Enhance customer experience and reduce costs by up to 50% by outsourcing your contact center services to Ireland.
TDS Global Solutions can connect you with a proven outsourcing partner that matches your service needs, scale goals, and quality expectations.
With decades of experience and a vast vendor network, TDS Global Solutions matches companies with the best call center service providers to satisfy their business needs.
Higher Customer Satisfaction
in Client Savings
Outsourcing Programs Delivered
Global Agents
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Businesses outsource call center operations to Ireland because it offers a strong business environment and a mature contact center sector, helping teams protect service quality while driving cost savings. Ireland ranks #11 on Forbes’s list of the best countries for doing business, and its call center industry is one of the country’s most established.
Ireland is also a major hub for contact center outsourcing, with more than 250 Business Process Outsourcing firms and over 60,000 people working in the sector. With over 40 years of growth behind it, the market supports experienced teams and well-tested operating models.
Companies choose Ireland for clear communication, strong service standards, and modern support technology that helps agents resolve issues faster and more consistently.
Ireland offers access to high-quality contact center support for companies that need reliable service. Available operations can cover everything from handling customer inquiries to technical support, sales support, and back-office tasks, depending on the provider and your requirements.
Below are some of the most common services available through Ireland-based outsourcing providers:
Inbound call center services in Ireland provide cost-effective call answering and customer support, ensuring customers reach a trained agent quickly and consistently.
Outbound call center services cover prospecting, upselling, and follow-up campaigns, with a focus on professional outreach and compliance.
Customer service outsourcing handles everyday questions, requests, and issue resolution, keeping response times steady and customers informed.
Back-office services take on high-volume admin work like data entry and basic HR support, helping reduce internal workload and improve accuracy.
Technical support services provide real-time help desk coverage, troubleshooting, and ticket management, using modern tools and automation to speed up resolutions.
Lead generation services focus on targeted qualification and nurturing to identify genuine opportunities and maintain active sales pipelines.
Irish telesales operations support compliant outreach campaigns, including promotions, reactivation, and customer follow-up.
Sales outsourcing services provide dedicated reps for follow-up, pipeline support, and closing help, without adding headcount in-house.
Population
5.3 million
Youth Unemployment Rate (ages 15-34)
11.1% unemployment
GDP
$577 billion USD
Working Age Population (15-64)
3.6 million
Business Language(s)
English
Call Center Industry Growth Rate
Expected CAGR of 5.8% from 2025-2030
TDS Global Solutions has over 30 years of experience helping companies find business process outsourcing partners in Ireland and across Europe. Irish outsourced teams can support your in-house staff or take on full workflows, giving you access to trained agents who manage a wide range of customer interactions.
Below are just some of the industries that can benefit from outsourcing BPO services to Ireland:
Representatives manage scheduling questions and patient support, helping reduce wait times and streamline care experiences for medical providers.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Representatives manage scheduling questions and patient support, helping reduce wait times and streamline care experiences for medical providers.
Support for order status, product questions, and returns helps lower cart abandonment and encourages repeat purchases for online retailers.
Agents handle inquiries, lead follow-up, and appointment coordination so brokers can focus on high-value client work and closings.
Assistance with financial services like account updates, basic transactions, and fraud concerns helps customers feel secure while internal teams handle complex cases.
Help with billing, plan changes, and basic technical issues provides faster answers and supports higher satisfaction and retention rates.
Support for reservations and booking changes helps travelers feel cared for while on-site staff focus on service delivery and guest experiences.
Finding the right outsourcing partner can be challenging. With our BPO consulting services, you get expert guidance and tailored outsourcing solutions built around your goals, budget, and service requirements. We manage the vetting process, reviewing track record and industry experience so you can move forward with confidence.
Working with TDS Global Solutions removes much of the risk and guesswork from outsourcing. We help you build reliable partnerships with Ireland-based call centers that can reduce costs and improve performance over time. Here’s how it works:
The cost of outsourcing call centers in Ireland vary widely, depending on the specific type of service you need. As far as labor costs go, hourly call center agent rates range on average between $10-$14 USD. If you’re interested in launching an outsourced call center, one of our representatives can assess your needs and deliver a comprehensive cost estimate and recommendation.
Most Irish call centres are located in Cork and Dublin. However, other regions like Kerry, Kildare, and Galway also have a share of the BPO centers.
Most call centre agents in Ireland make anything between $10 and $14 hourly. This translates to around $29,790 USD annually, which is a steep discount compared to costs of managing an in-house call center in the United States.
The BPO industry continues to grow in Ireland and for good reason. The advanced technology development and geographical location are some of the advantages that make it an ideal place for fostering great customer experiences.
The country has a workforce full of highly educated, energetic, and adaptive talent that's hard to match. Additionally, the region's stable economic and political conditions make it a conducive place for off-shore call centers of a wide variety.
Starting a call center in Ireland (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
