Scale your customer support with bilingual agents and cut call center costs by up to 60% by outsourcing to Latin America.
TDS Global Solutions can connect your business with vetted Latin American call center providers known for reliable service and consistent results.
With 30+ years of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
With 30+ years of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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Businesses outsource to call centers in Latin America to gain bilingual English and Spanish support that aligns closely with U.S. and Canadian markets. Overlapping time zones and cultural compatibility make it easier to improve response times and deliver a stronger customer experience.
They also reduce labor and operating costs while providing access to educated agents in established hubs such as Mexico, Colombia, and Costa Rica. Combined with strong telecom infrastructure and government support for the outsourcing sector, Latin America offers a stable and scalable solution for customer support.
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Latin America offers high-quality, cost-effective solutions for companies that need dependable call center support.
Below are some of the most common services provided by Latin America-based call center outsourcing providers:
Agents manage incoming calls for orders and service inquiries, improving response times and ensuring consistent customer interactions.
Agents conduct outreach for follow-ups and appointment setting, helping expand market reach and generate new opportunities.
Bilingual customer care agents resolve issues and answer product questions, increasing satisfaction and strengthening retention.
Agents respond to messages and reviews across social platforms, protecting brand reputation and improving engagement.
Support specialists troubleshoot technical issues, reducing downtime and maintaining service reliability.
Teams handle data entry and billing support, improving accuracy and speeding up processing times.
Call center agents qualify prospects through direct outreach, delivering sales-ready leads with higher conversion potential.
Sales agents manage prospect conversations and close deals, increasing revenue while reducing acquisition costs.
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TDS Global Solutions connects companies with trusted Latin America outsourcing partners that understand U.S. business standards and bilingual customer communication. Businesses gain access to nearshore agents who operate in aligned time zones and support a wide range of customer-facing and back-office functions.
Below are key industries that benefit from outsourcing call center and business process services to Latin America:
Bilingual agents manage patient outreach and appointment reminders, helping reduce no-shows and improve overall patient engagement.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Bilingual agents manage patient outreach and appointment reminders, helping reduce no-shows and improve overall patient engagement.
Support teams handle order inquiries, returns, and post-purchase follow-ups, increasing customer satisfaction and repeat purchases.
Agents qualify property inquiries and schedule showings, helping convert interest into active buyers and sellers.
Trained representatives support account inquiries and fraud alerts, improving customer trust and response speed.
Agents assist with service activations, billing questions, and plan upgrades, reducing churn and improving subscriber retention.
Support teams manage reservations and guest inquiries, improving booking rates and overall guest satisfaction.
Finding the right outsourcing partner in Latin America requires regional expertise and careful evaluation of country-specific strengths. Through our BPO consulting services, you receive tailored recommendations based on your business needs while our team handles vendor sourcing, due diligence, and side-by-side comparisons across leading Latin American markets.
Working with TDS Global Solutions reduces the risk that often comes with outsourcing and connects you with vetted Latin America-based call center partners that help control costs and maintain consistent service quality. Here’s how it works:
Typically, a company has to pay the agent's salary when outsourcing offshore or nearshore contact centers. The cost to outsource essential services to Latin America, such as live customer service and technical support, is significantly less than what you'd pay US employees. Although pricing varies by country and services, you might expect outsourced call center wages to cost between $5 and $12 per hour, USD.
Brazil accounts for more than 30% of the BPO market in Latin America. The country's market is worth $4 billion USD, and may reach $5.1 billion USD by 2022. There's also a significant call center presence in Mexico, Colombia, Costa Rica, Puerto Rico, and Nicaragua.
Call center agent salaries vary greatly amongst Latin American countries. Depending on the range of factors involved with BPO agent salaries, annual pay can fall anywhere from $8k to $40k USD. Generally speaking though, US companies pay 40% less for Latin American agent salaries than they would for US agents.
The close geographic proximity of Latin America allows executives to travel to their outsourced offices in a matter of hours. Latin America also provides discounts of 40%-%60 for outsourcing services.
Time zones spanning the US and Latin American countries are nearly identical, so US.-based businesses can work with their outsourced offices in real time during their normal work day.
Starting a call center in Latin America (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
