Bilingual Talent Across the Region
TDS matches you with vetted, bilingual call center providers across Latin America, giving you reliable service as you scale. Talk to our team to save up to 60%.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
With 30+ years of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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Businesses outsource to call centers in Latin America to gain bilingual English and Spanish support that aligns closely with U.S. and Canadian markets. Overlapping time zones and cultural compatibility make it easier to improve response times and deliver a stronger customer experience.
They also reduce labor and operating costs while providing access to educated agents in established hubs such as Mexico, Colombia, and Costa Rica. Combined with strong telecom infrastructure and government support for the outsourcing sector, Latin America offers a stable and scalable solution for customer support.
Latin America offers high-quality, cost-effective solutions for companies that need dependable call center support.
Below are some of the most common services provided by Latin America-based call center outsourcing providers:
Agents manage incoming calls for orders and service inquiries, improving response times and ensuring consistent customer interactions.
Agents conduct outreach for follow-ups and appointment setting, helping expand market reach and generate new opportunities.
Bilingual customer care agents resolve issues and answer product questions, increasing satisfaction and strengthening retention.
Agents respond to messages and reviews across social platforms, protecting brand reputation and improving engagement.
Support specialists troubleshoot technical issues, reducing downtime and maintaining service reliability.
Teams handle data entry and billing support, improving accuracy and speeding up processing times.
Call center agents qualify prospects through direct outreach, delivering sales-ready leads with higher conversion potential.
Sales agents manage prospect conversations and close deals, increasing revenue while reducing acquisition costs.
TDS Global Solutions connects companies with trusted Latin America outsourcing partners that understand U.S. business standards and bilingual customer communication. Businesses gain access to nearshore agents who operate in aligned time zones and support a wide range of customer-facing and back-office functions.
Below are key industries that benefit from outsourcing call center and business process services to Latin America:
Bilingual agents manage patient outreach and appointment reminders, helping reduce no-shows and improve overall patient engagement.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Bilingual agents manage patient outreach and appointment reminders, helping reduce no-shows and improve overall patient engagement.
Support teams handle order inquiries, returns, and post-purchase follow-ups, increasing customer satisfaction and repeat purchases.
Agents qualify property inquiries and schedule showings, helping convert interest into active buyers and sellers.
Trained representatives support account inquiries and fraud alerts, improving customer trust and response speed.
Agents assist with service activations, billing questions, and plan upgrades, reducing churn and improving subscriber retention.
Support teams manage reservations and guest inquiries, improving booking rates and overall guest satisfaction.
Finding the right outsourcing partner in Latin America requires regional expertise and careful evaluation of country-specific strengths. Through our BPO consulting services, you receive tailored recommendations based on your business needs while our team handles vendor sourcing, due diligence, and side-by-side comparisons across leading Latin American markets.
Working with TDS Global Solutions reduces the risk that often comes with outsourcing and connects you with vetted Latin America-based call center partners that help control costs and maintain consistent service quality. Here’s how it works:
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
Most call centers in Latin America are located in major outsourcing hubs such as Mexico, Colombia, Costa Rica, the Dominican Republic, Argentina, Chile, and Peru.
Within those countries, nearshore call center operations are typically concentrated in large metro areas like Mexico City, Bogotá, San José, Santo Domingo, Buenos Aires, Santiago, and Lima, where infrastructure and telecom networks are strongest.
Most LATAM call centers primarily support English and Spanish, with many providers offering fully bilingual and Spanish-speaking agents.
In select countries like Brazil and parts of Argentina, Portuguese support is also available, along with limited French or multilingual BPO services, depending on the provider.
The average cost of outsourcing call center services to Latin America ranges between $12 and $20 per hour. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
Actual pricing varies by country, service type, and language requirements, but overall, companies can expect significant savings compared to U.S. operations while maintaining strong service quality and bilingual customer support.
Latin America’s overlapping time zones with the United States make nearshoring an attractive option for companies that need real-time customer support, easier management oversight, and faster response times without overnight delays.
Cultural similarities and shared business norms make communication more natural for U.S. customers, which improves service quality and customer satisfaction when outsourcing to Latin America.
Data protection requirements vary by country across Latin America, from Mexico's LFPDPPP to Colombia's Ley 1581, so companies operating in multiple markets need country-specific compliance practices rather than a single regional approach. Working with a partner experienced in the specific country's regulatory environment helps manage this complexity.
