Save over 50% on costs by outsourcing your call center services to Montego Bay, Jamaica
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
Call center outsourcing in Montego Bay is one of the fastest-growing industries in the area, thanks to a massive English-speaking population and plenty of business opportunities.
The city already boasts several call centers that provide a range of business services, including sales, customer service, and technical support. Montego Bay’s business-friendly infrastructure features high-capacity internet and several state-of-the-art data centers poised to accommodate an influx of business.
Youth Unemployment Rate (ages 15-34)
19%, projected to drop in 2022
$13.9 billion USD
Working Age Population (15-64)
Call Center Industry Growth Rate
CAGR of 17% between 2014-2019, with growth expected to continue
Conservative estimates indicate a cost savings of 40-60% compared to US call centers. These estimates are based on typical workforce retention rates, full-time worker benefits such as healthcare, paid time off, education level, and communication skills.
Most call centers are located in Jamaica’s commercial hubs, such as Kingston (the country’s capital) and Montego Bay, an extremely popular tourist destination that’s easily accessible from the US.
Jamaica offers several advantages to US companies that make it a prime BPO location. From its educated and skilled labor force, proximity to the US, and commitment to preparing secondary school students for work in call centers, it’s an ideal location for outsourcing a call center.
US companies outsourcing call center services to Jamaica experience a higher return on investment due to the vast cost savings, as well as higher customer satisfaction with a highly-skilled, English-speaking labor force trained in customer service experience, quality assurance, and customer support.
Starting a call center in Jamaica (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.