LinkedIn-TeleDevelopment executive business forum on Era of Talent Intelligence with (from left) TeleDevelopment's Jon Kaplan, LinkedIn's Kunal Malhotra and Cliff Adora, TeleTech's Arthur Nowak, Transcom's Mark Lyndsell, and Manulife's Hans Montenegro in Shangri-la at The Fort BGC, Taguig City.
TALENT INTELLIGENCE:
New data and insights on LinkedIn, the social network for business professionals, benefit Philippines-based recruiters and jobseekers.
LinkedIn's network in the Philippines has historically covered thousands of open job posts, standardized skills, and schools, colleges, and universities nationwide, alongside a large member base spanning companies across the country.
In an executive business forum in Shangri-la at the Fort in Bonifacio Global City, Taguig, speakers from LinkedIn discussed the new era of harnessing talent intelligence. For the business forum, LinkedIn worked with TeleDevelopment Services, a talent solutions partner in the Philippines.
The speakers were Kunal Malhotra of LinkedIn Enterprise Solutions new business acquisition for the Philippines, and Cliff Adora of LinkedIn corporate customer acquisition and partnerships with Philippine industry stakeholders. TeleDevelopment president Jon Kaplan moderated the forum.
Panelists include Arthur Nowak, SVP of TeleTech's Asia Pacific operations; Hans Montenegro, COO of Manulife's IT delivery centers; and Mark Lyndsell, CEO of Transcom's Global English Region.
Forum participants include leaders and representatives from TeleTech, VXI Global, Transcom, SPI Global, Convergys, 24-7 Intouch, iQor, and Concentrix.
The participants' concerns include quality of hire, retention rate and performance retention, fill rate and attrition, plus conversion and engagement. Moreover, they include net promoter score and employee performance, demographics, cost per hire and return of investment, and hiring assessments.
Participants also expressed interest in TeleDevelopment language assessment and recruitment solutions, payroll and managed services, among others. Further, they were interested in LinkedIn corporate recruiter dashboard, job slots and job postings, company and career page, and media solutions.
Talent Intelligence is a way to harness data and insights to reinvent and improve every step of the recruitment process. Combining these insights with the right instincts delivers a winning talent strategy.
Malhotra said open information and technology have created three new realities in the talent industry. These include:
For his part, Adora stressed that LinkedIn has the broadest and deepest real-time data on professionals and companies.
Adora cited three major data points, which include:
For a current look at how AI and data are shaping recruitment, see this overview of AI in talent acquisition.
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About TDS Global Solutions (formerly TeleDevelopment Services Inc.)
TDS has established key partnerships with organizations to serve and stimulate growth in the IT-BPM industry. It has spent decades providing outsourcing solutions, management consulting services, talent assessments, executive recruitment, and vendors election & management for crucial departments of call center operations. For more info, please email TDS at marketing@tdsgs.com or dial US number(1-888) 788-4441.
