Save up to 20% on costs by outsourcing your call center services to Croatia
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
Croatia has become a hot spot for call centers and other business process outsourcing - particularly for U.S. companies looking for locations with a lower cost and an English-speaking workforce. With its vibrant culture, educated citizens, and enthusiastic workforce, Croatia is a small, but lively, country highly ranked for its customer experience. Due to its popular reputation for a delivery location, Croatia has secured dozens of American companies as partners in global operations. These companies have benefited financially from outsourcing in Croatia.
Youth Unemployment Rate (ages 15-34)
$60.75 billion USD
Working Age Population (15-64)
English, Croatian, German, and Italian
Call Center Industry Growth Rate
Croatia gives access to low-cost agents in a mostly educated and English-speaking country. Croatian call agents can make around $9 per hour, which is considerably less than the average US hourly rate of $23 to $28 an hour.
Most call centers in Croatia are in its largest city, Zagreb. Zagreb is a lively and bustling metropolitan major city with a population of around 800,000. Zagreb has the most call centers, with the second-largest city of Split closely behind.
Many companies pick Croatia for their call center outsourcing needs because of the great business incentives, strong infrastructure, support for the growing BPO industry, and skilled, English-speaking agents.
Most companies obtain the highest cost savings from labor costs when it comes to outsourcing their call centers. When done in-house, the most significant expenses are training, recruiting, hiring, and outfitting physical locations for your call center, but TDS Global Solutions eliminates these challenges and expenses. In total, savings can typically reach around 50%.
Croatian call centers have been steadily growing in popularity and success during recent years. Due to the excellent customer care provided, as well as the high-quality English spoken by most in the Croatian workforce, call centers here achieve high-quality service at a fraction of the cost to US companies.
Starting a call center in Croatia (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.