When it comes to your customers’ experience, quality is everything. We partner with customer care outsourcing providers all over the world to deliver top-of-the-line support solutions — without the heavy lifting on your end and at a fraction of the cost of maintaining an in-house team.
Businesses often outsource customer care services to enhance efficiency and meet customer needs. Commonly outsourced tasks include help desk support, social media and chatbot assistance, and contact center operations. With the help of outsourced customer service agents, companies can improve customer success, streamline customer inquiries, and resolve customer issues effectively while maintaining scalability.
Onshore outsourcing in the U.S. offers cultural alignment, time zone compatibility, and high-quality service. Major outsourcing hubs include New York, Dallas, and Phoenix.
Outsourcing to Latin America provides cost-effective solutions, a skilled bilingual workforce, and proximity to the U.S. Popular countries include Mexico, Colombia, and Costa Rica.
Nearshore outsourcing offers reduced costs, cultural similarities, and overlapping time zones. Top nearshore destinations include Canada, Mexico, and Jamaica.
The Asia Pacific region offers significant cost savings, a large talent pool, and diverse language skills. Leading outsourcing countries are India, the Philippines, and Malaysia.
Outsourcing to Africa provides cost advantages, emerging talent pools, and growing infrastructure. Notable countries include South Africa, Egypt, and Morocco.
With decades of experience and a vast vendor network, we match businesses with the outsourced customer care providers that best satisfy their operational needs.
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Outsourcing reduces expenses related to hiring, training, salaries, benefits, and infrastructure, allowing businesses to allocate resources more efficiently.
Cut expenses related to recruiting, training, and maintaining a sales team while minimizing costs for salaries, benefits, infrastructure, and tools—without sacrificing expertise or professionalism.
Expand into new territories or reach underserved markets efficiently with outsourcing solutions that accelerate entry into new regions while ensuring seamless multilingual support.
Improve key metrics and KPIs by enhancing customer care with skilled customer support agents and advanced tools that optimize ever customer interaction for better outcomes.
From email and chat support to inbound and outbound calling, we connect you with multi-channel support from an outsourced team that’s ready for the job. With a 95% average CSAT score, our support teams deliver high-quality customer care, protecting your company’s brand and driving high levels of customer satisfaction.
"I would highly recommend TDS for all placement services. They take the time to fully understand our business, core values, and corporate culture to ensure that each candidate fits seamlessly into our organization."
TDS Global Solutions is much more than just an outsourcing company. With over 30 years of business process outsourcing (BPO) experience and a worldwide network of providers, we can find the exact solutions to meet your specific needs. From proper partner selection to worry-free onboarding, customer retention, and quality assurance, we handle the work involved while reducing your operating costs.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Structured outbound services to drive incremental revenue and new customer acquisition
Technical support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced, enabling you to focus on core business functions
Real-time live chat solutions via a chat interface, SMS/text, direct messaging, and more
Sales support to amplify revenue growth by strengthening sales operations and lowering customer acquisition costs (CAC)
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s a snapshot of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
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