Save over 50% on costs by outsourcing your call center services to Madagascar
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
Madagascar, the 5th largest island in the world, has risen in status as an outsourcing destination for international businesses. In addition to low-cost labor, Madagascar also has the highest internet speed in Africa, boosting the local BPO industry.
Many global companies, especially those from French-speaking countries, have planted roots on the francophone island. Madagascar often competes with Morocco and Senegal in attracting BPO clients with its well-educated workforce and diverse language skills.
Youth Unemployment Rate (ages 15-34)
3.12% unemployment, 71% of unemployed are youth
$14 billion USD
Working Age Population (15-64)
Call Center Industry Growth Rate
Expected CAGR of 5% from 2020-2027
While the workforce is very inexpensive, it is also well educated and highly skilled. English is a second language, while French is the first. The country's island status does not isolate it from other countries. Thanks to ICT infrastructures, it is easy to connect with someone in Madagascar through various methods - internet video, calls, email, etc. Local client representatives also possess a very mild accent, so they are easy to understand on the phone.
Most call centers in this island nation are based in the capital, Antananarivo.
A Madagascar call center is staffed with highly educated customer service representatives. These representatives make an average monthly salary of $130 USD. Even this rate is triple the amount of the country’s minimum wage.
By comparison, the average monthly salary for a comparable American worker can be nearly $4,000. By outsourcing to this growing island nation, an American company could save well over 70% on its labor costs. Since workers are already educated and known for having pleasant customer service skills, training costs are minimal as well.
By outsourcing to Madagascar, not only do companies have a foothold in a developing nation, but also closer access to other African tech hubs, such as Rwanda and Senegal. The country’s well-connected high-speed internet system alleviates any potential communication concerns.
The last election helped to stabilize the country. Political stability will make foreign companies feel at ease.
Lastly, many workers are skilled in two or more languages, with English often being second to French.
Starting a call center in Madagascar (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.