Our healthcare call center and answering service partners are highly trained in HIPAA compliance. They understand the responsibility and urgency of the healthcare industry, and work to keep you—and your patients—safe.
Work with call center solutions that safeguard all protected health information while streamlining your internal processes. Our partners specialize in providing phone- and computer-based service that meets all HIPAA requirements for information safety and security.
Data encryption safely stores all call interactions and locks patient data access, only to be used by approved healthcare providers or companies.
Our compassionate and composed call center partners provide an effortless experience for all callers, regardless of need.
Improve patient satisfaction and mitigate risk while outsourcing the following:
Outsource healthcare-related communications, like appointment-setting, through secure live chat and text messaging options that follow HIPAA regulations.
Professional healthcare specialists can share fully encrypted private health information (PHI) to patients’ mobile devices with options for tracking message views and remotely wiping patient data from any device it’s been sent to. Patients can also confirm, reschedule, or cancel appointments directly through secure messages.
Outsourcing your healthcare services to our HIPAA-compliant partners allows you to offload and streamline time-consuming tasks while mitigating risk.
HIPAA-compliant call centers offer ongoing compliance training, ensuring your dedicated call center agents are able to take more responsibilities off your plate.
Due to the number of data security measures in place within a HIPAA-compliant call center, they are significantly less likely to experience data breaches that expose sensitive information.
Our partners follow strict access controls and staff training to protect health information while supporting secure, compliant patient care delivery.
They use encryption, secure logins, risk assessments, and system monitoring to keep electronic health data safe, accurate, and always accessible.
Our partners sign BAAs with vendors to ensure HIPAA compliance, giving you confidence that your health information is handled securely and responsibly.
High-quality customer care provided around the clock and across a wide range of industries
Omnichannel customer support for all inbound channels—from fielding phone calls to answering services for chats, emails, and more
Prospecting, cross-selling, up-selling, and follow-up calling that drives positive revenue results, adheres to all legal requirements, and avoids costly fines
Structured outbound services to drive incremental revenue and new customer acquisition
Technical support to allow more bandwidth for your internal resources to handle critical and escalated issues
Back-office operations that can be outsourced, enabling you to focus on core business functions
Real-time live chat solutions via a chat interface, SMS/text, direct messaging, and more
Sales support to amplify revenue growth by strengthening sales operations and lowering customer acquisition costs (CAC)
Compliance with HIPAA regulations shouldn’t impact your partner’s ability to provide for your call center needs, such as appointment scheduling, customer support, and phone-based patient care. However, by finding and partnering with a HIPAA-compliant call center that you can rely on, your operational workflows will become significantly more streamlined, allowing in-house healthcare teams to focus on patients, and allowing patients to receive the remote follow-up and assistance they need.
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