With decades of experience and a vast vendor network, TDS Global Solutions matches businesses with the best call center service providers to satisfy their operational needs.
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Business process outsourcing and the call center industry at large is one of the fastest-growing sectors in the Philippines, accounting for 10% of the country’s GDP. Philippines BPO is a $150 billion industry, and over one million Filipinos work at call centers. The workforce is largely young and college-educated, and the low cost of operations makes it a highly desired location for companies looking to offshore their customer service operations.
Population
109.6 million
Youth Unemployment Rate (ages 15-34)
6.67% (total unemployment rate 3.36%)
GDP
$376.8 billion USD
Working Age Population (15-64)
68.89 million
Business Language(s)
English and Filipino
Call Center Industry Growth Rate
Expected CAGR of 5.6% through 2022
Customer engagement, order confirmations, upselling, abandoned cart follow-ups, and loyalty program outreach.
Lead generation, appointment setting, client nurturing, and follow-up communication for property buyers and sellers.
Customer acquisition, loan and credit card promotions, fraud prevention outreach, and retention campaigns.
Subscription renewals, customer winback, service upgrades, and troubleshooting outreach.
Reservation confirmations, guest satisfaction surveys, loyalty program enrollments, and promotional outreach.
As is the case with most outsourcing decisions, the main factor is cost. With a low cost of living there and low operational costs, outsourcing your call center needs to the Philippines provides a great return on investment. If you need customer support, technical support, or telemarketing, outsourcing BPO in the Philippines can save a lot of money.
Based on data from the Philippines, a call center agent’s monthly salary can range from 11,900 PHP (Philippine peso) on the low end of the pay scale to 66,000 thousand PHP on the extreme high end. On average, the monthly salary of a call center agent in the Philippines is roughly 30,600 PHP, or 367,000 PHP annually ($7,346 USD).
The Philippines offers several excellent locations for outsourcing call centers, including Manila, Cebu, Davao, Bacolod, and Iloilo; all top choices. Each of these cities offers a young and educated population, and English is an official language.
Even though call center agents are among the highest-paid workers in the Philippines, outsourcing your call center needs creates significant savings. While a call center agent in the US can be expected to earn $30,000 per year, the same worker in the Philippines only makes about $7,268 per year. This can cut your call center labor cost by up to 70%.
Call center outsourcing and other BPO in the Philippines typically pay workers between $2.50/hr on the low end and $10/hr on the high end. However, this can vary depending on the skills required. This is significantly cheaper than the wage for an equivalent role in the U.S., which could fall anywhere between $15/hr and $45/hr, depending on the service.
