Save over 60% on costs by outsourcing your call center services to Asia Pacific
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
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The Asia Pacific region offers a variety of benefits to offshore companies outsourcing some of their business processes. Qualified agents across Asia Pacific countries provide excellent customer service and at a much lower rate than the US equivalent.
Call centers and other BPO services range from software development to e-commerce, customer support, healthcare services, data curation, logistics for supply chains, and much more.
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Average pricing depends on the type of call services and experience level needed, such as inbound vs outbound. With a US-based team of call agents, you pay for agents’ salaries, training, and full benefits. However, when working with an offshore company, you’re responsible for much less, but see a much greater return.
In general, you can expect to pay somewhere between $2.50 to $9/hour on the high end for essential outsourcing services, not including any add-ons.
Business leaders are beginning to engage in call center outsourcing all over the region. The city of Manila is home to 80% of all call centers in the Philippines, but many can also be found throughout the rest of the Asia Pacific region, including India and Malaysia.
Though there are varying levels of expertise to consider, call center agents generally make roughly $2.50/hr USD, but could make up to around $3.75 USD. That works out to about $7,200 USD a year, compared to US agents earning $8-14 per hour and $33,000 to $51,000 each year.
Outsourcing your call center services to Asia Pacific undoubtedly results in lower operating costs by nearly 60% on average compared to the U.S. The region is widely considered to be an industry expert.
Despite the significantly lower costs involved, the region’s multilingual service providers are well equipped to offer excellent customer service.
Starting a call center in the Asia Pacific region (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.