Save up to 50% on costs and boost operational efficiency with outsourced call center teams in Kenya.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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Kenya’s call center industry is expanding rapidly, driven by a young and skilled workforce proficient in English and Swahili. The country’s competitive pricing and strong educational system make it an attractive outsourcing destination for businesses seeking high-quality customer service.
The Kenyan government supports the industry with incentives for tech investments and digital innovation, further strengthening its position as a leader in business process outsourcing. Kenya’s growing infrastructure and strategic location make it an ideal choice for companies looking to enhance efficiency and reduce operational costs.
Nairobi is Kenya’s largest city, with over 4 million people. It leads in tech and customer service outsourcing, hosting 200+ tech startups and a growing multinational presence.
Mombasa, Kenya’s second-largest city and a key port city, has a population of 1.2 million. BPO here specializes in lead generation and customer support outsourcing.
Nakuru is a rapidly growing city of around 500,000 people with BPO efforts focused on back-office services and customer support with an affordable labor force.
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s a snapshot of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach, appointment setting, follow-ups, and proactive engagement for medical, dental, vision, and related industries to improve care and reduce no-shows
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Structured outbound services to drive incremental revenue and new customer acquisition
Technical support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced, enabling you to focus on core business functions
Real-time live chat solutions via a chat interface, SMS/text, direct messaging, and more
Sales support to amplify revenue growth by strengthening sales operations and lowering customer acquisition costs (CAC)
Population
Youth Unemployment Rate (ages 15-34)
GDP
Working Age Population (15-64)
Business Language(s)
English and Swahili
Call Center Industry Growth Rate
As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your contact center needs to the Philippines provides a great return on investment. If you need customer support, technical support, or telemarketing, outsourcing to an expert call center company in the Philippines can save a lot of money.
The Philippines offers several excellent locations for call center outsourcing services, including Manila, Cebu, Davao, Bacolod, and Iloilo; all top choices. Each of these cities offers a young and educated population, and English is an official language.
Although call center agents are among the highest-paid workers in the Philippines, outsourcing call center operations still offers significant cost savings. With rates approximately 60-70% lower than comparable services in the U.S., Filipino call centers provide a cost-effective solution for businesses of all sizes—from established companies to smaller startups.
Expert and highly educated call center agents are available throughout the Philippines to handle an array of industry-specific call center operations. Specialized outsourcing solutions are available in healthcare, human resources, social media marketing, software development, lead generation, eCommerce support, inbound and outbound calling, and general customer support/customer care. Service providers are often formally educated in your industry, and complete additional training for your brand and process requirements to ensure all agents receive the best customer experience possible.
The Philippines' BPO industry offers significant advantages for organizations seeking a cost-effective way to streamline business operations and reduce costs. Companies can save on labor costs without compromising quality by leveraging business process outsourcing services for contact center management, including lead generation from inbound calls and outbound calls, as well as back office tasks. By outsourcing to the Philippines, you’ll get high-quality service at competitive pricing. That’s cost savings you can reinvest into your business and bandwidth you can create for your in-house teams to focus on critical tasks that drive even more growth.
