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Call Center Outsourcing to Croatia

Save up to 20% on costs by outsourcing your call center services to Croatia

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About the Call Center Industry in Croatia

Croatia has become a hot spot for call centers and other business process outsourcing - particularly for U.S. companies looking for locations with a lower cost and an English-speaking workforce. With its vibrant culture, educated citizens, and enthusiastic workforce, Croatia is a small, but lively, country highly ranked for its customer experience. Due to its popular reputation for a delivery location, Croatia has secured dozens of American companies as partners in global operations. These companies have benefited financially from outsourcing in Croatia.

Why do companies outsource call center operations to Croatia?

Labor Pool

  • Highly educated, multilingual, tech-savvy talent pool
  • 190,000+ students in college/university programs every year
  • Inbound and outbound expertise, customer care, and health care
  • Ranked #47 out of 187 countries on the Human Development Index

Business Climate

  • Competitive labor costs for BPO
  • Culturally compatible with American standards of customer service and work ethic
  • Strong government support for international investments & job creation
  • BPO industry is thriving, with the outsourced IT market alone valued at $56 million

Infrastructure

  • Highly developed road and rail network, in addition to sea, river, and airports
  • Well-developed and connected to countries in both the EU and broader global market
  • 100% digitized, broadband internet covers the entire country
  • Unions and labor law infrastructure in place

Country

  • 24/7 customer support is commonly available to the United States and Canada
  • Relatively low cost of living for high quality of life
  • Contains 3 different climate zones, all accessible within 400 km of each other (continental, mountainous, Mediterranean)
  • Member of NATO and the European Union

US Companies With a Presence in Croatia

AT&T
Citibank
Boeing Corporation
Kraft Foods
3M
Nike
Amazon
Dell Computer
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Statistics About Croatia

Population

4.07 million

Youth Unemployment Rate (ages 15-34)

16.62%

GDP

$60.75 billion USD

Working Age Population (15-64)

3.5 million

Business Language(s)

English, Croatian, German, and Italian

Call Center Industry Growth Rate

None

Frequently Asked Questions

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How much does it cost to outsource a call center to Croatia?

Croatia gives access to low-cost agents in a mostly educated and English-speaking country. Croatian call agents can make around $9 per hour, which is considerably less than the average US hourly rate of $23 to $28 an hour.

Where are most call centers in Croatia located?

Most call centers in Croatia are in its largest city, Zagreb. Zagreb is a lively and bustling metropolitan major city with a population of around 800,000. Zagreb has the most call centers, with the second-largest city of Split closely behind.

Why do so many companies in the US outsource their support teams to Croatia?

Many companies pick Croatia for their call center outsourcing needs because of the great business incentives, strong infrastructure, support for the growing BPO industry, and skilled, English-speaking agents.

What are the cost savings for U.S. companies outsourcing call centers to Croatia?

Most companies obtain the highest cost savings from labor costs when it comes to outsourcing their call centers. When done in-house, the most significant expenses are training, recruiting, hiring, and outfitting physical locations for your call center, but TDS Global Solutions eliminates these challenges and expenses. In total, savings can typically reach around 50%.

What are the advantages of outsourcing call center services to Croatia?

Croatian call centers have been steadily growing in popularity and success during recent years. Due to the excellent customer care provided, as well as the high-quality English spoken by most in the Croatian workforce, call centers here achieve high-quality service at a fraction of the cost to US companies.

How do I start a call center in Croatia?

Starting a call center in Croatia (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.