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Call Center Outsourcing to Montego Bay, Jamaica

Save over 50% on costs by outsourcing your call center services to Montego Bay, Jamaica

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About the Call Center Industry in Montego Bay

Call center outsourcing in Montego Bay is one of the fastest-growing industries in the area, thanks to a massive English-speaking population and plenty of business opportunities.

The city already boasts several call centers that provide a range of business services, including sales, customer service, and technical support. Montego Bay’s business-friendly infrastructure features high-capacity internet and several state-of-the-art data centers poised to accommodate an influx of business.


Why do companies outsource call center operations to Montego Bay?

Labor Pool

  • Large, motivated, and skilled English-speaking population with a median age of 31
  • Competitive pay scales translate to significant savings for businesses
  • Access to training and higher education to continuously improve skillsets
  • Government support for business growth through investment and grant opportunities

Business Climate

  • Similar work ethic and culture to the United States
  • English is the country’s primary language
  • Strong labor protections are in place to support ethical work environments
  • Known globally for the absence of red tape in terms of starting and running businesses

Infrastructure

  • Established high-speed internet system 
  • Clean and efficient transportation system
  • World-class airports, seaports, and highways
  • Robust telecommunications infrastructure across Jamaica

City

  • Home to some of the most popular beaches and tourist destinations in the world
  • 5th most populous city in Jamaica
  • Comfortable quality of life with a reasonable cost of living
  • Ranked as having the Caribbean’s leading airport for 13th time (World Travel Awards)

US Companies With a Presence in Jamaica

DHL
KPMG
FedEx
Citibank
Xerox
Scotiabank
Amazon
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About the Jamaican Economy

Population

2.9 million

Youth Unemployment Rate (ages 15-34)

19%, projected to drop in 2022

GDP

$13.9 billion USD

Working Age Population (15-64)

2 million

Business Language(s)

English

Call Center Industry Growth Rate

CAGR of 17% between 2014-2019, with growth expected to continue

About the Jamaican Economy

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Frequently Asked Questions

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How much does it cost to outsource a call center to Jamaica?

Conservative estimates indicate a cost savings of 40-60% compared to US call centers. These estimates are based on typical workforce retention rates, full-time worker benefits such as healthcare, paid time off, education level, and communication skills.

Where are most call centers located in Jamaica?

Most call centers are located in Jamaica’s commercial hubs, such as Kingston (the country’s capital) and Montego Bay, an extremely popular tourist destination that’s easily accessible from the US.

What do so many companies choose Jamaica for their outsourced call centers?

Jamaica offers several advantages to US companies that make it a prime BPO location. From its educated and skilled labor force, proximity to the US, and commitment to preparing secondary school students for work in call centers, it’s an ideal location for outsourcing a call center. 

What are the advantages of outsourcing call center services to Jamaica?

US companies outsourcing call center services to Jamaica experience a higher return on investment due to the vast cost savings, as well as higher customer satisfaction with a highly-skilled, English-speaking labor force trained in customer service experience, quality assurance, and customer support.

How do I start a call center in Jamaica?

Starting a call center in Jamaica (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.


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