Untapped Talent, Real Value
TDS matches you with a skilled, English-speaking call center team in Madagascar to strengthen your support. Reach out to cut costs by over 50%.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Madagascar, the 5th largest island in the world, has risen in status as an outsourcing destination for international businesses. In addition to low-cost labor, Madagascar also has the highest internet speed in Africa, boosting the local BPO industry.
Many global companies, especially those from French-speaking countries, have planted roots on the francophone island. Madagascar often competes with Morocco and Senegal in attracting BPO clients with its well-educated workforce and diverse language skills.
Population
31.96 million (World Bank, 2024)
Youth Unemployment Rate (ages 15-34)
3.12% unemployment, 71% of unemployed are youth
GDP
$17.59 billion USD (World Bank, 2024)
Working Age Population (15-64)
18.33 million (World Bank, 2024)
Business Language(s)
French
Call Center Industry Growth Rate
Expected CAGR of 5% from 2020-2027
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
While the workforce is very inexpensive, it is also well educated and highly skilled. English is a second language, while French is the first. The country's island status does not isolate it from other countries. Thanks to ICT infrastructures, it is easy to connect with someone in Madagascar through various methods - internet video, calls, email, etc. Local client representatives also possess a very mild accent, so they are easy to understand on the phone.
Most call centers in this island nation are based in the capital, Antananarivo.
By outsourcing to Madagascar, not only do companies have a foothold in a developing nation, but also closer access to other African tech hubs, such as Rwanda and Senegal. The country’s well-connected high-speed internet system alleviates any potential communication concerns.
The last election helped to stabilize the country. Political stability will make foreign companies feel at ease.
Lastly, many workers are skilled in two or more languages, with English often being second to French.
Getting started with call center outsourcing in Madagascar (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
It costs between $12 and $15 per hour to outsource call center services to a reputable partner in Madagascar. These fully-loaded hourly rates include all operating costs such as wages, taxes, benefits, facility and IT infrastructure, management, and other business expenses.
The country’s multilingual, educated workforce and growing infrastructure make it a cost-effective option for businesses seeking high-quality support at a lower price point.
Madagascar's outsourcing industry is smaller and less internationally established than larger African hubs like South Africa or Morocco, so companies may find fewer large-scale providers to choose from. Its French-language strength and lower costs make it a strong niche option, particularly for francophone markets, but companies should evaluate a provider's infrastructure redundancy given the country's developing status.
