Choosing an outsourcing advisor is often one of the first real decisions companies face when exploring outsourcing. The right advisor can make the process clearer and easier to manage, while the wrong one can create extra work or slow progress.
This page compares TDS Global Solutions and Outsource Consultants for companies looking into business process outsourcing (BPO), call center support, or broader business process initiatives. It looks at how each firm works, how involved they are throughout the process, and where their approach tends to make the most sense, so you can get a clearer sense of which option fits your business needs and internal structure.
An outsourcing advisor helps companies decide which call center services to outsource and which external partners are best suited to handle that work. The advisor does not provide the actual outsourced services. Instead, their role is to guide the decision process so companies can move forward with clearer options and fewer unknowns.
An advisor works closely with your internal team to understand core business goals, define requirements, and identify gaps in your current setup. From there, they research and assess potential providers based on experience, capabilities, location, and risk. This helps narrow the field and makes it easier to compare options practically.
Most engagements begin with discovery, followed by vendor evaluation and support during selection. Some advisors remain involved during onboarding to help align expectations, define KPIs, and establish real-time reporting. Throughout the process, the advisor remains neutral, focused on helping companies make informed decisions rather than managing an outsourced team directly.
Companies utilize BPO consulting services when they see the potential value of outsourcing but are unsure how to approach it. The decision can feel heavy, especially for startups or growing teams planning market entry or scaling support services. A consultant brings structure to the process and helps reduce the risk of missteps.
Common reasons companies use BPO consulting services include:
In these cases, BPO consulting services help companies streamline decisions and move forward with greater confidence.
Founded in 1991, TDS Global Solutions is an independent BPO advisory firm that helps organizations make informed outsourcing decisions. The boutique firm acts as a neutral advisor, guiding companies through planning and partner selection without delivering outsourced services itself.
TDS Global Solutions focuses on matching companies with pre-vetted and proven outsourcing partners based on business goals, internal structure, and long-term needs. Its approach goes beyond surface-level vendor comparison by using operational insight, performance data, and outsourcing strategies tied to cost-effective growth and retention.
In addition to outsourcing advisory, TDS Global Solutions works with organizations on executive recruitment, AI consulting, and process automation optimization. This allows call center outsourcing decisions to align more closely with staffing, workflows, and future growth, rather than being handled as one-off initiatives.
Founded in 2013, Outsource Consultants is an outsourcing advisory firm that helps companies evaluate and select external service providers, with a focus on contact center and customer care outsourcing. The firm operates strictly as an advisor and does not deliver outsourced services.
Outsource Consultants works with organizations that are exploring outsourcing or reviewing existing provider relationships, often when internal teams want help navigating the provider market and understanding available options. Its work is typically centered on customer support and contact center operations.
The firm’s approach emphasizes discovery and education, followed by a structured comparison of potential providers. Support generally continues through evaluation and selection, after which service delivery and ongoing management are handled by the chosen outsourcing provider.
Below is a comparison of how each firm approaches the key stages of the outsourcing advisory process, including how they vet partners and what support looks like after a provider is selected.
TDS Global Solutions evaluates potential partners through a vetted global provider network spanning more than 40 countries. Rather than presenting a long list of options, the focus is on narrowing the field based on long-term fit and business goals.
Outsource Consultants identifies and compares providers based on defined requirements. The approach centers on helping companies understand how shortlisted vendors differ, making it easy to weigh options and choose a provider that meets their immediate needs.
TDS Global Solutions is typically involved from early discovery through partner selection, with recommendations often delivered within 5-10 business days. For companies that want additional support, the firm may remain involved during early onboarding to help align expectations and reduce friction at the start of the relationship.
Outsource Consultants is mainly involved during discovery and vendor evaluation. Engagements usually conclude once a provider has been selected, with onboarding and ongoing management handled by the client and the chosen provider.
TDS Global Solutions uses a structured communication approach with clear milestones and regular check-ins. This helps teams stay aligned throughout the decision process and reduces uncertainty as key choices are made.
Outsource Consultants centers communication on clarity during the evaluation phase. Updates focus on explaining available options and highlighting decision points as companies move toward selection.
TDS Global Solutions adjusts its advisory approach based on company size, industry, and internal complexity. This flexibility can be helpful for organizations with evolving needs or plans that span multiple functions.
Outsource Consultants applies a more consistent framework across engagements. The approach is intended to keep evaluations clear, structured, and easy to compare across providers.
TDS Global Solutions may remain involved during early onboarding and initial performance tracking to help ensure a smoother transition. Some clients report meaningful improvements in efficiency or cost reduction after refining their outsourcing programs with this added support.
Outsource Consultants typically concludes its engagement after partner selection, with onboarding and ongoing management handled by the client and the selected provider.
Companies often choose TDS Global Solutions for their outsourcing advisory needs when they want guidance that goes beyond vendor comparison and stays connected to how their business operates. The firm’s approach focuses on understanding context first, then helping teams move forward with clarity and confidence.
TDS Global Solutions is often a good fit for companies that:
This level of involvement tends to resonate with organizations making high-impact outsourcing decisions that need to hold up over time. As Dan Reyes of Genpact shared, “TDS Global Solutions is a true partner of our company as well as the BPO industry itself.”
If your team is evaluating outsourcing options and wants guidance that stays aligned with your goals from the start, contact TDS Global Solutions to talk through your needs and next steps.
The difference between consulting and outsourcing is that consulting provides guidance and advice, while outsourcing involves an external provider doing the work. A consultant helps your company plan and choose solutions, whereas an outsourcing provider delivers and manages the services directly.
TDS Global Solutions offers a broader advisory scope that can include partner matching, vendor management support, and involvement beyond selection. Outsource Consultants focuses more on discovery and provider comparison, with a narrower role centered on helping companies evaluate options.
No. TDS Global Solutions does not act as the call center outsourcing provider. It serves as an advisor that helps your company evaluate and choose external service partners, while the actual delivery of outsourced work is handled by the selected provider.
Our custom-built solutions are specially designed to meet your business objectives, connecting you with the right provider for your needs. Connect with us today, and find out how we can drive your business to new heights.
