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TDS Global Solutions (formerly TeleDevelopment) is your indispensable resource for providing news, views, analysis and thought-leadership for the global community.

May 22, 2023
How (and Why) to Outsource Financial Services: A Guide
Why should you consider outsourcing financial services? Here’s your quick primer on what it is, the main tasks to outsource and benefits, and getting started.
May 9, 2023
The Pros and Cons of Outsourcing Healthcare
Wondering if healthcare outsourcing is the right for you? Here’s a look at the pros and cons, and common functions that can benefit your facility
April 24, 2023
A Complete Guide for Outsourcing to Brazil
Wondering how outsourcing to Brazil works and what you need to know to be successful? Let’s take a deep dive here.
April 10, 2023
Outsourcing to Chile: Tips and Benefits
Wondering whether outsourcing to Chile is for you? Here’s a quick look at how Chile business culture can work in your favor.
March 27, 2023
Pros & Cons of Outsourcing to Mexico—And 5 Tips for Success
Aside from its proximity to the U.S., there are numerous benefits to outsourcing business processes to Mexico. Learn pros, cons, and key nearshoring facts.
March 13, 2023
How to Outsource to Colombia: Finding Partners, Managing Relationships & Evaluating Results
When looking into outsourcing to Colombia, you should know how to find the right partners, manage that relationship, and evaluate results. We’ll tell you how.
February 27, 2023
8 BPO Trends That Will Impact Your Business in 2023
Business process outsourcing is a growing aspect of today's business landscape. Learn about BPO trends in 2023 and how you can capitalize on them.
February 9, 2023
What is Call Center Shrinkage, and How to Reduce It
Call center shrinkage is unavoidable … but what’s an acceptable rate? Learn to calculate shrinkage and implement policies to reduce call center shrinkage.
January 30, 2023
Outsourcing to Asia: A Complete Guide
Discover the 11 top outsourcing destinations in the Asia-Pacific region, and learn how to find the ideal outsourcing partner for your business.
January 16, 2023
Why Outsource to Latin America: Benefits and Top Destinations
Here are some of the primary reasons North American companies are outsourcing in Latin America and some of the best places they can send work.
January 4, 2023
What is Offshore Outsourcing and How Does It Work (2023 Guide)
Discover how offshoring is different from other types of outsourcing; commonly outsourced business functions; benefits of outsourcing; and more.
December 12, 2022
Your Complete Guide to Outsourcing to the Philippines
The Philippines is a top-rated outsourcing destination for many reasons. Learn everything you need to know about outsourcing to the Philippines right here.

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