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Call Center Outsourcing to Mexico City

Save over 50% on costs by outsourcing your call center services to Mexico City

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About the Call Center Industry in Mexico City

Mexico City is one of the most popular cities for outsourcing call centers and for good reason. With its close proximity to the US, cultural similarities, and shared time zones, the city makes an ideal location for business process outsourcing (BPO).

Compared to US call centers, companies outsourcing to Mexico City can save 40-50% on their labor costs, while still maintaining a highly skilled and educated workforce. Hundreds of companies around the world turn to Mexico City’s robust and professional call center industry.

Why do companies outsource call center operations to Mexico City?

Labor Pool

  • Large English-speaking workforce
  • Significant labor cost savings at around 40-50% of the US equivalent
  • Government is friendly toward outside companies who want to build and grow Mexico City jobs
  • Technologically forward-thinking, with various training programs for an eager workforce

Business Climate

  • One of the most important economic centers in all of Latin America
  • Mexico City accounts for almost one-fourth of the country’s GDP
  • Numerous global banks, insurers, and other financial companies have headquarters in Mexico City 
  • Increasingly skilled, cost-effective labor attracts many foreign investors

Infrastructure

  • Largest metro system in Latin America
  • Robust transportation system
  • A leading center for music, film, and TV industries
  • Powerful LTE communication networks

City

  • Population growth of 0.63% per year
  • Home to 20% of Mexico’s entire population
  • Largest city in North America, with New York City and Los Angeles right behind
  • Largest Spanish-speaking city in the world

US Companies With a Presence in Mexico City

Ford
Nestle
Apple
Delta Airlines
JP Morgan
Dupont
Walmart
Cisco

Statistics About Mexico City

Population

21.9 million

Youth Unemployment Rate (ages 15-34)

7.15%

GDP

$266 billion USD

Working Age Population (15-64)

83.5 million in Mexico

Business Language(s)

English and Spanish

Call Center Industry Growth Rate

CAGR of 0.7% between 2016 and 2020

Frequently Asked Questions

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Why do so many companies in the US outsource their support teams to Mexico?
A great way to save on labor costs while still having access to a high-quality team is to outsource to Mexico. US companies have been taking advantage of outsourcing their call centers to the neighboring country for decades because of its close proximity and affinity for US culture and work ethic.

Time zones align with those in the US, there is no language barrier, and call center agents are often even bilingual. On top of that, no country is perfect, but Mexico is generally politically and geographically stable, so you can count on your business partners being there when you need them.

What is a call center agent’s salary in Mexico?
A call center agent in Mexico makes an average of MX$54 per hour, which amounts to about MX$113,400 per year. In US dollars, this comes out to a salary of about $5,600. The specific amount may vary depending on the level of experience of individual call center agents, but in general, the US dollar will go far in Mexico.
How much does it cost to outsource a call center to Mexico?
With a much lower labor cost involved when outsourcing to Mexico, US companies can expect to pay about 50% less than they would if they were to keep their call centers in-house. Businesses find this to be an especially reasonable price considering they have access to skilled, bilingual agents familiar with the US culture.
Where are most call centers in Mexico located?
Mexico has call centers in several major cities, including Mexico City, Guadalajara, and Tijuana. Other cities with many call centers in Mexico include Puerto Vallarta, Hermosillo, and Ixtapa. These cities have the highest number of outbound and inbound call centers.
What are the advantages of outsourcing call center services to Mexico?
Call centers in Mexico offer excellent results at a reduced rate. The overhead expenses and agents’ rates are up to 50% lower than what you’ll find in the US. Besides that, Mexico's bilingual workforce is the largest in Latin America.

Mexico's market conditions and stable economy continue to improve, and the country has quality infrastructure that works well for US businesses without many challenges between them.