ill collaborate to enhance call center operations, help clients hire better-performing leaders, and achieve lower costs and higher performance
BROADVIEW HEIGHTS, Ohio — TDS Global Solutions (https://www.tdsgs.com) and Robert C. Davis and Associates (https://robertcdavis.net) have announced a strategic partnership that will allow their clients to tap into the combined resources of the two companies to:
“With our commitment and proven track record assisting leading corporations to hire better-performing leaders across North America, South America, LATAM and The Philippines; to assess talent in better ways; to improve call center operational performance; and to successfully launch BPO and shared services centers in The Philippines, we are a natural partner for Robert C. Davis and Associates,” said Jon Kaplan, President of TDS Global Solutions. “Our partnership with RCDA places global companies in the best position to quickly hire and assess the best talent in the call center industry (and other industries) in order to hire their next generation of leaders and grow their company to new heights,” he said.
For almost 30 years, TDS has been at the forefront of the contact center and BPO/BPM industry by providing mission-critical end-to-end products, services and human capital support through technological innovation and industry best practices. TDS has helped its clients improve top-line revenue and bottom-line profitability.
“Our expertise is the result of engagements with in-house as well as service providers and shared services providers throughout the world,” Mr. Kaplan said. “Working from our offices in the US and The Philippines, we deploy experienced professionals to help organizations succeed from any location—domestic, nearshore, and offshore.”
“With the new TDS-RCDA partnership, we now offer our combined clients a global first of industry-leading training, coaching, consulting, language and writing assessments, and executive recruiting support to enable our clients to provide the highest level of customer care and sales support to their clients,” he said.
Since starting Atlanta-based Robert C. Davis and Associates in 1977, founder and CEO Bob Davis has built an industry-leading contact center training, coaching, consulting and support firm serving Fortune 500 companies across a wide array of industries. RCDA utilizes highly experienced industry veterans who understand how to run exceptionally profitable customer contact centers.
“You will find thousands of training, coaching and consulting companies in the United States and abroad, all claiming to improve results for call centers. But RCDA stands out in the crowd because of our unique methodology, which we call The Quality Conversation,” said Mr. Davis.
He defines The Quality Conversation as a meaningful and mutually rewarding dialog that occurs when a person takes and clearly conveys a genuine interest in another individual’s wants, interests and needs, going beyond building rapport to make an emotional connection and establish real trust.
“Delivering far more than just training classes and practice sessions for your contact center, using the principles of The Quality Conversation, we get out on the floor with your people in real time and coach them one on one until we have achieved sustainable skill transfer. We study the behaviors of your reps and supervisors to uncover the strategies that will produce the highest return on investment,” he said. “Combining what we do with the offerings of TDS Global Solutions is a win-win for our clients.”
TDS Global Solutions (https://www.tdsgs.com), founded in 1991 and with office in the United States, is an industry pioneer and thought leader in the field of call center and BPO consulting, assessments and executive search support. TDS also provides high-quality executive search services across other industry verticals as well. Additionally, TDS provides industry leading English language, communications and writing skills assessment solutions (http://www.versantassessmenttest.com) that enable clients to quickly and accurately test their nearshore and offshore customer service agents for their English language, communication and writing skills before having them take calls from customers.
Because communication skills are critical to providing an excellent customer experience, Versant is a valuable assessment tool utilized by leading corporations and BPOs worldwide. Additionally, TDS helps its clients successfully and cost effectively launch call center, BPO and shared services operations into The Philippines. To date, TDS has enhanced call center operations, leadership hiring and talent acquisition initiatives for well over 750 leading corporations and BPOs worldwide.
Based in metro Atlanta, Robert C. Davis and Associates (http://robertcdavis.net) is a contact center training, coaching, consulting and support firm serving Fortune 500 companies across a wide array of industries throughout North America and worldwide. Using its exclusive Quality Conversation methodology (based upon a meaningful and mutually rewarding dialog that occurs when a person takes and clearly conveys a genuine interest in another individual’s wants, interests and needs), Robert C. Davis and Associates has driven millions of dollars in added revenue for its clients through improved sales, retention, customer service and customer experience results.
The company provides embedded support in owned-and-operated and vendor partner sites, supported roll-outs of client-developed training and coaching initiatives, customized training and coaching programs based on The Quality Conversation methodology, service-to-sales conversion programs, new contact center launches, speech analytics solutions, leadership development, workforce and workload management, and continuous improvement programs. Robert C. Davis and Associates also provides its services for companies that have retail, door-to-door and kiosk sales channels.
Mr. Davis is also author of the 2014 book The Quality Conversation, (https://robertcdavis.net/quality-conversation-book) based on RCDA’s exclusive methodology for driving stellar sales, retention and customer service performance in contact centers. The book examines the keys to unprecedented success in professional and personal life, and how Mr. Davis has applied them in his own personal life as a trainer, coach and consultant. For decades, he has shared them with companies across multiple industries in global training and coaching programs.
James M. Loveless
Vice President of Global Solutions
TDS Global Solutions
Direct Dial: 440-281-3059
Office: 888-788-4441 Ext. 5
President and COO
Robert C. Davis and Associates