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Kingston Call Center Outsourcing

Save over 50% on costs by outsourcing your call center services to Kingston, Jamaica

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Call Center Operations Made Simple, Exceptional & Affordable

With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.

750+

Companies Served

100,000+

Global Agents

30+

Countries

95%

Average CSAT Score

About the Call Center Industry in Kingston

Jamaica has more to offer than tourist attractions, beaches, and glorious weather. The country emerged as a leading destination for outsourcing because of its desirable attributes, including a sound infrastructure and talented workforce. With access to a young, versatile talent pool at an affordable cost, Kingston is a win-win for U.S.-based businesses seeking sustainable outsourcing support for various operations.

Why do companies outsource call center operations to Kingston?

Labor Pool

  • Access to thousands of talented native English speakers with solid work ethics
  • Lower labor costs than other places because of a lower cost of living
  • Government supports industry growth with grants and favorable legislation
  • Large pool of young, capable customer service providers

Business Climate

  • Grants are available for companies specifically to encourage outsourcing
  • Favorable labor laws exist for employees and employers
  • Support from an industry-organized group, the Global Services Association (GSAJ)
  • Similar cultural norms as the United States create a seamless customer experience

Infrastructure

  • Modern buildings feature cutting-edge technology and aesthetic appeal
  • Access to several higher education institutions for advanced and specialized training
  • A well-established transportation system keeps operations running smoothly
  • High-quality internet service provides fast, consistent connectivity

City

  • As the island’s capital and largest city, Kingston is a hub of culture, history, and entertainment
  • Gorgeous scenery and a desirable climate make for comfortable living and working
  • Friendly people, delicious cuisine, and plenty of live music
  • Ideal time zone for serving businesses from the United States to Australia

US Companies With a Presence in Jamaica

Fedex
Concentrix
Amazon
pwc
Xerox
Citibank
DHL
KPMG
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About the Jamaican Economy

Population

2.9 million

Youth Unemployment Rate (ages 15-34)

19%, projected to drop in 2022

GDP

19%, projected to drop in 2022

Working Age Population (15-64)

2 million

Business Language(s)

English

Call Center Industry Growth Rate

CAGR of 17% between 2014-2019, with growth expected to continue

About the Jamaican Economy

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About the Jamaican Economy

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Call Center Industry Growth Rate
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Frequently Asked Questions

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Schedule a call with us

How much does it cost to outsource a call center to Jamaica?

Conservative estimates indicate a cost savings of 40-60% compared to US call centers. These estimates are based on typical workforce retention rates, full-time worker benefits such as healthcare, paid time off, education level, and communication skills.

Where are most call centers located in Jamaica?

Most call centers are located in Jamaica’s commercial hubs, such as Kingston (the country’s capital) and Montego Bay, an extremely popular tourist destination that’s easily accessible from the US.

What do so many companies choose Jamaica for their outsourced call centers?

Jamaica offers several advantages to US companies that make it a prime BPO location. From its educated and skilled labor force, proximity to the US, and commitment to preparing secondary school students for work in call centers, it’s an ideal location for outsourcing a call center. 

What are the advantages of outsourcing call center services to Jamaica?

US companies outsourcing call center services to Jamaica experience a higher return on investment due to the vast cost savings, as well as higher customer satisfaction with a highly-skilled, English-speaking labor force trained in customer service experience, quality assurance, and customer support.

How do I start a call center in Jamaica?

Starting a call center in Jamaica (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.


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