Outsourcing medical answering support helps clinics handle patient calls accurately while reducing costs.
TDS Global Solutions connects healthcare providers with vetted medical answering partners who handle incoming calls with accuracy and security. Our network follows HIPAA standards and delivers clear communication so your clinical team can focus on patient care instead of phone coverage.
With 30+ years of experience, TDS Global Solutions screens and matches healthcare organizations with answering service partners who deliver compliant call support and protected health information (PHI) protection. We evaluate each provider for quality, security protocols, and operational reliability before recommending them to your practice.
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Medical answering services are professional call centers that handle phone calls for healthcare providers outside regular staff hours or whenever the office can’t answer. These specialized teams schedule appointments, route urgent calls to on-call staff, and provide basic information while following HIPAA regulations to protect patient privacy. This helps streamline everyday tasks that often pull staff away from in-person needs.
Healthcare organizations use outsourced call support to reduce hold times and maintain consistent patient access. Research shows that 60% of patients abandon calls after waiting just one minute, which means reliable phone coverage directly affects patient satisfaction and retention.
Outsourcing eliminates the payroll, benefits, and training expenses of maintaining 24/7 in-house coverage while giving you predictable monthly costs.
Specialized medical professionals answer calls quickly and connect patients with the right support without frustrating delays.
HIPAA-trained agents use encrypted channels and follow clear privacy procedures that help build patient trust.
Call coverage expands or contracts with your volume patterns, accommodating seasonal changes and growth without hiring decisions or workflow disruptions.
Outsourced answering teams manage your daily calls so patients always reach a knowledgeable voice. Agents gather call details, determine urgency, and route information according to your protocols.
Your clinical staff stays focused on in-office care while trained professionals handle phone inquiries. Call volume fluctuations become manageable, even during unexpected surges from weather events or local health concerns.
Round-the-clock triage support helps your practice stay available during nights, weekends, and holidays. Agents follow your preferred process for gathering details and sending information to the right contact.
Patients reach a qualified agent outside regular office hours, ensuring your practice maintains accessibility during nights, weekends, and holidays.
Every phone call follows documented privacy protocols, protecting sensitive health information and supporting your compliance obligations.
Agents collect relevant information and alert your on-call providers based on your established urgency criteria and contact procedures.
Patients can book, reschedule, or cancel appointments outside office hours while agents maintain your calendar according to your scheduling rules.
Dedicated teams monitor invoices and collections to support faster payments and better revenue tracking.
Accountants deliver reports and financial statements that highlight performance trends and guide informed business decisions.
Outsourcing patient call support gives practices a trained team that can adjust to changing call volume while keeping patient information protected. It reduces constant interruptions for clinical staff and keeps phone coverage reliable, which improves access, keeps schedules moving, and makes the overall patient experience smoother.
Selecting a medical answering partner requires careful evaluation of compliance history, training standards, and operational reliability. Through our call center outsourcing services, we can connect you with pre-screened providers who match your volume requirements and budget constraints. Each provider is reviewed for experience and patient-handling quality, giving you peace of mind as you move forward.From onboarding to daily operations, these partners help you improve call handling and reduce delays. Here’s how it works:
Trained teams help patients with routine questions and simple requests, easing the load on your front desk.
Coverage across phone, chat, email, or text so patients can reach your practice in the way that feels most natural to them.
Teams handle patient recalls and follow-up outreach in a compliant, patient-centered manner.
Targeted outreach that helps specialty practices connect with people looking for the care you provide.
Technical help that keeps your systems stable while your internal team focuses on protected clinical systems.
Billing, claims follow-up, or patient data entry support that helps your practice reduce delays and stay organized.
Real-time chat or text support that answers quick questions and directs messages to the correct staff member.
Support for practices that depend on consultations or elective services, helping raise patient interest without increasing staff workload.
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Schedule a call to get matched with pre-screened medical answering service providers that meet your volume requirements, budget, and compliance standards.
