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With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
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Is your in-house team is at max capacity? Are they getting bogged down with time-consuming tasks? Do projects get stuck in a broken or bottle-necked workflow? Do you even have the visibility to know exactly where your challenges lie?
Allowing your back office processes to be handled by a third party is a cost-effective solution that can boost efficiency, increase task completion, and have startups and small businesses operating at large corporation levels.
No matter your industry, quality is no concern when working with our best-in-class outsourcing partners. After more than 30 years of experience, we’ve found only the best call center and BPO teams for each industry, including healthcare, human resources, financial services, e-commerce, real estate, software development, and so many more.
What does this mean to you? Well, it means you get to focus on your core business initiatives, while experienced teams handle the day-to-day back office tasks.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel support for all inbound channels — from answering calls to replying to chats, emails, and more
Prospecting, cross-selling, and up-selling while adhering to all legal requirements and avoiding costly fines
Structured outbound activity to drive incremental revenue and new customer acquisition
IT support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced to enable you to focus on core business functions
Nearly any process that can be done with a computer can be outsourced—it simply comes down to finding a qualified outsourcing partner to do the work for you.
Some of the more common back office functions that our partners can handle include data entry services, data management, data mining/data processing, customer support, staffing and recruitment, IT services, bookkeeping, transcription, SEO, and social media management services.
Outsourcing your back office processes saves you time and money—both of which can be reinvested back into the more technical or profitable tasks. For example, if your business strategy includes cold calling, then a portion of your sales reps’ time would be dedicated to data mining and lead generation. Sending those basic data mining tasks to an outsourcing company allows your agents to spend more time on the phone, actively selling your product and closing deals—helping bring down salary costs and drive up revenues.
You can find BPO companies in all corners of the globe. Countries such as the Philippines, India, and Malaysia all have massive outsourcing economies in place. Meanwhile, nearer countries such as Mexico, Jamaica, Brazil, and the Dominican Republic also offer incredible value. See all outsourcing locations that in which we currently have partners—including the United States.
Monthly and annual costs for any type of outsourcing will vary widely based on your industry, the level of expertise you require, the location of your call center, and more. For the most accurate projection of outsourcing costs, we recommend you get in touch with our team and start a conversation.
We don’t expect you to know how to find your ideal outsourcing partner—that’s our job. Essentially, we’ll work with you to understand your business and existing workflows, and create a full needs analysis. We’ll ask questions about your preferences for an ideal outsourcing partner, such as location, experience level, and cost. Then, we’ll provide a short list of ideal service providers for you to interview and investigate. We’ll be with you every step of the way, including through contract negotiation, to make sure you end up with the perfect match for your needs.
Our custom-built solutions are specially designed to meet your business objectives, connecting you with the right provider for your needs. Connect with us today, and find out how we can drive your business to new heights.