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Latin America Call Center Outsourcing

Save over 60% on costs by outsourcing your call center services to Latin America

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Latin America Call Center
Operations Made Simple, Exceptional & Affordable

With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.

750+

Companies Served

100,000+

Global Agents

30+

Countries

95%

Average CSAT Score

Latin America Call Centers - About This Growing Industry

Latin America represents countries within South America and Central America, including Mexico. This region features populations of highly motivated workers and ever-increasing English language proficiency levels. For these reasons, Latin America has become an increasingly attractive destination for outsourced call centers from Canadian and US companies alike.

With regional contact center growth surpassing 155% in 2020, despite the damaging effects of the COVID-19 pandemic, North American companies see value, stability, and opportunity when it comes to outsourcing call center operations to Latin American countries.


Why do companies outsource call center operations to Latin America?

Labor Pool

  • Labor costs are roughly 50% less than BPO services in the United Kingdom, United States, and Australia
  • Central American citizens frequently have cultural understanding and relevant work experience from the US
  • Latin American countries are consistently recognized for English proficiency levels ranked highest outside English-speaking countries
  • Average literacy rates were as high as 94.45% as of 2020

Business Climate

  • A recent Forbes study expects Latin American top producers Mexico, Chile, Colombia and Argentina to continue growing, with emerging markets also slated for growth.
  • Latin American governments have created various investment initiatives to decrease taxes and increase profitability for offshore partnerships.
  • BPO market growth is booming in Latin America, with the healthcare industry alone forecasted to reach nearly $34 billion by 2026.
  • Labor forces in Latin America have been stable for many years, allowing U.S.-based companies to maintain a regular staff

Infrastructure

  • Multiple nations have provided billions of dollars in loans to finance Latin American road development initiatives; a display of faith in future partnership possibilities.
  • Average fixed broadband internet speeds grew 230% from 2015 to 2020, resulting more reliable connectivity for remote call center workers.
  • Increased BPO within Latin American countries has encouraged local governments to invest in infrastructure and technology.
  • The World Green Building Council has partnered with leaders in Mexico, Chile, Colombia, and Peru to implement ambitious energy conservation initiatives.

Region

  • Chile, Colombia, Mexico, and Peru together generate as much as 40% of Latin American GDP, helping to create a secure foundation for business with other countries in the region.
  • Latin America, a melting pot of various cultures, offers a wide range of diverse workforces to meet your ideal qualities in an outsourced partner.
  • The US has made more free trade partners in Latin America than any other region in the world.
  • Recently completed health center reform acts have increased health equity across Latin America and the Caribbean, increasing overall access to services and ensuring a healthier workforce.

US Companies With Call Centers In Latin America

Google
Eventbrite
Honeywell
Ford
Amazon
Starbucks
GAP
Nike
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A Snapshot of Latin American Economies

Population

Youth Unemployment Rate (ages 15-34)

GDP

Working Age Population (15-64)

Business Language(s)

Call Center Industry Growth Rate

A Snapshot of Latin American Economies

Nearshore Regions
Unemployment Rate (Range)
Average Time Zone Difference
Business Language(s)
English and Spanish
Typical Cost Savings
Most Frequently Nearshored Services
Nearshoring Growth Rate
Nearshore Regions
Unemployment Rate (Range)
Average Time Zone Difference
Business Language(s)
English and Spanish
Typical Cost Savings
Most Frequently Nearshored Services
Nearshoring Growth Rate
Nearshore Regions
Unemployment Rate (Range)
Average Time Zone Difference
Business Language(s)
English and Spanish
Typical Cost Savings
Most Frequently Nearshored Services
Nearshoring Growth Rate

A Snapshot of Latin American Economies

Country
Colombia
Colombia
Costa Rica
Costa Rica
Mexico
Mexico
Population
50.3 million
5.2 million
129.6 million
Youth Unemployment Rate (ages 15-34)
20.01% unemployment
31.8% unemployment
7.15% unemployment
GDP
$323.6 billion USD
$60 billion USD
$1.08 Trillion
Working Age Population (15-64)
32.9 million
3 million
85.2 million
Business Language(s)
English and Spanish
English and Spanish
English and Spanish
Call Center Industry Growth Rate
3.8%
Expected CAGR of 9% by 2019
CAGR of 0.7% between 2016 and 2020

Call Center Latin America: Frequently Asked Questions

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What are the average costs of outsourcing a call center to Latin America?

Typically, a company has to pay the agent's salary when outsourcing offshore or nearshore contact centers. The cost to outsource essential services to Latin America, such as live customer service and technical support, is significantly less than what you'd pay US employees. Although pricing varies by country and services, you might expect outsourced call center wages to cost between $5 and $12 per hour, USD.

Where are most call centers in Latin America located?

Brazil accounts for more than 30% of the BPO market in Latin America. The country's market is worth $4 billion USD, and may reach $5.1 billion USD by 2022. There's also a significant call center presence in Mexico, Colombia, Costa Rica, Puerto Rico, and Nicaragua.

What is the average call center agent’s salary in Latin America?

Call center agent salaries vary greatly amongst Latin American countries. Depending on the range of factors involved with BPO agent salaries, annual pay can fall anywhere from $8k to $40k USD. Generally speaking though, US companies pay 40% less for Latin American agent salaries than they would for US agents. 

What are the advantages of outsourcing call center services to Latin America?

The close geographic proximity of Latin America allows executives to travel to their outsourced offices in a matter of hours. Latin America also provides discounts of 40%-%60 for outsourcing services. 

Time zones spanning the US and Latin American countries are nearly identical, so US.-based businesses can work with their outsourced offices in real time during their normal work day.


How do I start a call center in a Latin American country?

Starting a call center in Latin America (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.


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