Save 40-60% on call center labor costs while maintaining high-quality customer support and fast response times.
TDS Global Solutions can connect you with pre-vetted call center providers in Croatia, giving you access to multilingual agents and scalable teams that fit your service needs without sacrificing the customer experience.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Higher Customer Satisfaction
in Client Savings
Outsourcing Programs Delivered
Global Agents
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Businesses outsource to call centers in Croatia for access to multilingual talent at competitive rates. Croatian agents typically speak English fluently alongside German, Italian, and other European languages, making them valuable for serving diverse markets. Labor costs run 40-60% lower than Western Europe while maintaining high service quality.
Croatia's EU membership provides regulatory alignment and GDPR compliance, which matters for companies handling customer data. The country offers modern telecommunications infrastructure, time zone compatibility with European markets, and a growing pool of agents experienced in industries from e-commerce to financial services.
Croatian call centers provide cost-effective customer service and business solutions that enhance efficiency and reduce costs while maintaining high-quality services. Operations range from handling customer inquiries to technical support, sales, and administrative tasks.
Below are some of the most common services available through Croatian outsourcing providers:
Omnichannel customer support for phone, chat, email, and social media, handled by experienced agents used to serving international customers.
Prospecting, cross-selling, up-selling, and follow-up campaigns designed to drive revenue while meeting international compliance and quality standards.
Scalable, flexible customer care operations that handle day-to-day inquiries, provide real-time tracking, and keep response and wait times low.
Help desk and IT support with ongoing system monitoring, troubleshooting, and technical issue resolution using modern tools and automation.
Ongoing IT monitoring, maintenance, and issue resolution that keep systems running smoothly while reducing the workload on your internal team.
Specialized professionals design and maintain software, including app development and ongoing maintenance, that supports long-term scalability.
Accurate, high-volume support for data entry and HR tasks to reduce administrative workload and improve operational efficiency.
Dedicated sales operations support to grow revenue and lower acquisition costs for businesses across different industries.
Population
3.87 million
Youth Unemployment Rate (ages 15-34)
17.8%
GDP
$103.9 billion USD
Working Age Population (15-64)
1.74 million
Business Language(s)
English, Croatian, German, and Italian
Call Center Industry Growth Rate
With over 30 years of experience, TDS Global Solutions helps companies across multiple sectors find call center partners in Croatia that match their needs. Some use outsourced teams to support in-house staff, while others fully outsource operations, but all gain access to dependable agents who can handle a wide range of customer interactions.
Below are just a few of the industries that benefit from outsourcing call center services:
Call center representatives manage scheduling questions and patient support, helping reduce wait times and improve the care experience.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Call center representatives manage scheduling questions and patient support, helping reduce wait times and improve the care experience.
Support for order status, product questions, and returns helps lower cart abandonment and encourages repeat purchases.
Agents handle inquiries, lead follow-up, and appointment coordination, so brokers can focus on high-value client work.
Assistance with account updates, basic transactions, and fraud concerns helps customers feel secure and gives internal teams more time for complex cases.
Help with billing, plan changes, and basic technical issues gives customers faster answers and supports higher satisfaction and retention.
Support for reservations and booking changes helps travelers feel cared for while on-site staff focus on service delivery.
Finding the right outsourcing partner can be challenging. With our call center outsourcing services, you get expert support in selecting providers that match your budget and business goals. We manage the vetting process, checking track record, service quality, and industry experience, so you can move forward with confidence.
Working with TDS Global Solutions removes much of the risk and guesswork from outsourcing. We help you build reliable partnerships that reduce costs and improve performance over time. Here’s how it works:
Croatia gives access to low-cost agents in a mostly educated and English-speaking country. Croatian call agents can make around $9 per hour, which is considerably less than the average US hourly rate of $23 to $28 an hour.
Most call centers in Croatia are in its largest city, Zagreb. Zagreb is a lively and bustling metropolitan major city with a population of around 800,000. Zagreb has the most call centers, with the second-largest city of Split closely behind.
Many companies pick Croatia for their call center outsourcing needs because of the great business incentives, strong infrastructure, support for the growing BPO industry, and skilled, English-speaking agents.
Most companies obtain the highest cost savings from labor costs when it comes to outsourcing their call centers. When done in-house, the most significant expenses are training, recruiting, hiring, and outfitting physical locations for your call center, but TDS Global Solutions eliminates these challenges and expenses. In total, savings can typically reach around 50%.
Croatian call centers have been steadily growing in popularity and success during recent years. Due to the excellent customer care provided, as well as the high-quality English spoken by most in the Croatian workforce, call centers here achieve high-quality service at a fraction of the cost to US companies.
Starting a call center in Croatia (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
