Save up to 50% on costs by outsourcing your call center services to the United Kingdom. Let us connect you with a vetted, trusted partner who aligns with your industry and goals.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
Companies Served
Global Agents
Countries
Average CSAT Score
The United Kingdom is a top choice for call center outsourcing, especially for U.S. companies seeking cost-effective, English-speaking support. With a highly educated workforce, strong customer service culture, and robust digital infrastructure, the UK offers an ideal environment for both voice and non-voice BPO services.
The UK call center industry is known for its focus on quality assurance, strict data protection compliance under GDPR, and round-the-clock service capabilities. Companies frequently outsource functions to UK-based teams to improve service delivery while reducing operational costs.
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more.
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines.
Flexible support designed to handle everyday customer needs, maintaining quick response times and a consistent customer care experience.
Ongoing system monitoring and technical issue resolution with the help of automation tools reduces downtime and improves customer satisfaction.
Support for data entry, billing, and human resources management tasks improves accuracy and frees up internal teams.
Targeted lead qualification that identifies real opportunities, helping you keep the pipeline full without wasting internal resources.
Support for a range of campaigns, including product promotions, customer outreach, surveys, and service reminders.
Sales team support that drives revenue growth by improving operations and lowering customer acquisition costs.
Population
69.23 million
Youth Unemployment Rate (ages 15-34)
13.8%
GDP
$3.6 trillion USD
Working Age Population (15-64)
43.27 million
Business Language(s)
English
Call Center Industry Growth Rate
Expected CAGR of 21.1% from 2020-2027
With over 30 years of experience, TDS Global Solutions has helped businesses across industries find the ideal outsourcing partners to meet their unique business needs. Whether supplementing an in-house team or fully outsourcing, businesses benefit from expert call center agents handling a range of outbound tasks.
Here’s an overview of just a few of the industries that can benefit from outsourcing outbound call center services:
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Patient outreach and proactive engagement improve care quality and increase customer satisfaction.
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
Finding the right outsourcing partner can be overwhelming. With our call center outsourcing services, you get expert guidance in choosing a provider that matches your goals, budget, and operational needs. We handle the vetting process, making sure the partner you work with has a strong track record and experience in your industry. By working with us, you avoid the risks of trial-and-error selection and gain confidence knowing your outsourcing partner is equipped to deliver reliable results and meaningful cost savings.
From planning to execution, our partners help you improve performance, simplify workflows, and manage costs more effectively. Here’s how it works:
As of 2021, there are 671 call center businesses in the UK, which is a 4% decrease from 2016. Some of this decrease is due to the 2020 lockdown closing physical offices, as is expected. If you look at the raw data, you’ll see that call centers employ 1.3 million people, which is 4% of the entire UK workforce.
The industry is projected to grow in the coming years. The startup costs for call centers are low, with most of the budget going to wages. Therefore, US companies are inclined to outsource for high-quality employees.
Inner London is where most UK contact centers are located since it’s a business hub with a high density of local workers located nearby. Other cities with large call center businesses include Glasgow and Birmingham.
Manchester has many call centers, but that increases the competition and also pushes the operating costs higher. Most of a call center’s budgets are spent on wages, and areas with higher costs of living will need to pay higher wages to retain employees.
Many companies have found that Sheffield offers low business operating costs. There’s less competition there, though that means there are also fewer potential employees to hire from. It’s these nuances and complexities that TDS Global Solutions works with US companies to help navigate in order to find the best-fit call center services for them.
Salaries for call center agents in the UK can vary widely, but the average is around £25,000, which comes out to around $33,700 USD annually. This puts the base pay in the average range in terms of other jobs based in the same location.
Outsourcing call center services to the UK benefits US-based companies because there are no language or cultural barriers. UK employees are empathetic and relate well to clients. One company found that they received fewer than six complaints per 100,000 customers after outsourcing their customer service business to the UK.
Starting a call center in the United Kingdom (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
