Sales Outsourcing in Turkey

It costs between $14 and $18 per hour to outsource call center services to a reputable partner in Turkey. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.

Outsourcing to Turkey is highly cost-effective, as the cost of living is less than half of that in the United States. This allows companies to stay within budget while accessing a skilled, multilingual workforce and maintaining high service quality.

The majority of inbound and outbound Turkish call centers are in the capital city of Istanbul, with Ankara and Izmir also home to several operations. About one-third of Turkish call center jobs are in Antalya and other cities throughout the country.

Though these three major cities host most of the call centers, their reach is expanding to other regions. There is at least one call center in each of Turkey’s 67 provinces. This gives businesses more real estate to work with, as well as a broader pool of potential employees from which to hire.

Outsourcing call center services to Turkey has great benefits for businesses. Turkish citizens speak English professionally, but are often multilingual and also speak Turkish and Arabic. Their language skills, along with the country’s prime geographic location, make it a hotspot for call center businesses.

The cost of living in Turkey is low, so American companies will spend less than half of what they would in their own country for the same service. Companies can pay a living wage to Turkish employees while meeting their budgets. Real estate and other business-related expenses are also more affordable in Turkey.

Getting started with call center outsourcing in Turkey (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.

TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.

Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.

Outsourcing teams in Turkey typically support English professionally alongside native Turkish, and many agents are also fluent in Arabic, making the country a strong option for companies serving Middle Eastern and European customer bases in addition to English-speaking markets.

Turkey's position bridges Europe and the Middle East, giving it broader language coverage than most single-region destinations, though its BPO sector is less internationally established than hubs like Poland or Egypt. Companies weighing Turkey should compare its multilingual strengths against the deeper BPO infrastructure available in more mature markets.