Reliable Support, Built to Scale
TDS matches you with vetted contact center and call center providers in Nicaragua. Talk to our team to save over 50% on costs.
With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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Average CSAT Score
Nicaragua offers some of the best skilled, English-speaking workers within the field of customer service. It is just part of why the country is emerging as an attractive competitor for call center and business process outsourcing (BPO).
The country offers benefits for companies who are looking for both English and Spanish-speaking customer service options. Further, the country has a BPO market value of $152 million that’s expected to continue to grow.
Population
6.625 million
Youth Unemployment Rate (ages 15-34)
9.94%
GDP
$19.7 billion USD (World Bank, 2024)
Working Age Population (15-64)
4.29 million
Business Language(s)
English and Spanish
Talk to an Outsourcing Expert
Tell us your goals and budget. We'll walk you through provider options and the right next step.
It costs between $15 and $17 per hour to outsource call center services to a reputable partner in Nicaragua. These are fully-loaded hourly rates that include all operating costs such as wages, taxes, benefits, facilities, IT infrastructure, management, and other business expenses.
Businesses typically save around 50% to 60% compared to maintaining in-house operations in the U.S. Nicaragua offers a bilingual, educated workforce and growing infrastructure, making it an efficient and affordable nearshore option for high-quality customer support.
The main reason many U.S. companies are deciding to outsource to Nicaraguan call centers is the high-quality service provided and competitive cost of that labor. For a fraction of the cost of managing in-house call centers, US-based companies can leverage talented workers in Nicaragua that are highly trained and eager to work in a variety of call center capacities.
While English is not the primary language in the country, many Nicaraguans still speak it fluently. Their bilingualism makes them an excellent match for companies with a mix of English- and Spanish-speaking customers.
The city with the most call centers in Nicaragua is Managua, the largest city in the country. It is also the epicenter for the country's culture and commerce, making it an ideal location for call center support and expansion.
There are many advantages to outsourcing call center services to Nicaragua, starting with the considerable cost-saving benefits.
Additionally, U.S. companies gain access to a pool of English-speaking workers and a highly skilled workforce, trained in a variety of call center settings, roles, and industries. Nicaragua’s cultural and economic practices also align favorably with those in the United States.
Getting started with call center outsourcing in Nicaragua (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company's outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.
Nicaragua offers competitive labor costs similar to other Central American markets like Honduras and El Salvador, though its BPO industry is generally smaller and less internationally established than in Costa Rica or Guatemala. Companies typically evaluate Nicaragua alongside these neighboring markets based on cost, provider maturity, and specific language needs.
