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Netherlands Call Center Outsourcing

Save over 50% on costs by outsourcing your call center services to Netherlands

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Call Center Operations Made Simple, Exceptional & Affordable

With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.

750+

Companies Served

100,000+

Global Agents

30+

Countries

95%

Average CSAT Score

About the Asia Pacific Call Center Industry

The Asia Pacific region offers a variety of benefits to offshore companies outsourcing some of their business processes. Qualified agents across Asia Pacific countries provide excellent customer service and at a much lower rate than the US equivalent.

Call centers and other BPO services range from software development to e-commerce, customer support, healthcare services, data curation, logistics for supply chains, and much more.

Why do companies outsource call center operations to the Netherlands?

Labor Pool

  • Multilingual workforce, with 90% of the population fluent in English 
  • Highly educated population, especially those within working age
  • Diligent workforce; reliability, honesty and integrity are highly valued 
  • Happy and productive workforce leading to a high quality of life rating

Business Climate

  • A competitive industrial economy that prides itself on the fairness of its business practices
  • Stable political and macroeconomic climate safe for businesses that want to outsource or invest 
  • Neutral trade country where all companies are subject to the same policies and procedures, creating a fair playing field for all businesses 
  • Strong American business influence

Infrastructure

  • Highly developed communications infrastructure promotes strong connection
  • Excellent and sustainable transportation infrastructure
  • Home to one of the world's largest internet exchanges
  • Reliable digital connection with 98% fast broadband coverage and 99% 4G coverage 

Country

  • 16th most densely populated country in the world
  • Stable politics and government
  • Compatible time zone for the US, UK, or Australia
  • Ranked high for foreign investors

US Companies With a Presence in the Netherlands

Netflix
Tesla
Shutterstock
Nike
IKEA
Adidas
Roku
Under Armour
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Statistics About the Netherlands

Population

17.44 million

Youth Unemployment Rate (ages 15-34)

6.77% (total unemployment rate is 4.09%)

GDP

912.2 billion USD

Working Age Population (15-64)

11 million

Business Language(s)

Dutch, French, English, German and Spanish

Call Center Industry Growth Rate

5.8%

Statistics About the Netherlands

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Frequently Asked Questions

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How much does it cost to outsource a call center to the Netherlands?

Call centers in the Netherlands can cost up to 50% less than US-based call centers. While the exact pricing depends on what you are looking for, it's sure to be lower without sacrificing call quality or customer service.

Where are most call centers in the Netherlands located?

Most call centers are located in major cities and metropolitan hubs. The larger Netherlands centers are in Amsterdam and Almere, which gives them access to the best labor resources. However the country also has contact centers in Eindhoven, Utrecht, Maastricht, Rotterdam, Tilburg, Amersfoort, Den Haag, Gelderland, Haarlem, Limburg, North Brabant, North Holland, and Belgium. Many of these companies work from home, but the numerous options make it easy to find one that provides the customer and work experience you need. 

What is a call center agent’s salary in the Netherlands?

Call center agents' salaries typically range from €2,000 to €4,000 monthly, which translates to between $2,247 and $4,495 USD. The Netherlands also has a lower cost of living compared to its high quality of life.

What are the advantages of outsourcing call center services to the Netherlands?

The Netherlands call center network offers stellar customer experiences and provides a variety of services depending on your company’s needs — from basic call centers to digital marketing, social media management, market research, supply chain support, and more. Swedish call centers are also flexible, whether you need full-time or part-time help. 

The country’s stable political and business climate makes them attractive to companies all over the globe, and their highly developed communications infrastructure prevents important customer calls from being dropped.

The Netherlands is highly developed with a well-educated, English speaking workforce, few trade restrictions, and outstanding business practices, making it an ideal place for business process outsourcing.

How do I start a call center in the Netherlands?

Starting a call center in the Netherlands (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.


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