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Medellin Call Center Outsourcing

Save over 50% on costs by outsourcing your call center services to Medellin, Colombia

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Medellin, Colombia Call Center
Operations Made Simple, Exceptional & Affordable

With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.

750+

Companies Served

100,000+

Global Agents

30+

Countries

95%

Average CSAT Score

Medellin, Colombia Call Centers - About This Growing Industry

Medellin, Colombia, is a global powerhouse for outsourced business functions. Its motivated, hard-working citizens are well-educated and trained to provide a positive customer experience in a variety of industries. 

With high rates of English fluency and exceptionally fast internet speeds, many US businesses and organizations are taking advantage of Medellin’s outstanding customer service.


Why do companies outsource call center operations to Medellin?

Labor Pool

  • Large, eager, and skilled talent pool with international work experience 
  • 80 universities in the city, contributing to 13% of all graduates in Colombia 
  • 3rd-largest labor force in Colombia and 4th-largest call center market in Latin America 
  • Proficiency in English; 15-20% of graduates able to speak more than two languages

Business Climate

  • Home to a majority of Colombia’s most successful business groups 
  • Professional training programs and strong tax incentives 
  • Established human rights and labor laws to protect workers
  • Strong support from the Colombian government of US investments & job creation

Infrastructure

  • Recent technology & innovation policies have improved quality of life and economic development 
  • 11 submarine communication cables allow for exceptional international connections
  • Excellent and accessible technology, telephone lines, infrastructure, and utilities
  • Affordable, high-speed internet connectivity and data transmission

City

  • Located strategically in the heart of Colombia, and accessible by a local and international airport  
  • Stable, business-friendly, and healthy economy
  • Excellent quality of life; cost of comfortable living is low
  • Ideal time zone - same as US Eastern Standard Time

US Companies With Call Centers In Medellin, Colombia

Amazon
HubSpot
Starbucks
Victoria's Secret
GAP
Forever21
Marriott
Versace
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About the Colombian Economy

Population

50.3 million

Youth Unemployment Rate (ages 15-34)

20.01% unemployment

GDP

$323.6 billion USD

Working Age Population (15-64)

32.9 million

Business Language(s)

English and Spanish

Call Center Industry Growth Rate

3.8%

About the Colombian Economy

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About the Colombian Economy

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Youth Unemployment Rate (ages 15-34)
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GDP
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Working Age Population (15-64)
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Business Language(s)
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Call Center Industry Growth Rate
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Call Center Medellin, Colombia: Frequently Asked Questions

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How much does it cost to outsource a call center to Colombia?

Compared to US and Canadian pricing, it is much cheaper to outsource business in Colombia. US and Canada call center rates average around $15-$45 an hour, while Colombia rates average around $8-$18 an hour.

Where are most call centers in Colombia located?

The primary locations for Colombian call centers are Bogota, Barranquilla, and Medellin, the country’s two most densely populated cities.

What is a call center agent’s salary in Colombia?

US and Canada call center rates average around $15-$45 an hour, while Colombia rates average around $8-$18 an hour.

What are the advantages of outsourcing call center services to Colombia?

Aside from the cost savings, outsourcing to Colombia has a number of other advantages, including its shared time zone with the US. Colombia has been referred to by some as the most business-friendly country in Latin America. The Colombian BPO market has seen major growth in the past few years, and that growth is expected to continue. 

On top of that, over 99% of Colombians speak fluent Spanish, making Colombia a great option for US companies looking for bilingual talent.

How do I start a call center in Colombia?

Starting a call center in Colombia (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.


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