Home improvement call center outsourcing supports inbound call answering and outbound calling to increase lead capture and estimate bookings.
TDS Global Solutions can connect you with vetted call center partners that match your services, call volume, and outreach needs. You get dependable coverage that keeps your schedule full and your customers informed.
With decades of experience and a vast vendor network, we match home improvement companies with the call center outsourcing providers to best satisfy their business operations needs.
Higher Customer Satisfaction
in Client Savings
Outsourcing Programs Delivered
Global Agents
A home improvement call center is a support team that manages customer calls and messages for your contracting, remodeling, or home service business. The outsourced team can answer questions about your services and capture lead details so your internal sales team can respond quickly.
You reduce overhead while gaining access to skilled agents, proven processes, and flexible staffing options.
Customers reach a trained support team that knows your services and responds quickly, even during peak seasons.
Outsourced teams handle time-consuming tasks, giving internal staff more room to focus on project delivery and field operations.
Dedicated agents follow up on every inquiry, which helps capture more qualified leads and close more appointments.
Managing customer calls internally can get tough as your home improvement business grows. Outsourcing call center support helps you handle more requests without overwhelming your team and ensures consistent customer interactions.
Here are some of the key services our partners can provide to support your business and streamline day-to-day operations:
Call center agents capture new inquiries, qualify the caller, and pass clean details to your team for fast follow-up.
Dedicated appointment scheduling to verify the service area, confirm product interest (roofing, HVAC, solar, etc.), review financing, and coordinate a consultation.
Outbound agents run calling campaigns to promote offers and book appointments from targeted lists.
Customer care for homeowners and contractors, including issue resolution and post-job support.
Agents handle pricing and service questions across channels, and route more complex requests to the right person.
Dispatch support collects job details and connects urgent requests with the right technician quickly.
Teams handle call documentation and basic admin updates, so your office stays organized and your team stays focused.
Agents follow up on missed calls, bringing leads back into the pipeline while interest is still high.
Finding the right home improvement outsourcing partner takes careful vetting and home services experience. Through our call center outsourcing services, we can connect you with a service provider that fits your goals, call volume, and budget. Every partner is reviewed for reliability and a proven track record, so you can feel confident trusting the team that supports your customers.
From setup to day-to-day coverage, these providers help you capture more leads and keep scheduling and customer support running smoothly. Here’s how it works:
Teams manage customer emails for quotes, scheduling, project questions, and service issues with fast, accurate replies.
Real-time chat for estimate requests and booking via web chat, SMS, and messaging channels.
Agents respond to DMs, comments, and reviews, answer service questions, and make sure urgent issues reach the right person quickly.
Support with recruiting coordination, onboarding, and ongoing HR admin, like employee documentation and basic policy questions.
Teams manage invoicing and payment posting to keep cash flow clear, and handle reconciliations so your books stay accurate month to month.
Agents use a professional, compliant process to recover past-due invoices while protecting customer relationships, with clear notes on every outreach attempt.
Sales support that improves lead response, qualification, follow-up, and revenue results while lowering CAC.
Developers handle system updates and integrations that support your day-to-day operations, improving quoting workflows and making scheduling easier to manage.
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