Save up to 20% on costs by outsourcing your call center services to Bahamas
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
The Bahamas’ proximity to the US makes it an ideal haven for business ventures, not to mention the quality of service provided and significant tax incentives.
The Bahamian government has a direct interest in diversifying its thriving economy, and US companies have been benefiting from doing business there for over a quarter of a century.
Youth Unemployment Rate (ages 15-34)
$14.45 billion (2019 est.) * based on 2017 USD
Working Age Population (15-64)
197,000 or 63.3%
Call Center Industry Growth Rate
Potential growth forecast of 22.7% within five years
Typically, US companies can expect to save up to 50% on call center services when outsourcing to the Bahamas versus maintaining an in-house team. Although there are other countries where the savings can be even greater, the Bahamian workforce is full of native English speakers trained for providing excellent customer service.
Most BPO/call centers are located in the country’s capital, Nassau, which has the highest population density in the archipelago and is easily accessed by a short one-hour flight from Miami, Florida. Freeport and Lucaya also contain a number of call centers.
The average call agent salary in the Bahamas is about $23,500 USD/year. Though this can vary depending on the specific services required, the savings are significant when compared to the salary of an equivalent agent in the US ($45,000+).
Aside from the substantial cost savings involved on the labor side, US companies are highly incentivized by the Bahamian government to do business in their country. They’re excused from a number of taxes that are normally unavoidable in the US and other countries, so companies are free to conduct their business most productively and profitably.
The other primary benefit to outsourcing to the Bahamas, especially for call centers, is the fact that the workforce is so accustomed to providing top-notch customer service. Tourism makes up more than half of the country’s GDP, and it shows in the friendly, accommodating experience call center agents there provide.
Starting a call center in the Bahamas (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.