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Asia Pacific Call Center Outsourcing

Save over 60% on costs by outsourcing your call center services to Asia Pacific

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Asia Pacific Call Center
Operations Made Simple, Exceptional & Affordable

With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.

750+

Companies Served

100,000+

Global Agents

30+

Countries

95%

Average CSAT Score

Asia Pacific Call Centers - About This Growing Industry

The Asia Pacific region offers a variety of benefits to offshore companies outsourcing some of their business processes. Qualified agents across Asia Pacific countries provide excellent customer service and at a much lower rate than the US equivalent.

Call centers and other BPO services range from software development to e-commerce, customer support, healthcare services, data curation, logistics for supply chains, and much more.



Why do companies outsource call center operations to Asia Pacific?

Labor Pool

  • Strong employment laws to protect employees and employers in the BPO market
  • Highly educated, qualified, and multilingual workforces
  • BPO partners provide a variety of services depending on business needs
  • Savings on labor costs can be up to 70% compared to in the US

Business Climate

  • Unrivaled ability to fulfill the demands of multiple services for organizations 
  • A high amount of foreign investment in the APAC BPO industry
  • Remarkably professional business culture 
  • Countries in this region are increasingly becoming top destinations for call center outsourcing

Infrastructure

  • Recent infrastructure investments leading to economic growth and improved standards of living
  • 54% of private global infrastructure spend is in APAC 
  • Infrastructure market has a projected growth of 7-8% every year over the next decade 
  • APAC transportation industry has a forecasted CAGR of 5% through 2025

Region

  • Plays an essential role in trade and economic connectivity and liberalization
  • Variety of time zones, enabling around-the-clock service for US companies
  • The region is on track to have the fastest-growing GDP worldwide
  • Socially and politically resilient, promoting interdependence and stability

US Companies With Call Centers In Asia Pacific

Facebook
Google
Citibank
American Express
Apple
Amazon
Nike
Microsoft
No items found.

A Snapshot of Asia Pacific Economies

Population

Youth Unemployment Rate (ages 15-34)

GDP

Working Age Population (15-64)

Business Language(s)

Call Center Industry Growth Rate

A Snapshot of Asia Pacific Economies

Nearshore Regions
Unemployment Rate (Range)
Average Time Zone Difference
Business Language(s)
Malay and English
Typical Cost Savings
Most Frequently Nearshored Services
Nearshoring Growth Rate
Nearshore Regions
Unemployment Rate (Range)
Average Time Zone Difference
Business Language(s)
English
Typical Cost Savings
Most Frequently Nearshored Services
Nearshoring Growth Rate
Nearshore Regions
Unemployment Rate (Range)
Average Time Zone Difference
Business Language(s)
English and Filipino
Typical Cost Savings
Most Frequently Nearshored Services
Nearshoring Growth Rate
No items found.

A Snapshot of Asia Pacific Economies

Country
Malaysia
Malaysia
India
India
The Philippines
The Philippines
Population
32.37 million
1.38 billion
109.6 million
Youth Unemployment Rate (ages 15-34)
11.77%
23.01%
6.67%
GDP
$336.7 billion USD
$2.623 trillion USD
$376.8 billion USD
Working Age Population (15-64)
22.31 million
910.8 million
68.89 million
Business Language(s)
Malay and English
English
English and Filipino
Call Center Industry Growth Rate
Expected CAGR of 3.1% through 2024
Expected CAGR of ~8% through 2024
Expected CAGR of 5.6% through 2022
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Call Center Asia Pacific: Frequently Asked Questions

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What are the average costs of outsourcing a call center to the Asia Pacific?

Average pricing depends on the type of call services and experience level needed, such as inbound vs outbound. With a US-based team of call agents, you pay for agents’ salaries, training, and full benefits. However, when working with an offshore company, you’re responsible for much less, but see a much greater return.

In general, you can expect to pay somewhere between $2.50 to $9/hour on the high end for essential outsourcing services, not including any add-ons.


Where are most call centers in Asia Pacific located?

Business leaders are beginning to engage in call center outsourcing all over the region. The city of Manila is home to 80% of all call centers in the Philippines, but many can also be found throughout the rest of the Asia Pacific region, including India and Malaysia.


What is the average call center agent's salary in Asia Pacific?

Though there are varying levels of expertise to consider, call center agents generally make roughly $2.50/hr USD, but could make up to around $3.75 USD. That works out to about $7,200 USD a year, compared to US agents earning $8-14 per hour and $33,000 to $51,000 each year. 


What are the advantages of outsourcing call center services to Asia Pacific?

Outsourcing your call center services to Asia Pacific undoubtedly results in lower operating costs by nearly 60% on average compared to the U.S. The region is widely considered to be an industry expert. 

Despite the significantly lower costs involved, the region’s multilingual service providers are well equipped to offer excellent customer service.

How do I start a call center in an Asia Pacific country?

Starting a call center in the Asia Pacific region (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.



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