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Call Center Outsourcing to El Salvador

Save up to 20% on costs by outsourcing your call center services to El Salvador

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About the Call Center Industry in El Salvador

Despite being the smallest country in Central America, El Salvador boasts the 4th largest economy. Their success is primarily due to strategic investments in their power grid, including cellular, broadband infrastructure, and call center El Salvador. ‍ Traditionally, El Salvadorans are known for their natural friendliness, a highly valued attribute for customer service representatives. Many of the 26,000 agents in El Salvador are well-educated and speak English. Some have even lived and attended school in the US.

Why do companies outsource call center operations to El Salvador?

Labor Pool

  • Multilingual professionals with a wide range of skills and training
  • Known for positive employer/employee relationships; Labor Code effectively balances protection of workers’ rights with employers’ flexibility
  • Young, productive workforce able to learn and develop quickly; 55% is under age 40
  • Well-documented government support for job creation through Central American and international investment

Business Climate

  • Official currency is the US dollar (adopted in 2001)
  • More than 70 call centers/BPO operations in El Salvador providing customer and technical support
  • Ranked among the most cost-effective country in the region for doing business
  • National minimum wage is updated every 3 years; wages are otherwise freely determined by employers

Infrastructure

  • $8.5 billion investment (2019) in infrastructure improvements, including energy, transportation, and water projects
  • Ranked (by the Global Competitiveness Report 2019 of the World Economic Forum) as the #2 nation with the best infrastructure in the region
  • Ranked #1 in road connectivity index
  • El Salvador International Airport is an important regional hub and top-notch center for commercial aircraft maintenance

Country

  • 150k students are enrolled at either university or in advanced technology programs. Many schools require that students learn English.
  • El Salvador is in the Central Standard Time Zone, providing ease in communications and logistics.
  • 4th largest economy in Central America
  • Easily accessible: 4-hour direct flights from LA/ 6-hour flight from Toronto

US Companies With a Presence in El Salvador

Metlife
Canon
Expedia
AT&T
Dell
Google
Sykes Enterprises
3M
No items found.

Statistics About El Salvador

Population

6.5 million

Youth Unemployment Rate (ages 15-34)

14.7%

GDP

$24.64 billion

Working Age Population (15-64)

4.2 million

Business Language(s)

English and Spanish

Call Center Industry Growth Rate

Exact rate unknown, but the call center industry accounts for over half of the country’s GDP (and still growing)

Frequently Asked Questions

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How much does a call center rep make in El Salvador?

On average, call center reps in El Salvador make about $1,200 a month, or roughly $15,000 USD a year. Compare this to call center reps in the US, whose salaries can be upwards of $40,000. The minimum wage in El Salvador is $365 a month, so the call center industry is a desirable career path for many.

How much does it cost to outsource a call center to El Salvador?

While costs for outsourcing a call center to El Salvador can vary, a business can expect to save 50-65% of what the cost would be in the US. While much of that savings is from labor, the costs of real estate, transportation, and telecommunications are all significantly reduced.

Where are most call centers in El Salvador located?

Most of the nation’s 70+ call centers are in the capital, San Salvador, with others also in San Miguel and Santa Ana.

What are the advantages of outsourcing call center services to El Salvador?

There are several key advantages to outsourcing call center services to El Salvador. The cost of labor is the most obvious, with dramatic savings of 50% or more for US companies.

There’s no sacrifice in quality of work for the low cost either — El Salvador boasts a highly skilled, bilingual workforce, trained to provide world-class customer service. Their noted neutral accent and genuine friendliness add value to the customer experience.

The country has put tremendous effort into upgrading its telecommunications infrastructure. El Salvador actively embraces the importance of reliable, state-of-the-art internet and cellular communications.

Finally, El Salvador’s geographical proximity and familiar time zone facilitate smoother daily communications and necessary travel to and from the US.

How do I start a call center in El Salvador

Starting a call center in El Salvador (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services