Save up to 50% on costs by outsourcing your call center services to Turkey
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
Turkey is known around the world as a destination for outsourced business processes. From Ankara to Istanbul, Turkey’s call centers are known for their focus on customer experience and their skilled professional call center agents. Excellent customer service at a competitive price brings contact centers from the US to Turkey.
Youth Unemployment Rate (ages 15-34)
$740 billion USD
Working Age Population (15-64)
Call Center Industry Growth Rate
Expected CAGR of 20% from 2020-2026
Outsourcing a contact center to Turkey is highly cost-effective. The biggest expense is the salaries paid to employees, which are comparably low since the cost of living in Turkey is less than half of what it is in the United States.
This difference means that companies can spend considerably less on wages while still paying employees a living wage. Businesses outsourcing call centers to Turkey will stay within their operating budget while getting high-quality employees in return.
The majority of inbound and outbound Turkish call centers are in the capital city of Istanbul, with Ankara and Izmir also home to several operations. About one-third of Turkish call center jobs are in Antalya and other cities throughout the country.
Though these three major cities host most of the call centers, their reach is expanding to other regions. There is at least one call center in each of Turkey’s 67 provinces. This gives businesses more real estate to work with, as well as a broader pool of potential employees from which to hire.
An entry-level salary for a full-time call center operator or customer service representative in Turkey will earn an average of 5,370 ₺ (TRY) a month, which translates to about $484 USD.
For companies based in the United States, this is extremely affordable, amounting to less than $6,000 annually. It’s estimated that the salary of call center operators will grow by 38% over the next five years, but even with that increase, US companies are guaranteed to pay considerably less in labor costs than managing in-house.
Outsourcing call center services to Turkey has great benefits for businesses. Turkish citizens speak English professionally, but are often multilingual and also speak Turkish and Arabic. Their language skills, along with the country’s prime geographic location, make it a hotspot for call center businesses.
The cost of living in Turkey is low, so American companies will spend less than half of what they would in their own country for the same service. Companies can pay a living wage to Turkish employees while meeting their budgets. Real estate and other business-related expenses are also more affordable in Turkey.
Starting a call center in Turkey (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.