Skilled Teams, Dependable Results
TDS matches you with a skilled, English-speaking call center team in El Salvador. Reach out to cut costs by up to 50%.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Despite being the smallest country in Central America, El Salvador boasts the 4th largest economy. Their success is primarily due to strategic investments in their power grid, including cellular, broadband infrastructure, and call center El Salvador.
Traditionally, El Salvadorans are known for their natural friendliness, a highly valued attribute for customer service representatives. Many of the 26,000 agents in El Salvador are well-educated and speak English. Some have even lived and attended school in the US.
Population
6.5 million
Youth Unemployment Rate (ages 15-34)
14.7%
GDP
$34.88 billion USD (World Bank, 2024)
Working Age Population (15-64)
4.2 million
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
Exact rate unknown, but the call center industry accounts for over half of the country’s GDP (and still growing)
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
It costs between $14 and $17 per hour to outsource call center services to a trusted partner in El Salvador. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
Businesses can typically save 50% to 65% compared to U.S. costs, with additional savings coming from lower real estate, transportation, and telecommunications expenses. El Salvador offers a skilled, bilingual workforce and a strong infrastructure, making it an appealing nearshore call center location for affordable and high-quality customer support.
Most of the nation’s 70+ call centers are in the capital, San Salvador, with others also in San Miguel and Santa Ana.
There are several key advantages to outsourcing call center services to El Salvador. The cost of labor is the most obvious, with dramatic savings of 50% or more for US companies.
There’s no sacrifice in quality of work for the low cost either — El Salvador boasts a highly skilled, bilingual workforce, trained to provide strong customer service. Their noted neutral accent and genuine friendliness add value to the customer experience.
The country has put tremendous effort into upgrading its telecommunications infrastructure. El Salvador actively embraces the importance of reliable, state-of-the-art internet and cellular communications.
Finally, El Salvador’s geographical proximity and familiar time zone facilitate smoother daily communications and necessary travel to and from the US.
Getting started with call center outsourcing in El Salvador (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
El Salvador supports a range of outsourced customer support, technical support, and back-office services, with demand coming from retail, telecommunications, and financial services companies seeking bilingual, cost-effective support close to the U.S.
El Salvador offers competitive labor costs similar to Honduras and Nicaragua, with a skilled bilingual workforce, though its BPO industry is smaller than more established markets like Costa Rica or Guatemala. Companies typically weigh these markets against each other based on cost, provider maturity, and specific service needs.
