Save over 50% on costs by outsourcing your call center services to South Africa
South Africa is known around the world as a top destination for outsourced business processes. With its large, well-educated workforce and its focus on customer experience, the country was ranked first as the most favored offshore CX delivery location. Because of this, hundreds of US companies and global giants have leveraged South Africa’s potential and set up shop for their customer service operations.
Youth Unemployment Rate (ages 15-34)
28.5% unemployment, 71% of unemployed are youth
$360 billion USD
Working Age Population (15-64)
Call Center Industry Growth Rate
Expected CAGR of 13.2% from 2020-2027
South Africa provides access to many highly qualified, low-cost agents. The average South African call agent will make approximately $10 to $12 an hour, less than the average US rate of $23 to $28 an hour.
Companies are choosing to outsource their call centers to South Africa because of the high rate of exceptional English-speaking agents, amazing business incentives, and solid, supporting infrastructure. The country's BPO industry continues to see a 22% growth rate year over year.
The popular city of Cape Town houses the largest number of call centers in South Africa. Other major cities, such as Johannesburg, are home to many outsourced inbound and outbound contact centers.
Many companies see their biggest savings from BPO services in terms of labor costs. However, the cost savings are also seen in the support services for workers - like training, hiring, and recruiting. In a side-by-side comparison, US companies typically save 20-30% on the services that are outsourced to South Africa. Although depending on needs, those savings can reach upward of 50%.
South African call centers have been booming in recent years. This is due largely in part to the reduction in costs, the rise of availability of the Internet, and the large pool of multilingual agents available in South Africa. Because of the exceptional diversity in language that South Africa offers, call centers here can be an excellent choice for applications that may require the use of multiple languages such as English, French, Spanish, Italian, German, or Asian languages.
As the highest developed nation in the whole of Africa, it is an emerging market for business process outsourcing. A motivated South African government has created numerous tax and financial benefits to make bringing outsourcing to South Africa even easier and more appealing. South African industry advancement is able to support stable growth of the outsourcing industry with ease.