Save up to 20% on costs by outsourcing your call center services to St. Lucia
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
St. Lucia has long been a player in the call center industry, but recent efforts by the St. Lucian government have boosted BPO as a powerful source of jobs for residents of the island state.
Support for call center outsourcing in St. Lucia is high, with many young people searching for jobs outside of the hospitality industry. There are ongoing developments in new infrastructure and legislation to attract BPO companies to help meet the job demand.
One example of this is the Headquarters Act, which "helps facilitate companies setting up headquarter options in St. Lucia."
To further attract highly qualified call center employees, the St. Lucians who work in the BPO sector are not required to have work permits or pay personal income tax.
Youth Unemployment Rate (ages 15-34)
$2.9 billion USD
Working Age Population (15-64)
English and French
Call Center Industry Growth Rate
17% across the Caribbean
The price you pay to outsource a call center to St. Lucia depends on the business process outsourcing company you choose to work with.
In most cases, though, hiring a St. Lucian call center has a cost savings of between 40%-60% compared to on-shore call center services in the United States.
St. Lucia is a small island state of only 238.2 square miles, so there is no significant concentration of call centers on the island.
The industry is still growing, with its main call centers in Gros Islet, Rodney Bay, Mome Serpent, Vieux Fort, and Bella Rosa Road.
Call center agents in St. Lucia typically make the equivalent of about $715 USD a month, but are not required to pay personal income taxes, thanks to government incentives for the BPO industry. As for the cost to US companies, this comes out to roughly $8,600 USD annually, which is considerably less expensive than a US agent making $45,000 or more.
The Caribbean region as a whole offers attractive opportunities for businesses to outsource their call centers. The island nations' CAGR stands at 17% across the professional services industry, with Jamaica and Barbados also hosting many call centers in the region.
Because of the proven success of BPO, St. Lucia is working to become another top contender in the customer service specialist industry, offering job security for the working population.
The government of Saint Lucia has created enormous incentives for young people from Gros Islet to Castries to seek employment as customer service representatives ready to assist clients worldwide.
With such an in-demand job market, companies can be confident that Saint Lucian call center agents are qualified to handle all inbound, outbound, and customer service experience calls with skill and expertise.
Starting a call center in St. Lucia (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.