Save up to 20% on costs by outsourcing your call center services to El Salvador
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
Despite being the smallest country in Central America, El Salvador boasts the 4th largest economy. Their success is primarily due to strategic investments in their power grid, including cellular, broadband infrastructure, and call center El Salvador.
Traditionally, El Salvadorans are known for their natural friendliness, a highly valued attribute for customer service representatives. Many of the 26,000 agents in El Salvador are well-educated and speak English. Some have even lived and attended school in the US.
Youth Unemployment Rate (ages 15-34)
Working Age Population (15-64)
English and Spanish
Call Center Industry Growth Rate
Exact rate unknown, but the call center industry accounts for over half of the country’s GDP (and still growing)
On average, call center reps in El Salvador make about $1,200 a month, or roughly $15,000 USD a year. Compare this to call center reps in the US, whose salaries can be upwards of $40,000. The minimum wage in El Salvador is $365 a month, so the call center industry is a desirable career path for many.
While costs for outsourcing a call center to El Salvador can vary, a business can expect to save 50-65% of what the cost would be in the US. While much of that savings is from labor, the costs of real estate, transportation, and telecommunications are all significantly reduced.
Most of the nation’s 70+ call centers are in the capital, San Salvador, with others also in San Miguel and Santa Ana.
There are several key advantages to outsourcing call center services to El Salvador. The cost of labor is the most obvious, with dramatic savings of 50% or more for US companies.
There’s no sacrifice in quality of work for the low cost either — El Salvador boasts a highly skilled, bilingual workforce, trained to provide world-class customer service. Their noted neutral accent and genuine friendliness add value to the customer experience.
The country has put tremendous effort into upgrading its telecommunications infrastructure. El Salvador actively embraces the importance of reliable, state-of-the-art internet and cellular communications.
Finally, El Salvador’s geographical proximity and familiar time zone facilitate smoother daily communications and necessary travel to and from the US.
Starting a call center in El Salvador (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services