Save up to 50% on costs by outsourcing your call center services to the United Kingdom
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
The United Kingdom has become a hot spot for virtual call center and BPO outsourcing -- particularly for US companies looking for locations with a lower cost, English-speaking workforce.
Your business and brand depend on an excellent customer experience. Professional call center agents in the United Kingdom provide courteous real-time customer support. When setting up outsourced virtual call center services, US companies should consider outsourcing to the UK.
Youth Unemployment Rate (ages 15-34)
$2.7 trillion USD
Working Age Population (15-64)
Call Center Industry Growth Rate
Expected CAGR of 21.1% from 2020-2027
As of 2021, there are 671 call center businesses in the UK, which is a 4% decrease from 2016. Some of this decrease is due to the 2020 lockdown closing physical offices, as is expected. If you look at the raw data, you’ll see that call centers employ 1.3 million people, which is 4% of the entire UK workforce.
The industry is projected to grow in the coming years. The startup costs for call centers are low, with most of the budget going to wages. Therefore, US companies are inclined to outsource for high-quality employees.
Inner London is where most UK contact centers are located since it’s a business hub with a high density of local workers located nearby. Other cities with large call center businesses include Glasgow and Birmingham.
Manchester has many call centers, but that increases the competition and also pushes the operating costs higher. Most of a call center’s budgets are spent on wages, and areas with higher costs of living will need to pay higher wages to retain employees.
Many companies have found that Sheffield offers low business operating costs. There’s less competition there, though that means there are also fewer potential employees to hire from. It’s these nuances and complexities that TDS Global Solutions works with US companies to help navigate in order to find the best-fit call center services for them.
Salaries for call center agents in the UK can vary widely, but the average is around £25,000, which comes out to around $33,700 USD annually. This puts the base pay in the average range in terms of other jobs based in the same location.
Outsourcing call center services to the UK benefits US-based companies because there are no language or cultural barriers. UK employees are empathetic and relate well to clients. One company found that they received fewer than six complaints per 100,000 customers after outsourcing their customer service business to the UK.
Starting a call center in the United Kingdom (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.