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We are
TDS Global Solutions

Originally a boutique consulting firm, TDS Global Solutions (formerly TeleDevelopment Services Inc.) has developed into a leading global provider of HR and operational support services with a focus on aiding clients in strategic growth.


What we do

TDS Global Solutions assists its clients in the planning, management, and accomplishment of their worldwide business expansion goals. We add value by identifying the best candidates to advance your company, promoting corporate expansion through strategic M&A activity, or enhancing operational efficiency.
Companies Served
Executive Placements
Contact Center Agents Tested
Countries Reached
Average CSAT Score
Example of our work
Market Entry and New Business Start-up
World’s Largest Payroll Provider
For the world’s leading payroll provider, TDS played a major role in supporting the client start-up activity in the Philippines. Support services included:
  • Executive Search – hiring their Country Leader,Finance and HR Director 
  • HR Support - Creation of their compensation and benefit structuring, HR policies and procedures manual according to Philippines HR labor requirements
  • Use of our assessment tool Versant for screening new hire applicants 
  • Training support for frontline staff and Supervisors
Example of our work
Vendor Management
Large Prepared Debit Card Provider
For this international Debit Card Provider, TDS provides ongoing dedicated “on-site” vendor management. With multiple sites and multiple vendors, TDS provides a team of operational SMEs to be the eyes and ears of the client to oversee productivity, quality and communicate and implement regular program changes.
Example of our work
Language Skills Assessments
Protect my Brand
Many of the world’s leading companies depend on Versant, our fully automated language skills assessment tool in the hiring and recruitment process to protect their brand and increase CSAT regarding language proficiency. When it comes to recruitment for offshore, nearshore and in many cases W@H, operations, inadequate language skills are the biggest knock-out factor. Clients use Versant to create global standards and streamline their recruitment process.
Example of our work
Executive Search
Take me to the Next Level
The owner of a nearshore service agency knew that in order to take his company to the next level, he needed to hire a President with global experience to propel business growth. TDS presented 6 highly qualified candidates, guided the client through the decision making process, and assisted in negotiating the final offer. Since then TDS has supported this client with three other critical fill positions.
Example of our work
Mergers & Acquisitions
Increasing Top Line Revenue & Portfolio Diversity through Acquisition
TDS recently supported a US multi-national company in the acquisition of two assets of an Asian company (one located in the US and the other in LATAM). In addition to putting the buyer and seller together, TDS supported the due diligence and negotiation process. The entire deal was consummated in less than six months.
Example of our work
Outsource Partner Selection
HELP! Help me Quickly
An international fraud and data security company, reached out with an urgent client data breach, consumer affairs requirement. They needed to immediately put a customer response / hotline in place that could support 18 languages within 48 hours to coincide with the launch of social media communications. TDS used its global knowledge base of service providers to select a European and Asian dominate vendor to immediately support the client requirements.

Get to know us

Jon Kaplan
Jon Kaplan
President and Founder
Judy Whisenhunt
Judy Whisenhunt
Chief Executive Officer
Shawn Kaplan
Shawn Kaplan
Chief Operating Officer
Jim Loveless
Jim Loveless
VP for Global Solutions

Industries We Support

Over the past three decades, TDS Global Solutions has contributed significantly to the growth of more than 750 leading corporations across a wide range of industries.
Contact Centers / BPO / BPM
Healthcare Technology
Banking / Fintech
Gaming / Software
Hospitality / Tourism / Hotel
Manufacturing / Retail
Academe / Education

Trusted by

AloricaAfniIngram MicroAccentureArvato BertelsmanniQorTranscosmosConcentrixConvergysTaskUsEXLGC ServicesGenpactTranscomSutherlandSykesHGSTeleperformanceSitelContinuumRealpageConduentVXI24-7 IntouchKPSGHCLCITCOBAYERBoschVoxproitelbpoTransparent BPOM+ConnectAlliedGlobal
Credit Corp GroupDSM Manila LLPGlobalpaymentsJP Morgan ChaseHSBCManulifeWillis Towers WatsontsiSun Life FinancialOcwenCBE CompaniesNetspendADPBaycorpAltisourceBank of AmericaCapitalOneVisaAxaBSPcoinbase
Telco and IT-CSS
MicrosoftIngram MicroTataDellFujitsuTech MahindraRegusGlobeSmartePLDTiOPEX TechnologiesNavitaireVerizonDraft Kings
CognizantOmega HealthcareOptum | UNITEDHEALTH GROUPLegatoDexcomTenetSunLifeShearwater Health
InterglobeMaerskCebu PacificAirbnbWyndhamEzeegoWorld Destination

What Our Clients Say

Dave Rizzo
President, Asia Pacific
"We always look to TDS Global Solutions for support with senior hires, new site launches and ongoing call center talent assessments."
Scott Newman
Chief Executive Officer
"I would highly recommend TDS for all placement services. They take the time to fully understand our business, core values, and corporate culture to ensure that each candidate fits seamlessly into our organization."
Dan Reyes
Former Country Manager
"TDS Global Solutions is a true partner of our company as well as the BPO industry itself."
Richard Pitrolo
SVP, Service Delivery & Contact Operations
TDS’s extensive contact center and BPO experience has provided a meaningful difference to our specialized key hiring requirements.
View more testimonials

Get in touch with us