Save over 50% on costs by outsourcing your call center services to Colombia
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Colombia is one of the top destinations for call centers and overall business process outsourcing (BPO). With a population of over 50 million, Colombia has the 3rd largest labor force and 4th largest BPO market in Latin America.
AT Kearney has rated Colombia as one of the top 10 destinations for outsourcing across the globe. Because of its large and well-educated contact center workforce, hundreds of companies in North America and around the world are outsourcing their back-office services to Colombia call centers.
Population
51.96 million
Youth Unemployment Rate (ages 15-34)
26.45% unemployment
GDP
$314.5 billion USD
Working Age Population (15-64)
35.9 million
Business Language(s)
English and Spanish
Call Center Industry Growth Rate
3.8%
Colombian BPO companies really do offer it all. Outsourced Colombian call center agents can provide BPO services and inbound/outbound call center services for a variety of industries including:
Outsourced agents are able to ensure an ideal customer experience by communicating in your clients’ preferred manner, whether that’s via phone, email, SMS, social media, live chat, and more.
Compared to US and Canadian pricing, it is much cheaper to outsource business in Colombia. US and Canada call center rates average around $15-$45 an hour, while Colombia rates average around $8-$18 an hour.
US companies are deciding to outsource to Colombia because of Colombia’s cheaper rates, eager and growing workforce, and excellent infrastructure. Colombia has the 4th largest BPO industry in all of Latin America, making it a desirable option for companies looking to outsource customer service relations and technical support.
The primary locations for Colombian call centers are Bogota, Barranquilla, and Medellin, the country’s most densely populated cities.
Most companies outsourcing to Colombia will see most of their savings in labor costs. However, outsourcing is also cost-efficient in terms of hiring, training, and recruiting costs. Companies outsourcing call centers to Colombia average savings of around 40-50%.
Aside from the cost savings, outsourcing to Colombia has a number of other advantages, including its shared time zone with the US. Colombia has been referred to by some as the most business-friendly country in Latin America. The Colombian BPO market has seen major growth in the past few years, and that growth is expected to continue.
On top of that, over 99% of Colombians speak fluent Spanish, making Colombia a great option for US companies looking for bilingual talent.
