Save over 50% on costs by outsourcing your call center services to Kingston, Jamaica
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Jamaica has more to offer than tourist attractions, beaches, and glorious weather. The country emerged as a leading destination for outsourcing because of its desirable attributes, including a sound infrastructure and talented workforce. With access to a young, versatile talent pool at an affordable cost, Kingston is a win-win for U.S.-based businesses seeking sustainable outsourcing support for various operations.
Population
2.9 million
Youth Unemployment Rate (ages 15-34)
19%, projected to drop in 2022
GDP
19%, projected to drop in 2022
Working Age Population (15-64)
2 million
Business Language(s)
English
Call Center Industry Growth Rate
CAGR of 17% between 2014-2019, with growth expected to continue
Conservative estimates indicate a cost savings of 40-60% compared to US call centers. These estimates are based on typical workforce retention rates, full-time worker benefits such as healthcare, paid time off, education level, and communication skills.
Most call centers are located in Jamaica’s commercial hubs, such as Kingston (the country’s capital) and Montego Bay, an extremely popular tourist destination that’s easily accessible from the US.
Jamaica offers several advantages to US companies that make it a prime BPO location. From its educated and skilled labor force, proximity to the US, and commitment to preparing secondary school students for work in call centers, it’s an ideal location for outsourcing a call center.
US companies outsourcing call center services to Jamaica experience a higher return on investment due to the vast cost savings, as well as higher customer satisfaction with a highly-skilled, English-speaking labor force trained in customer service experience, quality assurance, and customer support.
Starting a call center in Jamaica (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
