Scale Across a Leading Region
TDS matches you with English-speaking call center talent across Asia Pacific, a leading region for call center and BPO outsourcing. Talk to our team to save over 60%.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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The Asia Pacific region offers a variety of benefits to offshore companies outsourcing some of their business processes. Qualified agents across Asia Pacific countries provide excellent customer service and at a much lower rate than the US equivalent.
Call centers and other BPO services range from software development to e-commerce, customer support, healthcare services, data curation, logistics for supply chains, and much more.
Phone-based support that manages customer questions as they come in, helping you respond faster and more consistently.
Flexible support designed to handle everyday customer needs, maintaining quick response times and a consistent service experience.
Assistance with scheduling tasks, which creates a smoother process for booking and follow-ups.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Ongoing system monitoring and technical issue resolution that reduces downtime and keeps operations running smoothly.
Reliable support for data entry, billing, and admin work that improves accuracy and keeps internal teams focused on priorities.
Performance-driven strategy and campaign management that increases visibility, attracts traffic, and supports business growth.
Sales support that drives revenue growth by improving operations and lowering customer acquisition costs.
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s a snapshot of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
The cost to outsource a call center in the Asia-Pacific region depends on the language and type of service required. Fully-loaded hourly rates generally range from $8 to $15 per hour, covering all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
Pricing can vary based on whether you need inbound or outbound support, specialized agents, or multilingual services. Compared to U.S.-based operations, companies outsourcing to the Asia-Pacific region typically see significant cost savings while benefiting from a large, skilled, and service-focused workforce.
Business leaders are beginning to engage in call center outsourcing all over the region. The city of Manila is home to 80% of all call centers in the Philippines, but many can also be found throughout the rest of the Asia Pacific region, including India and Malaysia.
Outsourcing your call center services to Asia Pacific undoubtedly results in lower operating costs by nearly 60% on average compared to the U.S. The region is widely considered to be an industry leader.
Despite the significantly lower costs involved, the region’s multilingual service providers are well equipped to offer excellent customer service.
Getting started with call center outsourcing in the Asia Pacific region (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
The Asia Pacific region spans a wide range of time zones, languages, and regulatory environments, so companies need to select the right country within the region carefully rather than treating it as a single uniform market. Time zone differences with the U.S. and Europe can also require adjusted staffing models for real-time support.
Asia Pacific generally offers larger talent pools and greater cost savings than nearshore Latin America, but Latin America offers closer time zone alignment with the U.S. for real-time collaboration. Companies prioritizing deep cost savings and scale often look to Asia Pacific, while those needing overlapping business hours tend to favor Latin America.
