Save over 50% on costs by outsourcing your call center services to Nicaragua
With decades of experience and a vast vendor network, we match businesses with the solution providers to best satisfy their operational needs.
Average CSAT Score
Nicaragua offers some of the best skilled, English-speaking workers within the field of customer service. It is just part of why the country is emerging as an attractive competitor for call center and business process outsourcing (BPO).
The country offers benefits for companies who are looking for both English and Spanish-speaking customer service options. Further, the country has a BPO market value of $152 million that’s expected to continue to grow.
Youth Unemployment Rate (ages 15-34)
$12.62 billion USD
Working Age Population (15-64)
English and Spanish
Call Center Industry Growth Rate
The average Nicaraguan call center agent makes a monthly salary somewhere between 4,150 NIO ($117.83 USD) on the low end to 23,100 NIO ($655.88 USD) at the highest. Typically, though, most call center agents make around $300 USD/month, which represents a massive discount compared to the monthly pay for agents in the United States.
Altogether, US companies can save an average of 50-60% when they choose to outsource to Nicaragua.
The main reason many U.S. companies are deciding to outsource to Nicaraguan call centers because of the high-quality service provided and competitive costs of that labor. For a fraction of the cost of managing in-house call centers,, US-based companies can leverage talented workers in Nicaragua that are highly trained and eager to work in a variety of call center capacities.
While English is not the primary language in the country, many Nicaraguans still speak it fluently. Their bilingualism makes them an excellent match for companies with a mix of English- and Spanish-speaking customers.
The city with the most call centers in Nicaragua is Managua, the largest city in the country. It is also the epicenter for the country's culture and commerce, making it an ideal location for call center support and expansion.
Call center agents in Nicaragua typically make 10,600 NIO per month, which translates to about $300 USD. That means that, on an annual basis, their salary comes out to less than $4,000 USD. While savings for US companies average around 50-60% when all costs are accounted for, they can still come out to be even more than that.
There are many advantages to outsourcing call center services to Nicaragua, starting with the considerable cost-saving benefits.
Additionally, U.S. companies gain access to a pool of English-speaking workers and a highly skilled workforce, trained in a variety of call center settings, roles, and industries. Nicaragua’s cultural and economic practices also align favorably with those in the United States.
Starting a call center in Nicaragua (or another outsource location in our extensive network) starts with a needs analysis to develop a deep understanding of your business and scope your company’s outsourced requirements.
TDS Global Solutions works with you to customize an RFP specific to your business, match you to best-fit contact centers, and facilitate selection, coordination, and contract negotiations.
Finding the right location for your call center and then carrying it all the way to execution causes companies undue strain when forced to do it on their own. TDSGS streamlines this entire process from start to finish and with little to no fees involved for our advisory services.