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Hungary Call Center Outsourcing

Save over 50% on costs by outsourcing your call center services to Hungary

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Call Center Operations Made Simple, Exceptional & Affordable

With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.

750+

Companies Served

100,000+

Global Agents

30+

Countries

95%

Average CSAT Score

About the Call Center Industry in Hungary

Hungary has gradually risen to be a superb outsourcing destination for businesses based in the United States and across Europe. The country boasts a highly skilled workforce with a strong work ethic that provides the much-needed capacity to support BPO demands in different industries. 

Today, thousands of companies from across the world rely on Hungary’s labor force to offer solutions in software development, mobile app development, web development, telemarketing, and customer support.


Why do companies outsource call center operations to Hungary?

Labor Pool

  • Reliable and competent multilingual workforce with an impressive work-life balance 
  • Access to quality education that produces skilled professionals
  • A budding youthful population open to offering a variety of business services
  • Expertise in virtually all niches, including healthcare, supply chain, telecommunication, and IT sectors

Business Climate

  • An excellent cultural fit for the US with Hungarians’ strong work ethic
  • Most residents speak English, the second most popular language in the country
  • Favorable government policies that make it easy for the country to support business process outsourcing
  • Strong labor laws and respect for workers’ rights

Infrastructure

  • High-speed internet that supports full-time contact center services
  • Reliable transportation network and modernized facilities, especially in major cities like Budapest and Debrecen
  • Economic stability that has been driving growth over the past decade
  • Leading destination for nearshoring in Europe

Country

  • Convenient time zone as Hungary is only six hours ahead of New York
  • Affordable living costs for above-average living conditions
  • Political stability and a strong government that is part of the European Union bloc
  • A progressive country with fair systems that support prosperity

US Companies With a Presence in Hungary

IBM
General Electric
National Instruments
Aptiv Group
Lear
Adient
Flex
Arconic
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Statistics About Hungary

Population

9.749 million

Youth Unemployment Rate (ages 15-34)

4.35% unemployment, 11.84% of unemployed are youth

GDP

$155 billion USD

Working Age Population (15-64)

6.28 million

Business Language(s)

Hungarian, English, and German

Call Center Industry Growth Rate

Statistics About Hungary

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Frequently Asked Questions

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What are the cost savings involved with outsourcing a call center to Hungary?

The wages and living costs in Hungary are lower than in most EU countries. This makes the country an ideal location for outsourcing a call center as the local workforce can easily be sustained. On average, businesses based in America typically save at least 40% of their call center costs by outsourcing to Hungary.

Where are most call centers in Hungary located?

Most call centers in Hungary are located in Budapest, the country's capital city. Its strategic location and huge population make it a convenient area to find competent individuals for call center jobs. You will also discover adequately educated people in this city who form a talented and capable workforce.

What is a call center agent’s salary in Hungary?

The average monthly salary for a customer service representative in Hungary is 338,000 HUF, which translates to about $1,052 USD. Generally, the exact salary that call center jobs will compensate is dependent on the job title and expertise of the agent.

What are the advantages of outsourcing call center services to Hungary?

Hungarian contact centers have been in high demand in recent years as they offer businesses practical solutions as highlighted below.

Hungary has a large pool of skillful agents that will deliver a top-notch customer experience. This means a rapid onboarding process and a ready team that will effortlessly manage all customer support applications.

The country boasts of seasoned team leaders who understand the expectations from every job type in the BPO industry. The assurance of proper mentoring and guidance in how to build customer relationships is a win for every business.

Hungarian BPO centers can provide 24/7 technical support to ensure that business services are never interrupted. Hungary has a booming IT industry, virtually eliminating downtime due to technical issues.

At a very affordable rate, you are armed with talented workers. You can be confident in and depend on this skilled and reliable personnel for all your call center needs.

How do I start a call center in Hungary?

Starting a call center in Hungary (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.


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