Save over 50% on costs by outsourcing your call center services to Medellin, Colombia
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
Medellin, Colombia, is a global powerhouse for outsourced business functions. Its motivated, hard-working citizens are well-educated and trained to provide a positive customer experience in a variety of industries.
With high rates of English fluency and exceptionally fast internet speeds, many US businesses and organizations are taking advantage of Medellin’s outstanding customer service.
Youth Unemployment Rate (ages 15-34)
$323.6 billion USD
Working Age Population (15-64)
English and Spanish
Call Center Industry Growth Rate
Compared to US and Canadian pricing, it is much cheaper to outsource business in Colombia. US and Canada call center rates average around $15-$45 an hour, while Colombia rates average around $8-$18 an hour.
The primary locations for Colombian call centers are Bogota, Barranquilla, and Medellin, the country’s two most densely populated cities.
US and Canada call center rates average around $15-$45 an hour, while Colombia rates average around $8-$18 an hour.
Aside from the cost savings, outsourcing to Colombia has a number of other advantages, including its shared time zone with the US. Colombia has been referred to by some as the most business-friendly country in Latin America. The Colombian BPO market has seen major growth in the past few years, and that growth is expected to continue.
On top of that, over 99% of Colombians speak fluent Spanish, making Colombia a great option for US companies looking for bilingual talent.
Starting a call center in Colombia (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.