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Iloilo Call Center Outsourcing

Save over 60% on costs by outsourcing your call center services to the Iloilo, Philippines

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Call Center Operations Made Simple, Exceptional & Affordable

With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.

750+

Companies Served

100,000+

Global Agents

30+

Countries

95%

Average CSAT Score

About the Call Center Industry in Iloilo

Imagine having access to a young, educated English-speaking workforce without fighting through the traffic congestion and cutthroat real estate market found in other cities. Iloilo is the ideal compromise because it’s a lively place with reliable infrastructure, but it’s not as overcrowded as other areas. Businesses flock to the region for a reliable and friendly workforce.

Why do companies outsource call center operations to Iloilo?

Labor Pool

  • Massive talent pool of younger, English-speaking individuals 
  • The cost of labor is lower than in other parts of the world without compromising quality of life
  • Government supports outsourcing to the region with favorable initiatives and grants
  • Workers have easy access to training and advanced education to fine-tune or expand their skills

Business Climate

  • Culturally similar workforce with exemplary work ethic and understanding of US business standards
  • Established worker protection laws and human rights initiatives
  • English is the predominant language in the region, though most people are multilingual
  • Urbanized center of commerce, trade, and finance

Infrastructure

  • Established systems for transportation and utilities, reducing operational downtime
  • Quality internet and cellular services to keep systems functional and efficient
  • Top-tier customer service and support opportunities
  • Modern buildings with plans to expand and upgrade more areas for sustainable growth

City

  • One of the most populated and urbanized regions in the Philippines
  • Rich in natural resources 
  • Compact metropolitan core surrounded by plazas and market centers 
  • Perfect time zone for providing 24/7 support around the globe

US Companies With a Presence in the Philippines

Google
Facebook
UnitedHealth Group
Wells Fargo
Nike
Hewlett-Packard (HP)
IBM
American Express
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About the Philippine Economy

Population

109 million

Youth Unemployment Rate (ages 15-34)

3.36% general unemployment, 6.67% youth unemployment

GDP

USD 376.8 billion

Working Age Population (15-64)

68.89 million

Business Language(s)

English and Filipino

Call Center Industry Growth Rate

Expected 5.6% through 2022

About the Philippine Economy

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About the Philippine Economy

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Frequently Asked Questions

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Why are call centers outsourced to the Philippines?

As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your call center needs to the Philippines provides a great return on investment. If you need customer support, technical support, or telemarketing, outsourcing to the Philippines can save a lot of money. 

Where are the best call centers located in the Philippines?

The Philippines offers several excellent locations for outsourcing call centers, including Manila, Cebu, Davao, Bacolod, and Iloilo; all top choices. Each of these cities offers a young and educated population, and English is an official language.

What are the cost savings for US companies outsourcing call centers to the Philippines?

Even though call center agents are among the highest-paid workers in the Philippines, outsourcing your call center needs creates significant savings. While a call center agent in the US can be expected to earn $30,000 per year, the same worker in the Philippines only makes about $7,268 per year. This can cut your call center labor cost by up to 70%.

How much does it cost to outsource a call center to the Philippines?

For call center roles, outsourcing companies typically pay workers between $2.50/hr on the low end and $10/hr on the high end. However, this can vary depending on the skills required. This is significantly cheaper than the wage for an equivalent role in the U.S., which falls between $15/hr and $45/hr.

How do I start a call center in the Philippines?

Starting a call center in the Philippines (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.


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