An Emerging Outsourcing Advantage
TDS matches you with English-speaking BPO talent in Iloilo, an emerging outsourcing hub in the Philippines. Talk to our team to save over 60% for your growing team.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
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Countries
Average CSAT Score
Imagine having access to a young, educated English-speaking workforce without fighting through the traffic congestion and cutthroat real estate market found in other cities. Iloilo is the ideal compromise because it’s a lively place with reliable infrastructure, but it’s not as overcrowded as other areas. Businesses flock to the region for a reliable and friendly workforce.
Population
115.84 million (World Bank, 2024)
Youth Unemployment Rate (ages 15-34)
3.36% general unemployment, 6.67% youth unemployment
GDP
$461.67 billion USD (World Bank, 2024)
Working Age Population (15-64)
77.2 million (World Bank, 2024)
Business Language(s)
English and Filipino
Call Center Industry Growth Rate
Expected 5.6% through 2022
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your call center needs to the Philippines provides a great return on investment. If you need customer support, technical support, or telemarketing, outsourcing to the Philippines can save a lot of money.
The Philippines offers several excellent locations for outsourcing call centers, including Manila, Cebu, Davao, Bacolod, and Iloilo; all top choices. Each of these cities offers a young and educated population, and English is an official language.
It costs between $8 and $12 per hour to outsource call center services to a reputable partner in Iloilo in the Philippines. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
Costs may vary depending on the skills and experience required, but even at the higher end, outsourcing to the Philippines remains far more affordable than comparable U.S. rates of $25 to $35 per hour. Iloilo has become a fast-growing outsourcing hub known for its educated workforce, strong English proficiency, and dependable service quality.
Getting started with call center outsourcing in the Philippines (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
As an emerging BPO hub, Iloilo has a smaller and less mature outsourcing ecosystem than Manila or Cebu, meaning fewer established providers and a comparatively smaller specialized talent pool. Companies should confirm a provider's capacity to scale before committing to larger volumes of work.
