Outsourcing HIPAA-compliant call center services helps healthcare organizations improve patient access and reduce administrative strain.
TDS Global Solutions can connect you with pre-vetted call center partners that meet strict HIPAA requirements, support high call volumes, and scale with your organization while keeping patient privacy and trust at the center of every interaction.
With 30+ years of experience and a vast vendor network, TDS Global Solutions matches organizations with the right providers to best satisfy their business needs.
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A HIPAA-compliant call center follows the requirements of the Health Insurance Portability and Accountability Act (HIPAA) to safely handle protected health information (PHI). Patient data is managed responsibly across calls and follow-ups to support safe, compliant communication.
For healthcare practices, this type of call center helps manage patient communications without increasing compliance risk, reduces staff workload, and supports consistent, trustworthy patient care.
Outsourcing makes it easy to adjust call center support as demand changes while reducing the cost of hiring and managing in-house staff.
HIPAA-compliant partners handle patient communications in a way that keeps protected health information secure.
Reliable call coverage and trained agents help healthcare providers improve patient satisfaction and retention by providing timely, clear support.
Outsourcing centralizes patient call handling, reducing bottlenecks and helping healthcare operations run more smoothly.
Our partners support healthcare organizations with reliable, day-to-day patient and member support through HIPAA-compliant call center operations.
Here are some of the support services our HIPAA-compliant call center partners commonly manage:
HIPAA-compliant agents handle incoming patient calls and route messages accurately to support timely care.
Outsourced scheduling support helps patients schedule appointments without overloading internal staff.
Trained representatives respond to patient questions and service requests while protecting sensitive health information.
Outsourced agents help confirm coverage details and eligibility accurately, reducing delays and administrative back-and-forth.
Around-the-clock call support ensures patient calls and voicemail messages are handled securely outside regular office hours.
Agents help manage refill requests by collecting information and routing it securely to the appropriate provider.
HIPAA-compliant agents handle patient billing outreach and payment discussions with professionalism and sensitivity.
Trained call center staff securely capture and update patient information, helping keep records accurate.
Healthcare outsourcing supports healthcare organizations as patient demand grows and service expectations increase, without adding internal overhead. With the right outsourcing partner, teams can manage patient communications at scale while maintaining responsive support and consistent service quality.
Finding the right HIPAA-compliant call center partner takes more than comparing costs. TDS Global Solutions connects healthcare organizations with vetted call center outsourcing providers that understand patient communications, regulatory requirements, and service expectations. Each partner is reviewed for healthcare experience and quality standards that support reliable, compliant support.
From onboarding through ongoing support, these teams integrate into your healthcare operations to manage daily call handling and administrative tasks with accuracy and care. Here’s how it works:
Our partners follow HIPAA regulations that define how patient information is accessed, stored, and protected.
Partners limit access to protected health information and require ongoing HIPAA training so staff understand proper handling and communication standards.
Secure systems, access controls, and safeguards are used to protect electronic health information from unauthorized access.
Partners sign required BAAs that define responsibilities between the covered entity and the call center for protecting health information.
Beyond healthcare industry support, our outsourcing partners also provide a wide range of contact center services. These solutions help manage customer interactions and day-to-day operations with consistent processes that scale as demand changes.
Below are additional outsourcing services available to support ongoing business needs:
Outsourced teams handle inbound calls, SMS, social media, and email to keep customer conversations timely and consistent.
External call center agents manage outbound calls and follow-ups using approved scripts and compliance guidelines.
Outsourced IT teams resolve routine technical issues quickly to reduce disruptions and downtime.
External teams manage structured operational tasks that require accuracy and repeatable processes.
Outsourced HR support handles administrative tasks and documentation that support daily workforce needs.
Outsourced accounting teams manage invoicing, reporting, and other transactional tasks with consistent accuracy.
Outsourced telemarketing teams conduct structured outreach to support campaigns and generate interest.
Outsourced sales teams support outreach and follow-up that help move opportunities through the sales process.
Healthcare call center services are just one part of what our outsourcing partners offer. If you need broader support or additional call center capabilities, we can connect you with a service provider that fits your volume and business needs.
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