A Rising Regional Hub
TDS matches you with a lower-cost, English-speaking call center workforce in Johannesburg, a growing outsourcing hub in South Africa. Reach out to save over 50%.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
Johannesburg is a popular destination for business process outsourcing, an industry experiencing massive growth across all of South Africa. In fact, the standards for contact centers around the globe are based on those established here. With a thriving talent pool and strong, supporting infrastructure, many companies across a variety of sectors are choosing Johannesburg for their offshore customer service operations.
Population
5.9 million
Youth Unemployment Rate (ages 15-34)
46.3%
GDP
$76 billion USD
Working Age Population (15-64)
37.7 million in South Africa
Business Language(s)
English
Call Center Industry Growth Rate
Expected CAGR of 13.2% from 2020-2027 (South Africa)
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Companies are choosing to outsource call centers to South Africa because of the high rate of exceptional English-speaking agents, amazing business incentives, and solid, supported infrastructure.
The popular city of Cape Town houses the largest number of call centers in South Africa. Other major cities, such as Johannesburg, are home to many outsourced inbound and outbound contact centers.
It costs between $8 and $12 per hour to outsource call center services to a reputable partner in Johannesburg, South Africa. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
Many companies see their biggest savings in labor costs, but there are also significant reductions in expenses related to training, hiring, and recruiting. On average, U.S. businesses save 20% to 30% by outsourcing to South Africa, and depending on the services needed, total savings can reach up to 50%.
South African call centers have seen strong growth in recent years. This is due largely in part to the reduction in costs, the rise of availability of the Internet, and the large pool of multilingual agents available in South Africa. Because of the exceptional diversity in language that South Africa offers, all centers in South Africa can be an excellent choice for applications that may require the use of multiple languages such as English, French, Spanish, Italian, German, or Asian languages.
As the highest developed nation in the whole of Africa, it is an emerging market for business process outsourcing. A motivated South African government has created numerous tax and financial benefits to make bringing outsourcing to South Africa even easier and more appealing. South African industry advancement is able to stably support the growing outsourcing industry with ease.
Call centers in Johannesburg operate under South Africa's Protection of Personal Information Act (POPIA), which sets requirements for collecting, processing, and storing personal data that are broadly comparable to GDPR standards. Companies should confirm a provider's POPIA compliance program before transferring customer data.
Johannesburg is South Africa's largest commercial hub and offers a deep talent pool across financial services and telecommunications, while Cape Town has built a stronger reputation specifically for outsourced customer contact centers. Many companies evaluate both cities, since pricing and English-speaking talent availability are broadly similar.
