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St. Lucia Call Center Outsourcing

Save up to 20% on costs by outsourcing your call center services to St. Lucia

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About the Call Center Industry in St. Lucia

St. Lucia has long been a player in the call center industry, but recent efforts by the St. Lucian government have boosted BPO as a powerful source of jobs for residents of the island state. ‍ Support for call center outsourcing in St. Lucia is high, with many young people searching for jobs outside of the hospitality industry. There are ongoing developments in new infrastructure and legislation to attract BPO companies to help meet the job demand. ‍ One example of this is the Headquarters Act, which "helps facilitate companies setting up headquarter options in St. Lucia." ‍ To further attract highly qualified call center employees, the St. Lucians who work in the BPO sector are not required to have work permits or pay personal income tax.

Why do companies outsource call center operations to St. Lucia?

Labor Pool

  • Highly qualified, English-speaking agents
  • Access to 300,000 workers through the Organization of Eastern Caribbean States (OECS) labor pool
  • A well-educated workforce, with a literacy rate of 90.1%
  • Excellent customer service due to the country’s large tourism industry

Business Climate

  • More than 75% of the GDP comes from the services industry, including call center outsourcing
  • Ranks 8th among 32 countries in the Americas for economic freedom
  • Thriving BPO industry that is creating jobs for locals and increasing revenue
  • Ranked in the top 10 Island Economies of the Future for Business Friendliness and Economic Potential by FDI Magazine

Infrastructure

  • Initiatives in place to achieve 35% renewable solar, geothermal, and wind energy
  • Access to fiber optics, DIA, and wireless network internet
  • Efficient telecom system, reliable utility grid, and modern port facilities
  • Infrastructure in place for both work-from-home and in-office call center agents

Country

  • Telecommunication liberalization in the early 2000s continues to fuel growth in the tech sector
  • Citizenship by Investment Programme allows investors to obtain citizenship with a minimum investment, granting visa-free access to more than 146 countries
  • Close to North American, South American, and CARICOM member markets
  • Stable political climate, including constitutional freedom of association, speech, and assembly

US Companies With a Presence in St. Lucia

AOL
Aetna
Bizfi
Coldwell Banker
Lendio
LensDirect.com
Market Action Research
Newmark
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Statistics About St. Lucia

Population

184,619

Youth Unemployment Rate (ages 15-34)

35.95%

GDP

$2.9 billion USD

Working Age Population (15-64)

131,600

Business Language(s)

English and French

Call Center Industry Growth Rate

17% across the Caribbean

Frequently Asked Questions

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How much does it cost to outsource a call center to St. Lucia?

The price you pay to outsource a call center to St. Lucia depends on the business process outsourcing company you choose to work with.

In most cases, though, hiring a St. Lucian call center has a cost savings of between 40%-60% compared to on-shore call center services in the United States.

Where are most call centers in St. Lucia located?

St. Lucia is a small island state of only 238.2 square miles, so there is no significant concentration of call centers on the island.

The industry is still growing, with its main call centers in Gros Islet, Rodney Bay, Mome Serpent, Vieux Fort, and Bella Rosa Road.

What is a call center agent’s salary in St. Lucia?

Call center agents in St. Lucia typically make the equivalent of about $715 USD a month, but are not required to pay personal income taxes, thanks to government incentives for the BPO industry. As for the cost to US companies, this comes out to roughly $8,600 USD annually, which is considerably less expensive than a US agent making $45,000 or more.

What are the advantages of outsourcing call center services to St. Lucia?

The Caribbean region as a whole offers attractive opportunities for businesses to outsource their call centers. The island nations' CAGR stands at 17% across the professional services industry, with Jamaica and Barbados also hosting many call centers in the region.

Because of the proven success of BPO, St. Lucia is working to become another top contender in the customer service specialist industry, offering job security for the working population.

The government of Saint Lucia has created enormous incentives for young people from Gros Islet to Castries to seek employment as customer service representatives ready to assist clients worldwide.  

With such an in-demand job market, companies can be confident that Saint Lucian call center agents are qualified to handle all inbound, outbound, and customer service experience calls with skill and expertise.

How do I start a call center in St. Lucia?

Starting a call center in St. Lucia (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.