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TDS Global Solutions (formerly TeleDevelopment) is your indispensable resource for providing news, views, analysis and thought-leadership for the global community.

January 30, 2023
Outsourcing to Asia: A Complete Guide
Discover the 11 top outsourcing destinations in the Asia-Pacific region, and learn how to find the ideal outsourcing partner for your business.
January 16, 2023
Why Outsource to Latin America: Benefits and Top Destinations
Here are some of the primary reasons North American companies are outsourcing in Latin America and some of the best places they can send work.
January 4, 2023
What is Offshore Outsourcing and How Does It Work (2023 Guide)
Discover how offshoring is different from other types of outsourcing; commonly outsourced business functions; benefits of outsourcing; and more.
December 12, 2022
Your Complete Guide to Outsourcing to the Philippines
The Philippines is a top-rated outsourcing destination for many reasons. Learn everything you need to know about outsourcing to the Philippines right here.
November 21, 2022
What is Onshore Outsourcing?
Onshore outsourcing allows businesses to retain business operations in their own country while saving costs–along with a variety of supplemental benefits.
November 5, 2022
Why Outsource Sales? Benefits & Expectations When Outsourcing Sales Efforts
There are many benefits to outsourcing your sales efforts, like saving time and money, increasing efficiency, and helping your business reach its potential.
October 24, 2022
How To Train Call Center Agents
Want to elevate customer satisfaction levels? Start with call center training that gives your outsourced agents the tools and resources they need to succeed.
October 10, 2022
Pros and Cons of Outsourcing Customer Service
Business process outsourcing can streamline operations and reduce costs across all industries. See the pros and cons involved, and why it’s all worth it.
September 23, 2022
Questions To Ask When Outsourcing a Call Center
Call center outsourcing comes with tons of benefits to your business, but asking the right questions is critical to finding the right partner.
August 31, 2022
Inbound vs Outbound Call Centers
The ultimate guide to knowing the difference between an inbound call center and an outbound call center. Learn more now.
August 17, 2022
Help Desk vs Technical Support: What to Know Before Selecting an Outsourcing Partner
Discover the differences between help desks and technical support teams, and the benefits involved in outsourcing these services.
July 28, 2022
Onshore vs Offshore Call Centers: What’s the Difference?
Ever wondered about the difference between onshore vs offshore outsourcing, and which would work better for your company? Here’s your complete primer.

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