A Growing Caribbean Hub
TDS matches you with a skilled, English-speaking call center workforce in Kingston, a growing Caribbean outsourcing destination. Reach out to save over 50%.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Jamaica has more to offer than tourist attractions, beaches, and glorious weather. The country emerged as a leading destination for outsourcing because of its desirable attributes, including a sound infrastructure and talented workforce. With access to a young, versatile talent pool at an affordable cost, Kingston is a win-win for U.S.-based businesses seeking sustainable outsourcing support for various operations.
Population
2.9 million
Youth Unemployment Rate (ages 15-34)
19%, projected to drop in 2022
GDP
$22.01 billion USD (World Bank, 2024)
Working Age Population (15-64)
2 million
Business Language(s)
English
Call Center Industry Growth Rate
CAGR of 17% between 2014-2019, with growth expected to continue
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
It costs between $14.50 and $16.50 per hour to outsource call center services to a reputable partner in Jamaica. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
On average, businesses can save 40% to 60% compared to U.S. call centers, thanks to Jamaica’s strong workforce retention, education levels, and communication skills. This combination of savings and service quality makes Jamaica a reliable and cost-effective outsourcing destination.
Most call centers are located in Jamaica’s commercial hubs, such as Kingston (the country’s capital) and Montego Bay, an extremely popular tourist destination that’s easily accessible from the US.
Jamaica offers several advantages to US companies that make it a prime BPO location. From its educated and skilled labor force, proximity to the US, and commitment to preparing secondary school students for work in call centers, it’s an ideal location for outsourcing a call center.
US companies outsourcing call center services to Jamaica experience a higher return on investment due to the vast cost savings and improved customer satisfaction. Jamaican call centers provide access to a highly skilled, English-speaking workforce trained in customer service experience, quality assurance, and customer support.
Getting started with call center outsourcing in Jamaica (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
Kingston, as Jamaica's capital, offers the largest concentration of business infrastructure and talent, while Montego Bay has built a strong outsourcing presence tied to its accessibility and tourism-driven economy. Companies typically evaluate both cities similarly on cost and English-speaking talent, with the choice often coming down to specific provider relationships.
