastructure make it a popular choice for global companies seeking affordable, high-quality support.
Companies outsource to South Africa due to its high-quality service and cost-effectiveness. The country offers a skilled English-speaking workforce and provides exceptional support for telecommunications, technical support, customer satisfaction, and more.
Additionally, South Africa offers competitive labor rates and government incentives to support their call center agents, making it a strategic choice. The country’s multilingual capabilities and favorable time zone also allow businesses to operate around the clock, ensuring global customer service availability and scalability for growing operations.
Most customer support call centers in South Africa are concentrated in Cape Town, which has the largest number of call centers. Other major cities like Johannesburg and Durban are also key hubs, offering access to a skilled workforce and modern infrastructure. These cities are strategically located for offshoring and provide reliable connectivity, making them ideal locations for call center services. Their cost-effective real estate and proximity to international markets further boost their appeal as outsourcing destinations.
Many companies see the biggest savings from call center outsourcing services in labor costs, but they also reduce spending on training, hiring, and recruiting. US businesses typically save 20–30% by outsourcing to South Africa, with savings sometimes reaching 50%, depending on specific needs.
With lower average hourly rates than the US, UK, and Australia, companies can cut operational costs while still maintaining high-quality service. South Africa’s strong infrastructure and multilingual workforce make it an attractive choice for BPO services.
South African call centers have seen strong growth in recent years. This is due in part to the cost savings, the rise in availability of the Internet, and the large pool of multilingual agents available in South Africa. Because of the exceptional diversity in language that South Africa offers, call centers here can be an excellent choice for applications that may require the use of multiple languages, such as English, French, Spanish, Italian, German, or Asian languages.
As the highest developed nation in the whole of Africa, it is an emerging market for business process outsourcing. A motivated South African government has created numerous tax and financial benefits to make bringing outsourcing to South Africa even easier and more appealing. South African industry advancement is able to support stable growth of the outsourcing industry with ease.
Call centers in South Africa operate under the Protection of Personal Information Act (POPIA), which sets requirements for data collection, processing, and cross-border transfer that are broadly comparable to GDPR. Companies should confirm a provider's POPIA compliance program and data handling practices before signing a contract.
