A Trusted Nearshore Advantage
TDS matches you with vetted call center providers in Mexico City. Reach out to save over 50% on outsourcing costs.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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Mexico City is one of the most popular cities for outsourcing call centers and for good reason. With its close proximity to the US, cultural similarities, and shared time zones, the city makes an ideal location for business process outsourcing (BPO).
Compared to US call centers, companies outsourcing to Mexico City can save 40-50% on their labor costs, while still maintaining a highly skilled and educated workforce. Hundreds of companies around the world turn to Mexico City’s robust and professional call center industry.
Population
21.9 million
Youth Unemployment Rate (ages 15-34)
7.15%
GDP
$266 billion USD
Working Age Population (15-64)
83.5 million in Mexico
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
CAGR of 0.7% between 2016 and 2020
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A great way to save on labor costs while still having access to a high-quality team is to outsource to Mexico. US companies have been taking advantage of outsourcing their call centers to the neighboring country for decades because of its close proximity and affinity for US culture and work ethic.
Time zones align with those in the US, there is no language barrier, and call center agents are often even bilingual. On top of that, no country is perfect, but Mexico is generally politically and geographically stable, so you can count on your business partners being there when you need them.
It costs between $14 and $17 per hour to outsource call center services to a trusted partner in Mexico City. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
U.S. companies typically save about 50% compared to operating in-house call centers, while gaining access to skilled, bilingual agents who are familiar with U.S. culture and customer expectations. This combination of affordability and cultural alignment makes Mexico City one of the most attractive nearshore outsourcing destinations for customer support.
Mexico has call centers in several major cities, including Mexico City, Guadalajara, and Tijuana. Other cities with many call centers in Mexico include Puerto Vallarta, Hermosillo, and Ixtapa. These cities have the highest number of outbound and inbound call centers.
Call centers in Mexico offer excellent results at a reduced rate. The overhead expenses and agents’ rates are up to 50% lower than what you’ll find in the US. Besides that, Mexico's bilingual workforce is the largest in Latin America.
Mexico's market conditions and stable economy continue to improve, and the country has quality infrastructure that works well for US businesses without many challenges between them.
Mexico City supports a broad range of outsourced services, including customer support, technical support, and back-office processing, with strong demand from retail, financial services, and telecommunications companies drawn to its large talent pool and established business infrastructure.
Mexico City offers the country's largest talent pool and most developed business infrastructure, while Tijuana provides closer proximity to the U.S. border and Guadalajara has built a strong reputation for technology and IT outsourcing. Companies typically choose based on whether they prioritize scale, border proximity, or technical specialization.
