Chat with us, powered by LiveChat

Offshore Call Center Outsourcing Services

Find offshore service providers and call center solutions that meet your every need.

For the most accurate outsourced services quote, book a time on our calendar.
Schedule now
Business Strategy Assessment
Qualified Outsourcing Options
Comprehensive Quote/Pricing

Or complete below for more information:

Please fill all required fields.
Next
Outsourcing Requirements
Number of Agents to Outsource
Type of Work to Support
Preferred Outsourcing Locations
Brief Description of Your Company and Outsourcing Needs
Your information has been saved.
Error icon
Looks like we're having trouble

Our Offshore Call Center Service Partners Drive Customer Experiences

The call center industry offers diverse solutions to drive exceptional customer experiences. While maintaining an in-house call center can be resource-intensive, offshore call center service partners present a compelling alternative. These partners can significantly enhance customer satisfaction through multilingual support, 24/7 availability, and specialized expertise.

Offshore partners also offer enhanced services while delivering much improved cost-effectiveness. They leverage economies of scale and lower operational costs to provide high-quality customer experiences at prices that are often 50-60% lower than in-house operational costs. This allows businesses to focus on core competencies while ensuring customer satisfaction across various communication channels.

Benefits & Drawbacks of Outsourced Offshore Call Center Services

Partnering with an offshore call center can be one of the most cost-effective strategies for businesses. Many of our partners provide English-fluent agents, and support for most other languages, with industry-specific expertise. By engaging the right experts to handle your BPO and call center needs, you can enhance customer engagement and retention. Professional offshore call centers offer scalability, adjusting the number of available agents to match your business demands. Moreover, with the right offshore experts, perceived concerns like language barriers or cultural differences when compared with in-house call centers can be quickly dispelled.

Tap Into Leading Call Center Service Providers Globally

TDS Global Solutions can connect you with call center providers across North and South America, Africa, Asia, and Europe. With over 30 years of experience building relationships with outsourcing companies, we will find the perfect match for your organization. Whether you need call center agents specializing in healthcare, e-commerce, telemarketing, or any other industry or general business service, our expertise will help you secure an ideal partner. While your offshore service partner handles all aspects of customer support, employee training, engagement and retention , you can focus on growing and improving your core business without these additional in-house contact center responsibilities.

Offshore Call Center Outsourcing Pricing

Offshore call center outsourcing is much more cost-effective than paying the prevailing wage and associated business costs in a company's home country.  Pricing varies depending on the specific service, hours of operation, and the offshore location. Specialized, highly-trained agents can be provided and in most cases, the savings can be substantial, especially in developing countries. For a detailed discussion of your service needs, pricing options, and budget considerations, contact TDS Global Solutions.

Get detailed insights and access to our global contact center network

US Offshore Call Center
Operations Made Simple, Exceptional & Affordable

With decades of experience and a vast vendor network, we match businesses with service providers to best satisfy their operational needs.

750+

Companies Served

100,000+

Global Agents

30+

Countries

95%

Average CSAT Score

US Offshore Call Centers - About This Growing Industry

Why do companies opt for nearshoring their call center operations?

Talent Pool

Business Climate

Infrastructure

Region

Culture

American Companies Using Call Centers in the US Offshore

No items found.

Offshore BPO and Call Center Outsourcing Services

Supporting a Variety of Industries

Offshore BPO and Call Center Outsourcing Services

Population

Youth Unemployment Rate (ages 15-34)

GDP

Working Age Population (15-64)

Business Language(s)

Call Center Industry Growth Rate

Offshore BPO and Call Center Outsourcing Services

Nearshore Regions
Offshore Regions
Asia/Pacific, Africa, Eastern Europe, Western Europe
Unemployment Rate (Range)
3.21% - 27.99% unemployment, depending on country
Average Time Zone Difference
5-12 hours
Business Language(s)
English, Spanish, Portuguese, German, Filippino, Hindi, and other Asian Pacific and Eastern European languages
Typical Cost Savings
Up to 70%, depending on industry, specific needs, etc.
Most Frequently Nearshored Services
Call centers, marketing and lead generation, accounting, IT support services
Nearshoring Growth Rate
Offshoring Growth Rate
Average growth rates may vary from 3.6% to 11.1% from 2024 to 2029 depending on the specific location

How TDSGS Finds Ideal-Match Outsourcing Partners in US Offshore

Offshore BPO and Call Center Outsourcing Services

Country
Offshore
Offshore
Population
Youth Unemployment Rate (ages 15-34)
GDP
Working Age Population (15-64)
Business Language(s)
English, Spanish, Portuguese, German, Filippino, Hindi, and other Asian Pacific and Eastern European languages
Call Center Industry Growth Rate

Call Center US Offshore: Frequently Asked Questions

Have more questions?
Schedule  a Call

What is an offshore call center?

An offshore call center is a third-party business located in a different country—often in a different region of the world from the organization that partners with it. These offshore centers manage specific customer or client interactions, such as customer care, technical support or claims processing. Offshore call center agents offer various specializations, with phone handling being the most common form of offshoring. However, omnichannel communications are also available, allowing customer interactions via email, chat, SMS, and more. Real-time tracking of agent progress enables the achievement of measurable results.

What is the difference between an offshore, nearshore and an onshore call center?

An onshore partner is a domestic call center that communicates with customers in the same country. Onshoring may reduce language and cultural barriers when interacting with clients. However, onshore call centers typically cost far more than those in other world regions or developing countries. For companies less concerned about location, nearshoring is a great option. A nearshore call center operates in a nearby foreign country. For instance, U.S. companies often partner with Latin American firms for bilingual call center services in English and Spanish. Offshoring will deliver even greater cost saving results, including options like South Africa or the Philippines for English language support.

What are the benefits of offshore call centers?

Low cost is a primary advantage of offshore call centers. Labor costs are lower due to differences in cost of living across foreign countries. This cost reduction enables companies to provide round-the-clock customer support and additional specialized services. In a number of markets, offshore call centers employ multilingual call center agents fluent in English and at least one other language. Offshoring facilitates business growth by allowing companies to delegate customer service tasks, freeing domestic employees to focus on core business functions. It also minimizes the need for in-house investment in communications equipment and infrastructure.

What are the cost savings for American companies when offshore outsourcing call center operations?

The cost savings from offshore call centers can be substantial for US-based companies. Labor expenses in developing countries are often significantly lower, with some estimates suggesting reductions as high as 70% compared to domestic costs. However, the benefits extend beyond just wages. Offshore call centers typically handle hiring, training, and infrastructure costs, including communications equipment, phone lines, and local software. These factors contribute to the overall cost-effectiveness of offshoring.

It's important to note that while the exact savings can vary depending on the specific offshore call center location and services provided, companies report substantial reductions in their customer service operational expenses. Most businesses have reportedly cut costs by 40% to 60% by outsourcing their call center operations. This cost-efficiency allows companies to reinvest in other areas of their business or expand their customer service offerings without dramatically increasing their budget.

How do I find the best offshore call center?

TDS Global Solutions connects companies with call center providers in over 30 countries worldwide. This enables businesses to offer high-quality customer service, technical support, and other business process outsourcing (BPO) services. Our partnerships provide 24/7 support across North and South America, Asia, Europe, and Africa, matching you with the call center agency that best suits your needs. We offer flexible staffing solutions, allowing you to scale up or down as your business requires. With TDS Global Solutions, you don't need to spend days searching for the best offshore call center—we'll find the best fit for you!

Find the Right Outsource Location for Your Business