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Bulgaria Call Center Outsourcing

Save over 50% on costs by outsourcing your call center services to Bulgaria

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About the Call Center Industry in Bulgaria

Bulgaria joined the European Union in 2007, and from 2008 to 2015, the BPO industry there grew at a rate of 25% every year. Bulgaria is home to many foreign companies due to its large pool of skilled and motivated professionals, many of them multilingual, as well as its cultural similarities to the US.

The Bulgarian call center industry is booming today, and the country has recently emerged as the EU's IT hub. Experts expect Bulgaria’s outsourcing industries to contribute about 9.2% to the country’s GDP in 2022. Along with the multilingual talent pool with several years of experience, the industry highly values software designers, IT experts, and engineers.


Why do companies outsource call center operations to Bulgaria?

Labor Pool

  • Large English-speaking talent pool – over 80% of the working population has high school or tertiary education
  • Affordable labor that’s a fraction of the cost of equivalent labor in the US
  • Strong government support for local and international investors, especially from the US, UK, Germany, and Australia
  • Several outbound, inbound, and outsourcing services, including in financial services, customer experience care, telecommunications, and healthcare

Business Climate

  • Business-friendly tax system – 10% flat tax rate and a stable economy
  • Natural cultural and geographical fit for US businesses – excellent work ethics and business attitude
  • Labor laws and human rights to protect staff and clients
  • The majority of the population speaks English for business purpose

Infrastructure

  • Affordable modern office buildings and real estate properties
  • Cheap high-speed fiber-optic internet connection
  • Excellent transportation infrastructure
  • Top-of-the-line customer care service

Country

  • Supportive, stable, and reliable government policies and systems
  • Excellent standard of living at a low cost
  • Minimal natural disasters
  • Competitive real estate prices

US Companies With a Presence in Bulgaria

Hewlett Packard
IBM
Coca-Cola
Ubisoft
Gameloft
Google
Microsoft
Cisco Systems
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Statistics About Bulgaria

Population

6.93 million

Youth Unemployment Rate (ages 15-34)

16.7%

GDP

$69.11 billion USD

Working Age Population (15-64)

3.58 million (51.7% of total population)

Business Language(s)

English, French, German, and Bulgarian

Call Center Industry Growth Rate

10-15% year over year

Frequently Asked Questions

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How much does it cost to outsource a call center to Bulgaria?

Bulgaria offers quality, skilled, and affordable contact center agents at one of the lowest rates in the EU. The country provides call center services, customer support, and technical support to US and UK-based clients at roughly half the cost of maintaining a call center in-house.

Where are most call centers in Bulgaria located?

The capital city, Sofia, has the highest number of call centers in Bulgaria. Aside from that, towns like Burgas, Varna, and Plovdiv are home to some of the country’s other call centers.

What is a call center agent’s salary in Bulgaria?

On average, Bulgarian call center agents make a salary of BGN 1850 monthly, but the highest-paid call center agents average about BGN 2,650 monthly. A call center agent's compensation may vary depending on their years of experience in the industry, as well the specific type of work being performed.

What are the advantages of outsourcing call center services to Bulgaria?

Bulgarian call centers are enjoying a massive boost currently and are contributing significantly to the country’s GDP. The increased popularity of this sector in Bulgaria is due to the large pool of talented multilingual customer service representatives, lower costs, and excellent infrastructure like high-speed internet connection.

Bulgarian contact center outsourcing services help businesses dramatically save on costs. According to Eurostat, the country had the lowest labor cost per hour in 2020 in the EU. The country’s government also offers favorable tax incentives to both foreign and local investments.

Bulgaria has a high-quality education system with schools that provide and promote courses for English proficiency. They also tend to be well-equipped with modern technology.

As a result of Bulgaria’s proximity to Western and Central Europe, the country has business attitudes and work ethics comparable to those of the western business world. Hence, there’s a reduction in the challenges that arise from cultural differences in the workplace.

How do I start a call center in Bulgaria?

Starting a call center in Bulgaria (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.


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