Save over 60% on costs by outsourcing your call center services to Latin America
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
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Latin America represents countries within South America and Central America, including Mexico. This region features populations of highly motivated workers and ever-increasing English language proficiency levels. For these reasons, Latin America has become an increasingly attractive destination for outsourced call centers from Canadian and US companies alike.
With regional contact center growth surpassing 155% in 2020, despite the damaging effects of the COVID-19 pandemic, North American companies see value, stability, and opportunity when it comes to outsourcing call center operations to Latin American countries.
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Typically, a company has to pay the agent's salary when outsourcing offshore or nearshore contact centers. The cost to outsource essential services to Latin America, such as live customer service and technical support, is significantly less than what you'd pay US employees. Although pricing varies by country and services, you might expect outsourced call center wages to cost between $5 and $12 per hour, USD.
Brazil accounts for more than 30% of the BPO market in Latin America. The country's market is worth $4 billion USD, and may reach $5.1 billion USD by 2022. There's also a significant call center presence in Mexico, Colombia, Costa Rica, Puerto Rico, and Nicaragua.
Call center agent salaries vary greatly amongst Latin American countries. Depending on the range of factors involved with BPO agent salaries, annual pay can fall anywhere from $8k to $40k USD. Generally speaking though, US companies pay 40% less for Latin American agent salaries than they would for US agents.
The close geographic proximity of Latin America allows executives to travel to their outsourced offices in a matter of hours. Latin America also provides discounts of 40%-%60 for outsourcing services.
Time zones spanning the US and Latin American countries are nearly identical, so US.-based businesses can work with their outsourced offices in real time during their normal work day.
Starting a call center in Latin America (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.