Chat with us, powered by LiveChat

Bahamas Call Center Outsourcing

Save up to 20% on costs by outsourcing your call center services to Bahamas

Get a Free Vendor Comparison

Business Strategy Assessment
Qualified Outsourcing Options
Comprehensive Quote/Pricing
Your information has been saved.
Error icon
Looks like we're having trouble

About the Call Center Industry in the Bahamas

The Bahamas’ proximity to the US makes it an ideal haven for business ventures, not to mention the quality of service provided and significant tax incentives. ‍ The Bahamian government has a direct interest in diversifying its thriving economy, and US companies have been benefiting from doing business there for over a quarter of a century.

Why do companies outsource call center operations to the Bahamas?

Labor Pool

  • Large population of skilled, native English-speaking talent
  • Investing in human capital continues to be at the forefront of developing the economy
  • Culturally familiar with the US and its standards for business
  • Since tourism makes up over 50% of their GDP, Bahamian employees are used to providing the best in customer experience

Business Climate

  • Welcoming international business environment from BIA (Bahamas Investment Authority)
  • Open investment climate
  • Substantial tax incentives; no taxes on capital gains, inheritance, or income
  • Market economy dependent primarily on tourism and international financial services

Infrastructure

  • Growth-motivated government with infrastructure plans geared toward economic expansion
  • A hub of air and sea transport; 6 major airports and 23 seaports facilitate easy connections to Europe, and North, South, and Central America.
  • Excellent internet and telecommunication services
  • Continued government investment in infrastructure, telecommunication, and transportation

Country

  • More than 85% of its international trade is conducted with the US
  • Compatible time zone with businesses located in the US
  • Relaxed lifestyle; friendly and courteous inhabitants
  • Recognized as an international hub for banking and investing

US Companies With a Presence in the Bahamas

Carnival Cruise Lines
Citi
Club Med
IBM
Tommy Bahama
J.P. Morgan Trust Company Bahamas Ltd
McDonald’s
Hyatt
No items found.

Statistics About the Bahamas

Population

389,500

Youth Unemployment Rate (ages 15-34)

24.5%

GDP

$14.45 billion (2019 est.) * based on 2017 USD

Working Age Population (15-64)

197,000 or 63.3%

Business Language(s)

English

Call Center Industry Growth Rate

Potential growth forecast of 22.7% within five years

Frequently Asked Questions

Have more questions?
Schedule a call with us

What are the cost savings of outsourcing a call center to the Bahamas?

Typically, US companies can expect to save up to 50% on call center services when outsourcing to the Bahamas versus maintaining an in-house team. Although there are other countries where the savings can be even greater, the Bahamian workforce is full of native English speakers trained for providing excellent customer service.

Where are most call centers in the Bahamas located?

Most BPO/call centers are located in the country’s capital, Nassau, which has the highest population density in the archipelago and is easily accessed by a short one-hour flight from Miami, Florida. Freeport and Lucaya also contain a number of call centers.

What is a call center agent’s salary in the Bahamas?

The average call agent salary in the Bahamas is about $23,500 USD/year. Though this can vary depending on the specific services required, the savings are significant when compared to the salary of an equivalent agent in the US ($45,000+).

What are the advantages of outsourcing call center services to the Bahamas?

Aside from the substantial cost savings involved on the labor side, US companies are highly incentivized by the Bahamian government to do business in their country. They’re excused from a number of taxes that are normally unavoidable in the US and other countries, so companies are free to conduct their business most productively and profitably.

The other primary benefit to outsourcing to the Bahamas, especially for call centers, is the fact that the workforce is so accustomed to providing top-notch customer service. Tourism makes up more than half of the country’s GDP, and it shows in the friendly, accommodating experience call center agents there provide.

How do I start a call center in the Bahamas?

Starting a call center in the Bahamas (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.