Save over 50% on costs by outsourcing your call center services to Portugal
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
Portugal is one of several European countries with a flourishing market for business process outsourcing (BPO). The capital, Lisbon, is sometimes even called the Bangalore of Europe in reference to the services boom that took place in India in the 1990s.
Portugal offers competitive labor costs and an overall favorable business climate. Between the growing economy, decentralization, and low-cost labor from a high-quality talent pool, it’s no wonder Portugal has become one of the best countries for setting up call center operations.
Youth Unemployment Rate (ages 15-34)
$231.26 billion USD
Working Age Population (15-64)
English and Portuguese
Call Center Industry Growth Rate
Expected CAGR of 6.6% from 2020-2025
Portugal offers US companies a variety of high-quality, skilled, and multilingual call center agents at a much more cost-effective rate than managing in-house. While exact costs vary depending on business needs and specific roles involved, companies can typically expect to save about 50% on costs compared to what they’d be in the United States.
Lisbon, the capital city of Portugal, has the greatest number of call centers in Portugal due to its accessibility, transportation options, excellent infrastructure, qualified workforce, and low rental prices. Cities like Viseu, Porto, Alges, and Braga also have both inbound and outbound contact centers in Portugal.
An average salary for a call center agent in Portugal is around 1,900 EUR per month, or 22,800 EUR annually. This comes out to $26,446 USD, or just over half the average cost of employing in-house call center agents in the United States.
Exact salaries and costs involved will vary depending on the type of service(s) your business needs.
Portugal call centers have become increasingly popular over the years following Brexit. The trend has largely been attributed to the growth of human resources, favorable working conditions, competitive labor costs, low cost of living, stable governance, and the vast infrastructure network.
Portugal is considered highly proficient in English, holding the 12th position based on the English Proficiency Index 2019. Professionals are often multilingual, able to speak German, French, and Spanish, in addition to their native Portuguese, making Portugal an attractive destination for call centers.
Workflow and communication between teams in varying geographical areas are essential when outsourcing a call center. Direct flights from main European cities and stable governance have made it convenient for multinational companies to set a base for BPO here.
As of 2021, Portugal holds 34th place in the IMD World Digital Competitiveness ranking and 39th position in the 2020 Ease of Doing Business Report. It even ranks ahead of other popular European BPO locations, such as the Czech Republic, Bulgaria, and Poland. Portugal is now home to companies like Google, Cloudflare, Mercedes Benz, and Farfetch.
Outsourcing in Portugal balances low-cost options for firms in America/Europe and a high-quality European workforce.
Starting a call center in Portugal (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.