Nearshore Convenience, Real Savings
TDS matches you with a lower-cost, English-speaking call center workforce in Medellín, close to the U.S. and built for scale. Talk to our team to save over 50%.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Medellin, Colombia, is a global powerhouse for outsourced business functions. Its motivated, hard-working citizens are well-educated and trained to provide a positive customer experience in a variety of industries.
With high rates of English fluency and exceptionally fast internet speeds, many US businesses and organizations are taking advantage of Medellin’s outstanding customer service.
Population
50.3 million
Youth Unemployment Rate (ages 15-34)
20.01% unemployment
GDP
$420.5 billion USD (World Bank, 2024)
Working Age Population (15-64)
36.99 million (World Bank, 2024)
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
3.8%
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
It costs between $15 and $18 per hour to outsource call center services to a trusted partner in Medellín, Colombia. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
Compared to U.S. and Canadian call center rates, which typically range from $25 to $35 per hour, Colombia offers a far more affordable option without compromising quality. Medellín has become a popular outsourcing destination thanks to its skilled bilingual workforce, modern infrastructure, and strong cultural alignment with North American businesses.
The primary locations for Colombian call centers are Bogota, Barranquilla, and Medellin, the country’s two most densely populated cities.
Aside from the cost savings, outsourcing to Colombia has a number of other advantages, including its shared time zone with the US. Colombia has been referred to by some as the most business-friendly country in Latin America. The Colombian BPO market has seen major growth in the past few years, and that growth is expected to continue.
On top of that, over 99% of Colombians speak fluent Spanish, making Colombia a great option for US companies looking for bilingual talent.
Getting started with call center outsourcing in Colombia (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
Outsourcing teams in Medellín typically support Spanish as the primary language along with strong English proficiency, making the city well-suited for companies serving both Spanish-speaking and English-speaking customer bases from a single location.
Medellín has built a strong reputation for technology and innovation-driven outsourcing, complementing Bogotá's larger scale and Barranquilla's cost advantages. Companies often choose Medellín when they want a well-educated, tech-savvy workforce paired with a growing business services ecosystem.
