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Turkey Call Center Outsourcing

Save up to 50% on costs by outsourcing your call center services to Turkey

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About the Call Center Industry in Turkey

Turkey is known around the world as a destination for outsourced business processes. From Ankara to Istanbul, Turkey’s call centers are known for their focus on customer experience and their skilled professional call center agents. Excellent customer service at a competitive price brings contact centers from the US to Turkey.

Why do companies outsource call center operations to Turkey?

Labor Pool

  • Multilingual workforce, often fluent in English, as well as Turkish and Arabic
  • Workers are skilled in customer care, e-commerce, healthcare, financial services, digital marketing, and more
  • Turkey has a young, educated workforce eager for jobs
  • Low cost of living allows companies to save money while still paying fair wages

Business Climate

  • Call centers in Turkey have increased by 20% since 2010
  • Underdeveloped regions have large populations looking for steady work
  • Turkish government is a strong supporter of international investments and job creation
  • Business climate, robust financial system, labor laws, and human rights comparable to those in the US, making Turkey a natural fit for US companies

Infrastructure

  • Turkey’s time zones make it a favorable location to field global calls
  • First established call centers in the 1990s, and the industry has grown exponentially since
  • Excellent communications infrastructure and national road system
  • Rapid growth in population and strategic location continues to drive progress in infrastructure

Country

  • Turkish government supports international business collaborations
  • Schools in Turkey prioritize language learning so citizens are well-educated
  • Prime geographic location, with proximity to Europe and Asia 
  • Turkey’s call centers employ about 112,000 people

US Companies With a Presence in Turkey

AT&T
Citibank
Boeing Corporation
Kraft Foods
3M
Nike
Amazon
Dell
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Statistics About Turkey

Population

85 million

Youth Unemployment Rate (ages 15-34)

25.3%

GDP

$740 billion USD

Working Age Population (15-64)

54 million

Business Language(s)

English

Call Center Industry Growth Rate

Expected CAGR of 20% from 2020-2026

Frequently Asked Questions

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How much does it cost to outsource a call center to Turkey?

Outsourcing a contact center to Turkey is highly cost-effective. The biggest expense is the salaries paid to employees, which are comparably low since the cost of living in Turkey is less than half of what it is in the United States. 

This difference means that companies can spend considerably less on wages while still paying employees a living wage. Businesses outsourcing call centers to Turkey will stay within their operating budget while getting high-quality employees in return.

Where are most call centers in Turkey located?

The majority of inbound and outbound Turkish call centers are in the capital city of Istanbul, with Ankara and Izmir also home to several operations. About one-third of Turkish call center jobs are in Antalya and other cities throughout the country.

Though these three major cities host most of the call centers, their reach is expanding to other regions. There is at least one call center in each of Turkey’s 67 provinces. This gives businesses more real estate to work with, as well as a broader pool of potential employees from which to hire.

What is a call center agent’s salary in Turkey?

An entry-level salary for a full-time call center operator or customer service representative in Turkey will earn an average of 5,370 ₺ (TRY) a month, which translates to about $484 USD. 

For companies based in the United States, this is extremely affordable, amounting to less than $6,000 annually. It’s estimated that the salary of call center operators will grow by 38% over the next five years, but even with that increase, US companies are guaranteed to pay considerably less in labor costs than managing in-house. 

What are the advantages of outsourcing call center services to Turkey?

Outsourcing call center services to Turkey has great benefits for businesses. Turkish citizens speak English professionally, but are often multilingual and also speak Turkish and Arabic. Their language skills, along with the country’s prime geographic location, make it a hotspot for call center businesses.

The cost of living in Turkey is low, so American companies will spend less than half of what they would in their own country for the same service. Companies can pay a living wage to Turkish employees while meeting their budgets. Real estate and other business-related expenses are also more affordable in Turkey.

How do I start a call center in Turkey?

Starting a call center in Turkey (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.


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