A Nearshore Caribbean Advantage
TDS matches you with a skilled, English-speaking call center workforce in the Bahamas, a nearshore Caribbean destination. Talk to our team to save up to 50%.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
The Bahamas’ proximity to the US makes it an ideal haven for business ventures, not to mention the quality of service provided and significant tax incentives.
The Bahamian government has a direct interest in diversifying its thriving economy, and US companies have been benefiting from doing business there for over a quarter of a century.
Population
389,500
Youth Unemployment Rate (ages 15-34)
24.5%
GDP
$14.45 billion (2019 est.) * based on 2017 USD
Working Age Population (15-64)
197,000 or 63.3%
Business Language(s)
English
Call Center Industry Growth Rate
Potential growth forecast of 22.7% within five years
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
Typically, US companies can expect to save up to 50% on call center services when outsourcing to the Bahamas versus maintaining an in-house team. Although there are other countries where the savings can be even greater, the Bahamian workforce is full of native English speakers trained for providing excellent customer service.
Most BPO/call centers are located in the country’s capital, Nassau, which has the highest population density in the archipelago and is easily accessed by a short one-hour flight from Miami, Florida. Freeport and Lucaya also contain a number of call centers.
Aside from the substantial cost savings involved on the labor side, US companies are highly incentivized by the Bahamian government to do business in their country. They’re excused from a number of taxes that are normally unavoidable in the US and other countries, so companies are free to conduct their business most productively and profitably. The other primary benefit to outsourcing to the Bahamas, especially for call centers, is the fact that the workforce is so accustomed to providing high-quality customer service. Tourism makes up more than half of the country’s GDP, and it shows in the friendly, accommodating experience call center agents there provide.
Getting started with call center outsourcing in the Bahamas (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
Call centers in the Bahamas operate under the Data Protection (Privacy of Personal Information) Act, one of the Caribbean's earliest data privacy laws. Some legal analysts note the framework has not been substantially updated and lags newer regional laws like Jamaica's, so companies should evaluate a provider's specific data handling practices rather than relying solely on baseline legal requirements.
The Bahamas offers strong English proficiency, government incentives, and easy accessibility from the U.S. East Coast, similar to Jamaica and the Dominican Republic, though its outsourcing industry is smaller in scale. Companies typically choose the Bahamas for its accessibility and incentives rather than for the deepest possible cost savings.
