Save over 60% on costs by outsourcing your call center services to the Iloilo, Philippines
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
Imagine having access to a young, educated English-speaking workforce without fighting through the traffic congestion and cutthroat real estate market found in other cities. Iloilo is the ideal compromise because it’s a lively place with reliable infrastructure, but it’s not as overcrowded as other areas. Businesses flock to the region for a reliable and friendly workforce.
Youth Unemployment Rate (ages 15-34)
3.36% general unemployment, 6.67% youth unemployment
USD 376.8 billion
Working Age Population (15-64)
English and Filipino
Call Center Industry Growth Rate
Expected 5.6% through 2022
As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your call center needs to the Philippines provides a great return on investment. If you need customer support, technical support, or telemarketing, outsourcing to the Philippines can save a lot of money.
The Philippines offers several excellent locations for outsourcing call centers, including Manila, Cebu, Davao, Bacolod, and Iloilo; all top choices. Each of these cities offers a young and educated population, and English is an official language.
Even though call center agents are among the highest-paid workers in the Philippines, outsourcing your call center needs creates significant savings. While a call center agent in the US can be expected to earn $30,000 per year, the same worker in the Philippines only makes about $7,268 per year. This can cut your call center labor cost by up to 70%.
For call center roles, outsourcing companies typically pay workers between $2.50/hr on the low end and $10/hr on the high end. However, this can vary depending on the skills required. This is significantly cheaper than the wage for an equivalent role in the U.S., which falls between $15/hr and $45/hr.
Starting a call center in the Philippines (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.