A Gateway to European Talent
TDS matches you with vetted BPO providers in Romania, backed by a multilingual workforce and lower operating costs. Reach out to find the right outsourcing partner.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
With decades of experience and a strong vendor network, TDS Global Solutions connects businesses with reliable call center outsourcing partners in Romania. We help companies scale efficiently, lower operational costs, and enhance customer satisfaction through tailored outsourcing solutions.
Companies Served
Global Agents
Countries
Average CSAT Score
Romania is one of Europe’s top destinations for call center outsourcing and BPO services. Its educated, multilingual workforce makes it ideal for companies seeking skilled, cost-efficient customer support.
Romanian call centers deliver multilingual support in English, German, French, Italian, Spanish, and other major languages. With a strong labor market and advanced digital infrastructure, Romania offers an exceptional mix of high-quality service and cost efficiency.
Major cities like Bucharest, Cluj-Napoca, Timișoara, Iași, Brașov, and Sibiu have become thriving outsourcing hubs, supported by reliable connectivity and a business-friendly environment.
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, social media, emails, and more.
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results and adheres to all legal requirements.
Scalable, flexible customer care that manages daily inquiries, provides real-time response tracking, and keeps response times low.
Ongoing system monitoring, help desk, and IT services, combined with technical issue resolution using automation tools.
Accurate, high-volume support for data entry, billing, and HR management to reduce administrative workload and boost productivity.
Targeted lead qualification and nurturing that identifies real opportunities and keeps your sales pipeline strong without overloading internal teams.
Support for a range of campaigns, including product promotions, customer outreach, surveys, and service reminders.
Dedicated sales operations support to drive revenue growth, improve processes, and lower acquisition costs for businesses across industries.
Population
19.07 million
Youth Unemployment Rate (ages 15-34)
10%
GDP
$382.8 billion USD
Working Age Population (15-64)
12.4 million
Business Language(s)
Romanian, English, French, German, Italian
Call Center Industry Growth Rate
8.6%
With over 30 years of experience, TDS Global Solutions has helped businesses across many sectors find the right outsourcing partners to match their business needs. Some teams look for added support for their in-house staff while others choose full outsourcing, and both get dependable call center agents who can handle a wide range of customer interactions.
Here’s an overview of just a few of the industries that can benefit from outsourcing call center services:
Agents handle scheduling questions, coverage details, and patient support, which helps reduce wait times and boosts confidence in the care experience.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Agents handle scheduling questions, coverage details, and patient support, which helps reduce wait times and boosts confidence in the care experience.
Support for order status updates, product questions, and returns helps lower cart abandonment and keep shoppers coming back.
By managing inquiries and follow-up communication, call center support frees brokers to spend more time on the client moments that drive results.
Financial services support for account updates and fraud concerns helps customers feel safe and gives internal teams more room to handle higher-value tasks.
Help with billing and basic troubleshooting gives customers quicker answers and can improve long-term satisfaction with their provider.
Support for reservations, guest feedback, and loyalty programs helps travelers feel taken care of and allows staff to focus on on-site service.
Finding the right outsourcing partner can be overwhelming. With our call center outsourcing services, you get expert guidance in choosing a provider that matches your goals, budget, and operational needs.
We handle the vetting process, making sure the partner you work with has a strong track record and experience in your industry. Working with us removes the guesswork and helps you build a dependable partnership that saves money and improves results.
From planning to execution, our trusted partners help you improve performance and manage costs more effectively. Here’s how it works:
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
Solutions that can be outsourced to Romania include:
Outsourcing these contact center services to Romania provides access to skilled agents and cost-efficient operations that enhance customer experience and business performance.
Romanian call centers support a wide range of languages, offering multilingual customer support services to cater to diverse markets. Beyond their native Romanian, agents are highly proficient in English, the most commonly spoken language in call centers, as well as German, French, Italian, Spanish, and Portuguese.
This linguistic diversity allows Romanian call centers to serve clients across various regions in Europe and beyond, ensuring effective communication and customer care in multiple languages.
Romania’s highly skilled workforce makes it an ideal destination for outsourcing a contact center solution. The country offers cost-effective BPO solutions, allowing businesses to hire both full-time and part-time staff at competitive rates to reduce operational costs.
Additionally, Romania's strategic location within Europe ensures easy access to major markets and time zone compatibility, making it perfect for handling global BPO customer service operations efficiently.
It costs between $12 and $22 per hour to outsource a call center to Romania, depending on language. These are fully-loaded hourly rates that include all operating prices such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
Businesses can typically save 40% to 50% compared to maintaining similar operations in the United States, making Romania a cost-effective and dependable European outsourcing destination for high-quality services.
To find a reliable contact center in Romania, start by defining your business goals and customer service needs. Evaluate potential providers based on their experience, language coverage, and data security practices. Look for vendors with measurable performance results like customer satisfaction scores and documented service-level compliance.
TDS Global Solutions helps companies identify and partner with trusted Romanian call center providers. Our team reviews each vendor's operational history and workforce quality to ensure they meet your standards.
Romania is often compared with Poland, Bulgaria, and Hungary. It offers a similarly skilled, multilingual workforce with EU membership and GDPR alignment, and is generally competitive on cost within the region. Companies typically choose among these markets based on specific language needs and existing provider relationships rather than major cost differences.
