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We are
TDS Global Solutions

TDS Global Solutions (formerly TeleDevelopment Services Inc.) began as a boutique consulting firm and has grown into a global provider of HR and operational support services focused on assisting clients in strategic growth.

What we do

TDS assists its clients to plan, manage, and succeed in achieving their global growth objectives. Whether hiring the right talent to take your organization forward, or supporting corporate growth through strategic M&A activity or improving operational efficiencies, we provide value.  We serve clients through a wide variety of industries including but not limited to finance, healthcare, ecommerce, retail, telecom, travel and hospitality and much more.

For the past three decades, TDS has played a key strategic role in the establishment and growth of more than 750 leading corporations around the world.  Here are just a few examples:

Examples of our work

Market Entry and New Business Start-up
World’s Largest Payroll Provider
For the world’s leading payroll provider, TDS played a major role in supporting the client start-up activity in the Philippines. Support services included:
  • Executive Search – hiring their Country Leader,Finance and HR Director 
  • HR Support - Creation of their compensation and benefit structuring, HR policies and procedures manual according to Philippines HR labor requirements
  • Use of our assessment tool Versant for screening new hire applicants 
  • Training support for frontline staff and Supervisors
Vendor Management
Large Prepared Debit Card Provider
For this international Debit Card Provider, TDS provides ongoing dedicated “on-site” vendor management. With multiple sites and multiple vendors, TDS provides a team of operational SMEs to be the eyes and ears of the client to oversee productivity, quality and communicate and implement regular program changes.
Language Skills Assessments
Protect my Brand
Many of the world’s leading companies depend on Versant, our fully automated language skills assessment tool in the hiring and recruitment process to protect their brand and increase CSAT regarding language proficiency. When it comes to recruitment for offshore, nearshore and in many cases W@H, operations, inadequate language skills are the biggest knock-out factor. Clients use Versant to create global standards and streamline their recruitment process.
Executive Search
Take me to the Next Level
The owner of a nearshore service agency knew that in order to take his company to the next level, he needed to hire a President with global experience to propel business growth. TDS presented 6 highly qualified candidates, guided the client through the decision maker and assisted in negotiating the final offer. Since then TDS has supported this client with three other critical fill positions. Mergers & Acquisitions – Increasing Top Line Revenue &Portfolio Diversity through Acquisition
Mergers & Acquisitions
Increasing Top Line Revenue & Portfolio Diversity through Acquisition
TDS recently supported a US multi-national company in the acquisition of two assets of an Asian company (one located in the US and the other in LATAM). In addition to putting the buyer and seller together, TDS supported the due diligence and negotiation process. The entire deal was consummated in less than six months.
Outsource Partner Selection
HELP! Help me Quickly
An international fraud and data security company, reached out with an urgent client data breach, consumer affairs requirement. They needed to immediately put a customer response / hotline in place that could support 18 languages within 48 hours to coincide with the launch of social media communications. TDS used its global knowledge base of service providers to select a European and Asian dominate vendor to immediately support the client requirements.

Get to know us

Jon Kaplan
Jon Kaplan
President and Founder
Judy Whisenhunt
Judy Whisenhunt
Chief Executive Officer
Shawn Kaplan
Shawn Kaplan
Chief Operating Officer
Jim Loveless
Jim Loveless
VP for Global Solutions

Our Focus: Industry Verticals

For the past three decades, TDS has played a key strategic role in the establishment and growth of more than 750 leading corporations around the world.
Call Centers/BPOs/BPMs
Healthcare Technology
Banking/Fintech
Gaming/Software
Airline/Aviation​
Hospitality/Tourism/Hotel
Logistics
Manufacturing/Retail
Academe/Education
Governments

Our Clients

BPO
AloricaAfniIngram MicroTeletechAGESLAccentureArvato BertelsmanniQorTranscosmosConcentrixcopcConvergysTaskUsSalmatEXLGC ServicesGenpactTranscomSutherlandSykesHGSTeleperformanceSitelReleasePointContinuumRealpageConduentVXI24-7 IntouchKPSGBluestoneHCLCITCOBAYERBoschVoxproitelbpoTransparent BPOM+ConnectAlliedGlobal
Finance
Credit Corp GroupDSM Manila LLPGlobalpaymentsJP Morgan ChaseWells FargoManulifeWillis Towers WatsontsiSun Life FinancialOcwenCBE CompaniesNetspendADPBaycorpAltisourceBank of AmericaBanko Sentral ng PilipinasCapitalOneVisaAxaBSPSpendHSBCcoinbase
Telco and IT-CSS
MicrosoftIngram MicroTataDellFujitsuTech MahindraRegusGlobeVoyager Global ServicesSmartePLDTiOPEX TechnologiesNavitaireVerizonphilusDraft Kings
Healthcare
CognizantOmega HealthcareOptum | UNITEDHEALTH GROUPLegatoDexcomTenetSunLifeShearwater Health
Retail/Manufacturing
AmazonCocaColaNestleSM Advantage Marketing Convergence Inc.AvonBeachbodyKurarayLafarge
Travel/Hospitality
ConcurInterglobeMaerskCebu PacificAirbnbWyndhamEzeegoWorld Destination

Testimonials from our clients

Transparent BPO

"I would highly recommend TDS for all placement services. They take the time to fully understand our business, core values, and corporate culture to ensure that each candidate fits seamlessly into our organization."

5 startup inspired templates

Beautiful and unique

Responsive and clean

Scott Newman

CEO

Teleperformance

"We always look to TDS Global Solutions for support with senior hires, new site launches and ongoing call center talent assessments."

5 startup inspired templates

Beautiful and unique

Responsive and clean

Dave Rizzo

President, Asia Pacific

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