A Dependable Caribbean Partner
TDS matches you with vetted call center providers in St. Lucia. Reach out to save up to 20% on outsourcing costs for your business.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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St. Lucia has long been a player in the call center industry, but recent efforts by the St. Lucian government have boosted BPO as a powerful source of jobs for residents of the island state.
Support for call center outsourcing in St. Lucia is high, with many young people searching for jobs outside of the hospitality industry. There are ongoing developments in new infrastructure and legislation to attract BPO companies to help meet the job demand.
One example of this is the Headquarters Act, which "helps facilitate companies setting up headquarter options in St. Lucia."
To further attract highly qualified call center employees, the St. Lucians who work in the BPO sector are not required to have work permits or pay personal income tax.
Population
184,619
Youth Unemployment Rate (ages 15-34)
35.95%
GDP
$2.9 billion USD
Working Age Population (15-64)
131,600
Business Language(s)
English and French
Call Center Industry Growth Rate
17% across the Caribbean
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
It costs between $13 and $15 per hour to outsource call center services to a trusted partner in St. Lucia. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
The total cost can vary depending on the BPO provider and the type of services needed, but most businesses experience savings of 40% to 60% compared to U.S.-based call centers.
With its skilled, English-speaking workforce and strong service culture, St. Lucia offers an appealing nearshore option for affordable and reliable customer support.
St. Lucia is a small island state of only 238.2 square miles, so there is no significant concentration of call centers on the island.
The industry is still growing, with its main call centers in Gros Islet, Rodney Bay, Mome Serpent, Vieux Fort, and Bella Rosa Road.
The Caribbean region as a whole offers attractive opportunities for businesses to outsource their call centers. The island nations' CAGR stands at 17% across the professional services industry, with Jamaica and Barbados also hosting many call centers in the region.
Because of the proven success of BPO, St. Lucia is working to become another top contender in the customer service specialist industry, offering job security for the working population.
The government of Saint Lucia has created enormous incentives for young people from Gros Islet to Castries to seek employment as customer service representatives ready to assist clients worldwide.
With such an in-demand job market, companies can be confident that Saint Lucian call center agents are qualified to handle all inbound, outbound, and customer service experience calls with skill and expertise.
Getting started with call center outsourcing in St. Lucia (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
As a small island market, St. Lucia's BPO industry is still developing and has a more limited pool of established providers compared to larger Caribbean hubs like Jamaica or the Dominican Republic. Companies should verify a provider's capacity to scale and its experience serving international clients before committing to a long-term contract.
St. Lucia offers cost savings, English proficiency, and time zone alignment similar to other Caribbean markets, but its outsourcing industry is smaller and less established than Jamaica's or the Dominican Republic's. Companies seeking a large, mature talent pool typically consider St. Lucia a secondary or specialized option rather than a primary hub.
