Save over 60% on costs by outsourcing your call center services to Latin America
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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Latin America represents countries within South America and Central America, including Mexico. This region features populations of highly motivated workers and ever-increasing English language proficiency levels. For these reasons, Latin America has become an increasingly attractive destination for outsourced call centers from Canadian and US companies alike.
With regional contact center growth surpassing 155% in 2020, despite the damaging effects of the COVID-19 pandemic, North American companies see value, stability, and opportunity when it comes to outsourcing call center operations to Latin American countries.
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s a snapshot of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
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Phone-based support that manages customer questions as they come in, helping you respond faster and more consistently.
Flexible support designed to handle everyday customer needs, maintaining quick response times and a consistent service experience.
Assistance with scheduling tasks, which creates a smoother process for booking and follow-ups.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Ongoing system monitoring and technical issue resolution that reduces downtime and keeps operations running smoothly.
Reliable support for data entry, billing, and admin work that improves accuracy and keeps internal teams focused on priorities.
Performance-driven strategy and campaign management that increases visibility, attracts traffic, and supports business growth.
Sales support that drives revenue growth by improving operations and lowering customer acquisition costs.
Typically, a company has to pay the agent's salary when outsourcing offshore or nearshore contact centers. The cost to outsource essential services to Latin America, such as live customer service and technical support, is significantly less than what you'd pay US employees. Although pricing varies by country and services, you might expect outsourced call center wages to cost between $5 and $12 per hour, USD.
Brazil accounts for more than 30% of the BPO market in Latin America. The country's market is worth $4 billion USD, and may reach $5.1 billion USD by 2022. There's also a significant call center presence in Mexico, Colombia, Costa Rica, Puerto Rico, and Nicaragua.
Call center agent salaries vary greatly amongst Latin American countries. Depending on the range of factors involved with BPO agent salaries, annual pay can fall anywhere from $8k to $40k USD. Generally speaking though, US companies pay 40% less for Latin American agent salaries than they would for US agents.
The close geographic proximity of Latin America allows executives to travel to their outsourced offices in a matter of hours. Latin America also provides discounts of 40%-%60 for outsourcing services.
Time zones spanning the US and Latin American countries are nearly identical, so US.-based businesses can work with their outsourced offices in real time during their normal work day.
Starting a call center in Latin America (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
