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Call Center Outsourcing to Belize

Save over 50% on costs by outsourcing your call center services to Belize

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About the Call Center Industry in Belize

Belize is an up-and-coming country for the call center industry because it is the only Central American nation where English is the official language. As such, Belize is an excellent choice for English and bilingual call center outsourcing services. The call center industry in Belize is valued at $400 million, and it employs more than 3,000 call center employees. Belize is effectively tapping this market and bringing in more US companies to outsource their customer service needs for an excellent customer experience at a much lower cost.

Why do companies outsource call center operations to Belize?

Labor Pool

  • 5,000 students a year graduate from the Belize educational system
  • Highly skilled and qualified workers, combined with a limited variety of careers, pushes the best talent towards the country’s call centers
  • Very low employee turnover rate (5-10%) in the call center industry compared to other countries

Business Climate

  • English is the official language of Belize, but more than half of the population is bilingual
  • Corporate-friendly environment where there are no exchange controls over offshore companies
  • Pro-business investment climate, progressive policies, and democratic stability
  • Government trade promotional agencies aim to bring in more start-ups to Belize

Infrastructure

  • Increased focus on infrastructure improvement as tourism industry continues to grow
  • Certified training centers prepare individuals who want to work but lack the technical training
  • Infrastructure is supported by the US and UN in an effort to improve living conditions on a broad scale
  • Outsourced call centers create high-quality jobs for the underemployed population

Country

  • US companies save up to 50% on call centers compared to the cost of managing in-house 
  • Despite the Central American turmoil, Belize itself has been democratically stable for many years
  • Belize has a low cost of living and friendly, adventurous locals
  • Time zone aligns well with the United States and Canada

US Companies With a Presence in Belize

Best Western
Radisson
Ramada
Coca-cola
Mail Boxes Etc.
Avis
Budget
Hertz
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Statistics About Belize

Population

406,033

Youth Unemployment Rate (ages 15-34)

15.35%

GDP

$1.88 billion USD

Working Age Population (15-64)

172,711

Business Language(s)

English

Call Center Industry Growth Rate

Expected CAGR of more than 3% from 2021-2025

Frequently Asked Questions

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How much does it cost to outsource a call center to Belize?

Belize has a large pool of highly qualified and cost-effective agents. This  typically saves US companies around 50% on labor costs when compared to the cost of managing an in-house call center. 

The average hourly pay for a customer service representative is $7.50 BZD, or less than $4 USD. Compare this to the cost hourly cost in the US of $23-$28.

Where are most call centers in Belize located?

In Belize, call centers are primarily located in Belize City. The BPO industry is also expanding throughout the country, though, such as in San Ignacio.

What is a call center agent’s salary in Belize?

The average monthly salary of a call center agent in Belize is $2,690 BZD, or about $1,337 USD. This comes out to an annual salary of $32,200 BZD, or about $16,000 USD. Compare this to the annual cost of a US call center agent salary, which comes out nearly $50,000.

What are the advantages of outsourcing call center services to Belize?

The most significant advantage of outsourcing call center services to Belize is the cost savings involved. And since English is the official language of Belize, and the country’s time zone is the Central Standard Time, Belizean call center agents make a natural fit for US companies. 

There is a high unemployment rate in Belize, but as with many other Central American countries, outsourced call centers there create many jobs that otherwise wouldn’t exist. It’s a mutual benefit for both US companies and the talented, but underemployed, population of Belize.

How do I start a call center in Belize?

Starting a call center in Belize (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.