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Business Continuity & Incident Management Plan

Dear partners,

We would like to reassure all of our existing and new customers that a full Business Continuity and Incident Management Plan is in place to manage and prepare for the impact of COVID-19, including the provision for a company-wide work from home scenario. At this stage, we do not anticipate any major issues in our ability to continue delivering exceptional levels of customer service.

TDSGS will leverage the available technology to attend to our clients’ needs during this time despite travel restrictions and other challenges that will impact the business operations.

If there are any changes on resources, methods or tools that will be using, we will closely collaborate with you directly to ensure well-ordered business delivery or operations.

Given the situation, all members of our team are working from home. Rest assured that necessary measures are taken to ensure the security of data. When physical documents or delivery is required, we will make necessary logistics so that the safe delivery or collection will be carried out.

BUSINESS CONTINUITY

TDSGS is committed to the continuity of all our services to our partners. You can reach out to us through mobile phones, email or video conferencing platform. If you are worried in any way or would like more information about our contingency plans, please do not hesitate to get in touch. We are happy to help in any way we can.

Thank you for your cooperation and understanding. We hope that everyone at your end stays fit and healthy. Take care and stay safe.

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About TDS GlobalSolutions (formerly TeleDevelopment Services Inc.)

TDS has established key partnerships with organizations to serve and stimulate growth in the IT-BPM industry. It has spent decades providing outsourcing solutions,management consulting services, talent assessments, executive recruitment, and vendor selection & management  for crucial departments of call center operations. For more info, please email TDS at marketing@tdsgs.com or dial US number(1-888) 788-4441.


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