Save over 50% on costs by outsourcing your call center services to Belize
Belize is an up-and-coming country for the call center industry because it is the only Central American nation where English is the official language. As such, Belize is an excellent choice for English and bilingual call center outsourcing services. The call center industry in Belize is valued at $400 million, and it employs more than 3,000 call center employees. Belize is effectively tapping this market and bringing in more US companies to outsource their customer service needs for an excellent customer experience at a much lower cost.
Youth Unemployment Rate (ages 15-34)
$1.88 billion USD
Working Age Population (15-64)
Call Center Industry Growth Rate
Expected CAGR of more than 3% from 2021-2025
Belize has a large pool of highly qualified and cost-effective agents. This typically saves US companies around 50% on labor costs when compared to the cost of managing an in-house call center.
The average hourly pay for a customer service representative is $7.50 BZD, or less than $4 USD. Compare this to the cost hourly cost in the US of $23-$28.
In Belize, call centers are primarily located in Belize City. The BPO industry is also expanding throughout the country, though, such as in San Ignacio.
The average monthly salary of a call center agent in Belize is $2,690 BZD, or about $1,337 USD. This comes out to an annual salary of $32,200 BZD, or about $16,000 USD. Compare this to the annual cost of a US call center agent salary, which comes out nearly $50,000.
The most significant advantage of outsourcing call center services to Belize is the cost savings involved. And since English is the official language of Belize, and the country’s time zone is the Central Standard Time, Belizean call center agents make a natural fit for US companies.
There is a high unemployment rate in Belize, but as with many other Central American countries, outsourced call centers there create many jobs that otherwise wouldn’t exist. It’s a mutual benefit for both US companies and the talented, but underemployed, population of Belize.
Starting a call center in Belize (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.