Blog

TDS Global Solutions (formerly TeleDevelopment) is your indispensable resource for providing news, views, analysis and thought-leadership for the global community.

July 17, 2025
Multichannel Contact Center: Everything You Need to Know
Discover how a multichannel contact center improves customer service through phone, email, chat, and social media support.
June 30, 2025
Outsource Appointment-Setting to Boost B2B Sales & Lead Quality
Outsource appointment setting to improve lead quality, scale B2B outreach, and keep your sales team focused on closing deals.
June 19, 2025
Eastern Europe Outsourcing: Top 6 Countries for Software Development
Eastern Europe outsourcing offers top talent, lower costs, and time zone benefits—learn which countries are best for software development.
June 17, 2025
Is AI Replacing Call Centers? Why the Human Touch Still Matters
Is AI replacing call centers? Explore how AI is transforming support operations & why human agents still play an essential role.
June 11, 2025
Outsourcing to Latin America: Benefits & Top Destinations
Discover some of the main reasons North American companies are outsourcing to Latin America.
June 9, 2025
Why Companies Are Outsourcing to Costa Rica in 2025
Learn why companies are outsourcing to Costa Rica for skilled talent and a stable business environment.
June 2, 2025
Nearshore vs Offshore Outsourcing: What's the difference?
Learn how nearshore vs offshore outsourcing compares in cost, communication, and fit for different business needs.
May 23, 2025
What is Call Center Shrinkage and How to Reduce It
Call center shrinkage is unavoidable, but what’s an acceptable rate? Learn to calculate shrinkage and implement policies to reduce call center shrinkage.
May 15, 2025
A Complete Guide for Outsourcing to Brazil
Discover why Brazil outsourcing is a smart move for businesses looking for cost-effective services & skilled talent.
May 13, 2025
Ultimate Guide to Outsourced B2B Lead Generation
Learn how outsourced B2B lead generation helps you reach decision-makers and improve lead quality.
April 25, 2025
How E-commerce Outsourcing Can Grow Your Business
Grow your business with e-commerce outsourcing by streamlining operations, reducing costs, and boosting customer satisfaction.
April 22, 2025
Why You Should Outsource Financial Services in 2025
Outsource financial services to cut costs, streamline operations, and boost growth.

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